Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Goldwagen presents a customer experience profile dominated by unresolved parts problems. Customers consistently report incorrect parts supplied despite providing VIN numbers, warranty claims rejected without evidence, and refunds dragging on for weeks. Branch phones and WhatsApp lines routinely go unanswered across multiple regions. A recurring bright spot is individual staff members at Goodwood, Cresta, Port Elizabeth and Centurion who deliver genuinely helpful assistance.
Top Strengths:
- •Staff Professionalism & Conduct: Staff Professionalism & Conduct (1.8) is the least damaged theme because named individuals stand out. Ashraf in Port Elizabeth, Sage and Kelly at Goodwood, Sherry at Cresta, John at Centurion and Jameel at Newcastle are praised for patience, product knowledge and going beyond their roles.
Replied to 49% of negative reviews
Reply time on negative reviews: 214h 2m
TrustIndex
2.5
Reply Time
217h 24m
NPS Score
-77
Recommended: Unlikely
Replied to 49% of negative reviews
Reply time on negative reviews: 214h 2m
Nov '25 - Oct '26
Frequently Asked Questions About Goldwagen
What do customers say about Goldwagen?
Based on recent customer reviews, Goldwagen presents a customer experience profile dominated by unresolved parts problems. Customers consistently report incorrect parts supplied despite providing VIN numbers, warranty claims rejected without evidence, and refunds dragging on for weeks. Branch phones and WhatsApp lines routinely go unanswered across multiple regions. A recurring bright spot is individual staff members at Goodwood, Cresta, Port Elizabeth and Centurion who deliver genuinely helpful assistance.
What is Goldwagen's biggest strength?
Goldwagen's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff Professionalism & Conduct (1.8) is the least damaged theme because named individuals stand out. Ashraf in Port Elizabeth, Sage and Kelly at Goodwood, Sherry at Cresta, John at Centurion and Jameel at Newcastle are praised for patience, product knowledge and going beyond their roles.
What are the most common complaints about Goldwagen?
The most common complaint about Goldwagen, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. Service, Repairs & Maintenance (1.3) suffers from incorrect parts supplied even after VIN numbers are captured, stock shortages at branches like Mitchells Plain and Vereeniging, undispatched orders, and part assessments stretching from a promised week to over a month.
How does Goldwagen compare to other Repairs & Service companies?
Goldwagen scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Staff Expertise (1.8); their weakest is Communication (0.9). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is Goldwagen trustworthy?
Goldwagen has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. They reply to 49% of negative reviews, typically within 214 hours 2 min. Hellopeter has tracked Goldwagen across 595 total reviews. How is the TrustIndex calculated? →
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2019
Be careful with Goldwagon in Durban Springfield the treatment is very bad and under mined certain customers
WARNING TO CONSUMERS: GOLDWAGEN SPRINGFIELD PARK – INCORRECT BMW OIL FILTER, REFUND REFUSAL AND DISRESPECTFUL CUSTOMER TREATMENT Date: 26 October 2026 I wish to publicly express my serious dissatisfaction with Goldwagen Springfield Park, Durban, KwaZulu-Natal, regarding the supply of an apparently incorrect or incompatible oil filter for my 2018 BMW F30 and the subsequent handling of my complaint by the company's management. On 15 October 2026, I purchased a complete service kit from Goldwagen Springfield Park for R2,130.00. I was assisted by an employee named Kiegan. Certain parts were unavailable and had to be ordered from another branch for collection the following day. On Sunday, 18 October 2026, I took my vehicle to my mechanic for servicing. After the Goldwagen oil filter was fitted, my BMW displayed the following serious warning: "Engine oil pressure too low. Stop carefully and switch off engine. Engine damage possible if you continue driving." This warning raised serious concerns about possible engine damage. Upon investigation, the supplied oil filter appeared to be incorrect or incompatible with my vehicle. Since Goldwagen was closed that Sunday, I had no alternative but to purchase another oil filter from UN Motor Spares and Accessories in Durban North for R350.00. After the replacement filter was fitted, the warning disappeared and my vehicle operated normally. CONTRADICTORY INSTRUCTIONS AND REFUND REFUSAL BY GOLDWAGEN MANAGEMENT After raising my complaint, I spoke to the Springfield Park Branch Manager, Cash, who instructed me to return the oil filter and assured me that I would receive a refund. However, only a few minutes later, I received another telephone call from a gentleman who identified himself as Nevin. He informed me that I must return the oil filter to Goldwagen, after which the store would send it to the manufacturer in Johannesburg for assessment before processing any refund. I objected to this unexpected change in the arrangement. My position was straightforward: I purchased the oil filter directly from Goldwagen Springfield Park in Durban, not from its manufacturer in Johannesburg. My consumer transaction was with Goldwagen, and I expected Goldwagen to take responsibility for resolving my complaint. I have no direct commercial relationship with the manufacturer. Although Goldwagen may conduct a reasonable inspection of the returned component, its internal arrangements with suppliers should not result in unnecessary delays or unfair treatment of customers. MY CONCERNS REGARDING GENERAL MANAGER NIVEN SOMARU What has disappointed me even further is the conduct of Mr Niven Somaru, whom I understand to be the General Manager, and his subsequent refusal to refund me, despite the earlier assurance that a refund would be provided. I had already purchased the replacement oil filter from another motor spares shop because Goldwagen was closed when the problem occurred. I needed to resolve the issue with my vehicle and could not simply continue using a component that appeared incompatible. Why should a customer be disadvantaged for purchasing a suitable replacement part elsewhere when the original supplier was unavailable and the vehicle had displayed a potentially serious engine warning? I consider the manner in which this matter has been handled to be disrespectful, dismissive and undermining of my legitimate concerns as a paying customer. Goldwagen accepted my payment when I purchased the service kit. However, when I raised a complaint concerning the suitability of one of the components, I encountered contradictory instructions and, ultimately, a refusal to refund me. This experience has left me seriously concerned about whether all customers are treated with the same respect, fairness and consideration. A WARNING TO OTHER CONSUMERS – PLEASE BE CAREFUL WHEN DEALING WITH GOLDWAGEN I wish to caution members of the public to be extremely careful when purchasing motor vehicle components from Goldwagen, particularly components that could affect the safety and mechanical condition of their vehicles. Consumers should not automatically assume that every component supplied by a motor spares shop is compatible with their vehicle. Always verify part numbers and suitability before installation. Customers deserve respect regardless of who they are, where they come from or how much money they spend. No customer should be made to feel inferior, undermined or disrespected when raising a legitimate complaint. I am particularly concerned about the apparent inconsistency between the refund assurance given by Branch Manager Cash and the position subsequently communicated by management. Customers should not have to struggle to obtain explanations or fair resolutions when they have purchased goods in good faith. I encourage other consumers to retain their invoices, confirm part compatibility and insist on written responses whenever they experience problems. CONSUMER RIGHTS UNDER SOUTH AFRICAN LAW Sections 55 and 56 of the Consumer Protection Act 68 of 2008 provide important protections concerning the quality, suitability and condition of goods supplied to consumers. Where goods do not satisfy the applicable statutory requirements, consumers may be entitled to remedies, subject to the circumstances and relevant provisions of the Act. Goldwagen should therefore properly investigate whether the oil filter supplied was suitable for my BMW F30 and explain its decision regarding my refund request. TELEPHONE RECORDINGS AND DOCUMENTARY EVIDENCE I have retained recordings of the telephone conversations concerning this complaint, including the statements and refund instructions communicated to me. My telephone records conversations, and these recordings can assist in establishing the sequence of events and what was communicated by the individuals involved. I also have supporting evidence, including: The original Goldwagen invoice dated 15 October 2026 for R2,130.00. The invoice from UN Motor Spares and Accessories dated 18 October 2026 for R350.00. A photograph of the serious BMW engine oil-pressure warning. Photographs of the original oil filter packaging and identifying part numbers. The relevant telephone recordings. MY REQUEST TO GOLDWAGEN NATIONAL MANAGEMENT I call upon Goldwagen's senior management to intervene and: Investigate why an apparently incorrect or incompatible oil filter was supplied for my vehicle. Explain the contradictory instructions provided by Branch Manager Cash and the gentleman who identified himself as Nevin. Investigate the subsequent refund refusal involving General Manager Niven Somaru. Provide a written explanation of why my purchase of a replacement component from another supplier has affected the handling of my refund request. Reimburse the R350.00 I spent obtaining a replacement oil filter, comprising the original filter cost of R290.00 and the additional R60.00 incurred, without seeking duplicate compensation. Address my concerns regarding the manner in which I was treated and ensure that customer complaints are handled fairly, respectfully and consistently. THIS COMPLAINT IS ABOUT MORE THAN R350.00 My complaint is not merely about the amount of money involved. It concerns consumer safety, accountability, respect, fairness, transparency and the responsibility of businesses towards their customers. I paid Goldwagen in good faith, expecting to receive suitable vehicle components and professional customer service. Instead, I experienced a potentially serious engine warning, additional expenses, contradictory explanations and an unsatisfactory response to my refund request. I want to remind Goldwagen management that customers are entitled to be treated with dignity and respect. A business should not make consumers feel that their concerns are unimportant simply because they question the quality or suitability of goods supplied. I urge members of the public to exercise caution when dealing with any motor spares supplier that fails to resolve legitimate complaints transparently and respectfully. Should Goldwagen fail to resolve this matter satisfactorily, I reserve my right to refer it to the Motor Industry Ombudsman of South Africa (MIOSA) and the appropriate consumer protection authorities. I expect Goldwagen Head Office to investigate this incident, provide a written response and resolve my complaint fairly and without unnecessary delay. Zizamele Cedrick Dlamini Durban, KwaZulu-Natal
1 reviews | Active since Nov 2019
Be careful with Goldwagon in Durban Springfield the treatment is very bad and under mined certain customers
WARNING TO CONSUMERS: GOLDWAGEN SPRINGFIELD PARK – INCORRECT BMW OIL FILTER, REFUND REFUSAL AND DISRESPECTFUL CUSTOMER TREATMENT Date: 26 October 2026 I wish to publicly express my serious dissatisfaction with Goldwagen Springfield Park, Durban, KwaZulu-Natal, regarding the supply of an apparently incorrect or incompatible oil filter for my 2018 BMW F30 and the subsequent handling of my complaint by the company's management. On 15 October 2026, I purchased a complete service kit from Goldwagen Springfield Park for R2,130.00. I was assisted by an employee named Kiegan. Certain parts were unavailable and had to be ordered from another branch for collection the following day. On Sunday, 18 October 2026, I took my vehicle to my mechanic for servicing. After the Goldwagen oil filter was fitted, my BMW displayed the following serious warning: "Engine oil pressure too low. Stop carefully and switch off engine. Engine damage possible if you continue driving." This warning raised serious concerns about possible engine damage. Upon investigation, the supplied oil filter appeared to be incorrect or incompatible with my vehicle. Since Goldwagen was closed that Sunday, I had no alternative but to purchase another oil filter from UN Motor Spares and Accessories in Durban North for R350.00. After the replacement filter was fitted, the warning disappeared and my vehicle operated normally. CONTRADICTORY INSTRUCTIONS AND REFUND REFUSAL BY GOLDWAGEN MANAGEMENT After raising my complaint, I spoke to the Springfield Park Branch Manager, Cash, who instructed me to return the oil filter and assured me that I would receive a refund. However, only a few minutes later, I received another telephone call from a gentleman who identified himself as Nevin. He informed me that I must return the oil filter to Goldwagen, after which the store would send it to the manufacturer in Johannesburg for assessment before processing any refund. I objected to this unexpected change in the arrangement. My position was straightforward: I purchased the oil filter directly from Goldwagen Springfield Park in Durban, not from its manufacturer in Johannesburg. My consumer transaction was with Goldwagen, and I expected Goldwagen to take responsibility for resolving my complaint. I have no direct commercial relationship with the manufacturer. Although Goldwagen may conduct a reasonable inspection of the returned component, its internal arrangements with suppliers should not result in unnecessary delays or unfair treatment of customers. MY CONCERNS REGARDING GENERAL MANAGER NIVEN SOMARU What has disappointed me even further is the conduct of Mr Niven Somaru, whom I understand to be the General Manager, and his subsequent refusal to refund me, despite the earlier assurance that a refund would be provided. I had already purchased the replacement oil filter from another motor spares shop because Goldwagen was closed when the problem occurred. I needed to resolve the issue with my vehicle and could not simply continue using a component that appeared incompatible. Why should a customer be disadvantaged for purchasing a suitable replacement part elsewhere when the original supplier was unavailable and the vehicle had displayed a potentially serious engine warning? I consider the manner in which this matter has been handled to be disrespectful, dismissive and undermining of my legitimate concerns as a paying customer. Goldwagen accepted my payment when I purchased the service kit. However, when I raised a complaint concerning the suitability of one of the components, I encountered contradictory instructions and, ultimately, a refusal to refund me. This experience has left me seriously concerned about whether all customers are treated with the same respect, fairness and consideration. A WARNING TO OTHER CONSUMERS – PLEASE BE CAREFUL WHEN DEALING WITH GOLDWAGEN I wish to caution members of the public to be extremely careful when purchasing motor vehicle components from Goldwagen, particularly components that could affect the safety and mechanical condition of their vehicles. Consumers should not automatically assume that every component supplied by a motor spares shop is compatible with their vehicle. Always verify part numbers and suitability before installation. Customers deserve respect regardless of who they are, where they come from or how much money they spend. No customer should be made to feel inferior, undermined or disrespected when raising a legitimate complaint. I am particularly concerned about the apparent inconsistency between the refund assurance given by Branch Manager Cash and the position subsequently communicated by management. Customers should not have to struggle to obtain explanations or fair resolutions when they have purchased goods in good faith. I encourage other consumers to retain their invoices, confirm part compatibility and insist on written responses whenever they experience problems. CONSUMER RIGHTS UNDER SOUTH AFRICAN LAW Sections 55 and 56 of the Consumer Protection Act 68 of 2008 provide important protections concerning the quality, suitability and condition of goods supplied to consumers. Where goods do not satisfy the applicable statutory requirements, consumers may be entitled to remedies, subject to the circumstances and relevant provisions of the Act. Goldwagen should therefore properly investigate whether the oil filter supplied was suitable for my BMW F30 and explain its decision regarding my refund request. TELEPHONE RECORDINGS AND DOCUMENTARY EVIDENCE I have retained recordings of the telephone conversations concerning this complaint, including the statements and refund instructions communicated to me. My telephone records conversations, and these recordings can assist in establishing the sequence of events and what was communicated by the individuals involved. I also have supporting evidence, including: The original Goldwagen invoice dated 15 October 2026 for R2,130.00. The invoice from UN Motor Spares and Accessories dated 18 October 2026 for R350.00. A photograph of the serious BMW engine oil-pressure warning. Photographs of the original oil filter packaging and identifying part numbers. The relevant telephone recordings. MY REQUEST TO GOLDWAGEN NATIONAL MANAGEMENT I call upon Goldwagen's senior management to intervene and: Investigate why an apparently incorrect or incompatible oil filter was supplied for my vehicle. Explain the contradictory instructions provided by Branch Manager Cash and the gentleman who identified himself as Nevin. Investigate the subsequent refund refusal involving General Manager Niven Somaru. Provide a written explanation of why my purchase of a replacement component from another supplier has affected the handling of my refund request. Reimburse the R350.00 I spent obtaining a replacement oil filter, comprising the original filter cost of R290.00 and the additional R60.00 incurred, without seeking duplicate compensation. Address my concerns regarding the manner in which I was treated and ensure that customer complaints are handled fairly, respectfully and consistently. THIS COMPLAINT IS ABOUT MORE THAN R350.00 My complaint is not merely about the amount of money involved. It concerns consumer safety, accountability, respect, fairness, transparency and the responsibility of businesses towards their customers. I paid Goldwagen in good faith, expecting to receive suitable vehicle components and professional customer service. Instead, I experienced a potentially serious engine warning, additional expenses, contradictory explanations and an unsatisfactory response to my refund request. I want to remind Goldwagen management that customers are entitled to be treated with dignity and respect. A business should not make consumers feel that their concerns are unimportant simply because they question the quality or suitability of goods supplied. I urge members of the public to exercise caution when dealing with any motor spares supplier that fails to resolve legitimate complaints transparently and respectfully. Should Goldwagen fail to resolve this matter satisfactorily, I reserve my right to refer it to the Motor Industry Ombudsman of South Africa (MIOSA) and the appropriate consumer protection authorities. I expect Goldwagen Head Office to investigate this incident, provide a written response and resolve my complaint fairly and without unnecessary delay. Zizamele Cedrick Dlamini Durban, KwaZulu-Natal
1 reviews | Active since Apr 2017
******* GOLDWAGON
THIVES IN GABARONE...GOLDWAGON ⚠️ MY EXPERIENCE WITH GOLDWAGON IN GABORONE, BOTSWANA – A REFUND DISPUTE ⚠️ I want to share my personal experience with Goldwagon in Gaborone, Botswana, so that other customers can be aware of what happened to me. I purchased two car parts from Goldwagon. Unfortunately, the salesperson sold me parts that, according to the information I later found, were not compatible with my vehicle. After discovering this information on Google, I returned the parts **unopened and unused**. Despite returning the parts in their original, unopened condition, Goldwagon refused to refund my money. They took the parts back, but I was left without the parts and without my money. I consider this situation extremely unfair and unacceptable. I paid for products that I believe were incorrectly supplied, returned them unopened, and have still not received my refund. As a result, I have laid a complaint at the police station. I now intend to take the matter further through
1 reviews | Active since Apr 2017
******* GOLDWAGON
THIVES IN GABARONE...GOLDWAGON ⚠️ MY EXPERIENCE WITH GOLDWAGON IN GABORONE, BOTSWANA – A REFUND DISPUTE ⚠️ I want to share my personal experience with Goldwagon in Gaborone, Botswana, so that other customers can be aware of what happened to me. I purchased two car parts from Goldwagon. Unfortunately, the salesperson sold me parts that, according to the information I later found, were not compatible with my vehicle. After discovering this information on Google, I returned the parts **unopened and unused**. Despite returning the parts in their original, unopened condition, Goldwagon refused to refund my money. They took the parts back, but I was left without the parts and without my money. I consider this situation extremely unfair and unacceptable. I paid for products that I believe were incorrectly supplied, returned them unopened, and have still not received my refund. As a result, I have laid a complaint at the police station. I now intend to take the matter further through
1 reviews | Active since Jun 2017
VW GOLDWAGEN SPRINGFIELD HAVE NOT CARE ON COSTUMER IN INJURY MOMENTS IN THEIR PREMISES
Yesterday I went to Goldwagen Springfield to buy Alternator regulator, while I was with their salesman their staff member by the name of Gavin came in behind me with whatever he was holding then all that happen to my attention while I was facing the salesman counter was a hurtful bang in my right side feet next to my hill. I got 2 cuts from the metal stand that fell to my leg , same time I bleed blood. as much as it maybe be a mistake from their staff but I was extremely disappointed with they way the treated my injury on their business premises in front of everyone who was there . they acted as if nothing much happened and only came with plaster with 2 white tape. they saw the damage on my skin but it never worries them . all I was expecting from them was to make sure my wounds were taken care off with professionalism but that was not in their mindset at all. now am home suffering with pain i had to go by the pharmacy and buy medication to treat those cuts and pain tablets plus plasters as if I did that to my self. when I was at the parking lot driving away a gentleman came to me and ask my information so that ge could write the incident report, which seems that was their most important thing not to make sure about what happened to me as a costumer. for the past 16 years trusting them with my vehicle part I was devastated and disappointed of how they treated the situation. on my cuts I could easily see the white skin beneath now my feet is swollen and its my problem alone VW GOLDWAGEN SPRINGFIELD TREATED ME VERY BAD EVEN OTHER COSTUMERS ASK ME IS THIS THEIR BEST I WAS SHATTERED.
1 reviews | Active since Jun 2017
VW GOLDWAGEN SPRINGFIELD HAVE NOT CARE ON COSTUMER IN INJURY MOMENTS IN THEIR PREMISES
Yesterday I went to Goldwagen Springfield to buy Alternator regulator, while I was with their salesman their staff member by the name of Gavin came in behind me with whatever he was holding then all that happen to my attention while I was facing the salesman counter was a hurtful bang in my right side feet next to my hill. I got 2 cuts from the metal stand that fell to my leg , same time I bleed blood. as much as it maybe be a mistake from their staff but I was extremely disappointed with they way the treated my injury on their business premises in front of everyone who was there . they acted as if nothing much happened and only came with plaster with 2 white tape. they saw the damage on my skin but it never worries them . all I was expecting from them was to make sure my wounds were taken care off with professionalism but that was not in their mindset at all. now am home suffering with pain i had to go by the pharmacy and buy medication to treat those cuts and pain tablets plus plasters as if I did that to my self. when I was at the parking lot driving away a gentleman came to me and ask my information so that ge could write the incident report, which seems that was their most important thing not to make sure about what happened to me as a costumer. for the past 16 years trusting them with my vehicle part I was devastated and disappointed of how they treated the situation. on my cuts I could easily see the white skin beneath now my feet is swollen and its my problem alone VW GOLDWAGEN SPRINGFIELD TREATED ME VERY BAD EVEN OTHER COSTUMERS ASK ME IS THIS THEIR BEST I WAS SHATTERED.
1 reviews | Active since Oct 2026
They are rude, ****** n unprofessional
I bought brake pads from them. They were wrong when I got to the mechanic. The store was far there was a Midas close by so I bought brake pads from there. When I wanted to take the unused brake pads back they gave me excuses.
1 reviews | Active since Oct 2026
They are rude, ****** n unprofessional
I bought brake pads from them. They were wrong when I got to the mechanic. The store was far there was a Midas close by so I bought brake pads from there. When I wanted to take the unused brake pads back they gave me excuses.
1 reviews | Active since Feb 2020
Bad service
Got a bad service topped with stinky attitude from Brandon @Goldwagen Cresta branch ,even the thing I bought, he just left it in a counter ,even eye contact nothing,and please remind him that the money I spend today there pays his salary, he needs to go for customer service training
1 reviews | Active since Feb 2020
Bad service
Got a bad service topped with stinky attitude from Brandon @Goldwagen Cresta branch ,even the thing I bought, he just left it in a counter ,even eye contact nothing,and please remind him that the money I spend today there pays his salary, he needs to go for customer service training
1 reviews | Active since Sept 2026
They are very unprofessional,emotional,they dont know customer service even when they don't have ...
They are very unprofessional,emotional,they dont know customer service even when they don't have parts they suppose to tell customers which branch have the part near but they insist on ordering for you well other branch like carnival if they don't have part they will tell which branch have the part near they will go as far calling and checking for you.If I make quote for customer,if customers decide to get parts somewhere is not my fault if customers decline their parts,suddenly they can't gave quote is fine we have Ahk and kotwals where they understand customer service and technicals of customer accept or decline quote and they sale good quality and at reasonable price.Only Jabu and parts janu have good customer service they being manage by unprofessional manager who doesn't know fica law is running that place like ****a shop
1 reviews | Active since Sept 2026
They are very unprofessional,emotional,they dont know customer service even when they don't have ...
They are very unprofessional,emotional,they dont know customer service even when they don't have parts they suppose to tell customers which branch have the part near but they insist on ordering for you well other branch like carnival if they don't have part they will tell which branch have the part near they will go as far calling and checking for you.If I make quote for customer,if customers decide to get parts somewhere is not my fault if customers decline their parts,suddenly they can't gave quote is fine we have Ahk and kotwals where they understand customer service and technicals of customer accept or decline quote and they sale good quality and at reasonable price.Only Jabu and parts janu have good customer service they being manage by unprofessional manager who doesn't know fica law is running that place like ****a shop