Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Totalsports presents a sharply divided experience. A minority of shoppers celebrate named consultants who source scarce sizes and fit running shoes with real care, but the dominant pattern is adversarial. Customers consistently report dismissive managers, refused exchanges on faulty or gifted items, and garments that peel or tear after a single wash, with escalations to head office rarely closing the loop.
Top Strengths:
- •Customer Service & Support: Individual employees carry the brand. Avron at Canal Walk, Lwazi at The Glen, Naledi at Sandton City, Chuma, Thobile and manager Miguel at Century City are named for patience, product knowledge and arranging stock others refused to transfer.
TrustIndex
2.6
NPS Score
-52
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Totalsports
What do customers say about Totalsports?
Based on recent customer reviews, Totalsports presents a sharply divided experience. A minority of shoppers celebrate named consultants who source scarce sizes and fit running shoes with real care, but the dominant pattern is adversarial. Customers consistently report dismissive managers, refused exchanges on faulty or gifted items, and garments that peel or tear after a single wash, with escalations to head office rarely closing the loop.
What is Totalsports's biggest strength?
Totalsports's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Individual employees carry the brand. Avron at Canal Walk, Lwazi at The Glen, Naledi at Sandton City, Chuma, Thobile and manager Miguel at Century City are named for patience, product knowledge and arranging stock others refused to transfer.
What are the most common complaints about Totalsports?
The most common complaint about Totalsports, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. A recurring theme is rapid failure of premium priced goods. Club jerseys peel after one wash, shoe leather lifts within months, a near R900 jacket holed on first wear, and in store cellphones fault within days of purchase.
Is Totalsports trustworthy?
Totalsports has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. Hellopeter has tracked Totalsports across 1,484 total reviews. How is the TrustIndex calculated? →
Recent reviews (75)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
TOTALSPORTS SANDTON: GIVE NTSWAOKI HER FLOWERS!
TOTALSPORTS SANDTON: GIVE NTSWAOKI HER FLOWERS! I would like to extend my heartfelt appreciation to Ntswaoki from Totalsports Sandton for the excellent customer service she provided. Ntswaoki took her time to listen carefully, understand my request and go the extra mile to check whether the item I was looking for was available. Her patience, professionalism, product knowledge and dedication made me feel valued as a customer. After experiencing extremely disappointing customer service from Thato at Northgate Mall, my experience with Ntswaoki was a breath of fresh air. She restored my confidence in the brand and reminded me of what exceptional customer service should look like. Ntswaoki is truly a shining star and an asset to Totalsports. She knows her products, understands her customers and takes pride in what she does. I walked away as a very happy customer, impressed by the level of service I received. Ntswaoki, keep up the excellent work! Your dedication, patience and willingness to help do not go unnoticed. Employees like you deserve to be recognised and celebrated. I sincerely hope management acknowledges your outstanding service because you have set an excellent example of what customer service should be. Thank you for turning my shopping experience around. Totalsports Sandton, please give Ntswaoki her flowers! She deserves every bit of recognition for the wonderful work she does.
1 reviews | Active since Mar 2024
TOTALSPORTS SANDTON: GIVE NTSWAOKI HER FLOWERS!
TOTALSPORTS SANDTON: GIVE NTSWAOKI HER FLOWERS! I would like to extend my heartfelt appreciation to Ntswaoki from Totalsports Sandton for the excellent customer service she provided. Ntswaoki took her time to listen carefully, understand my request and go the extra mile to check whether the item I was looking for was available. Her patience, professionalism, product knowledge and dedication made me feel valued as a customer. After experiencing extremely disappointing customer service from Thato at Northgate Mall, my experience with Ntswaoki was a breath of fresh air. She restored my confidence in the brand and reminded me of what exceptional customer service should look like. Ntswaoki is truly a shining star and an asset to Totalsports. She knows her products, understands her customers and takes pride in what she does. I walked away as a very happy customer, impressed by the level of service I received. Ntswaoki, keep up the excellent work! Your dedication, patience and willingness to help do not go unnoticed. Employees like you deserve to be recognised and celebrated. I sincerely hope management acknowledges your outstanding service because you have set an excellent example of what customer service should be. Thank you for turning my shopping experience around. Totalsports Sandton, please give Ntswaoki her flowers! She deserves every bit of recognition for the wonderful work she does.
1 reviews | Active since May 2015
Terrible Terrible Service from TotalSports Tygervalley
Terrible Terrible Service from TotalSports Tygervalley. On 11th of September I took my Garmin watch in for a quotation for repair with Garmin, on 11th of September received confirmation from TotalSports Tygervalley that my request was captured, and I was told it will be sent to Garmin. 2 weeks ago when I followed-up I was told by someone at TotalSports Tygervally, as per Garmin that my device is still in queue, This is after a month since I took it to the TotalSports store. 2 weeks later on the 24th of October I went into the store at Tygervalley and was told by the store manager that she will follow up and get back to me the Monday 26 October, but no call was received. I then called in again on the 28th of October and was told the same story about the device is still in queue at Gamin. I then called Garmin and was told by Garmin that they only received the device on 26th October, 46 days after it was booked in by TotalSports Tygervalley. This is unacceptable and when I call back to the store a few times for about 20 minutes, they do not answer.
1 reviews | Active since May 2015
Terrible Terrible Service from TotalSports Tygervalley
Terrible Terrible Service from TotalSports Tygervalley. On 11th of September I took my Garmin watch in for a quotation for repair with Garmin, on 11th of September received confirmation from TotalSports Tygervalley that my request was captured, and I was told it will be sent to Garmin. 2 weeks ago when I followed-up I was told by someone at TotalSports Tygervally, as per Garmin that my device is still in queue, This is after a month since I took it to the TotalSports store. 2 weeks later on the 24th of October I went into the store at Tygervalley and was told by the store manager that she will follow up and get back to me the Monday 26 October, but no call was received. I then called in again on the 28th of October and was told the same story about the device is still in queue at Gamin. I then called Garmin and was told by Garmin that they only received the device on 26th October, 46 days after it was booked in by TotalSports Tygervalley. This is unacceptable and when I call back to the store a few times for about 20 minutes, they do not answer.
1 reviews | Active since Oct 2026
TERRIBLE
Went to the store in rosebank and the cashier made an error with my R600 gift card and ended up not being able to redeem it *********** staff and the manager is just as dizzy I stood there for 2 hours like an idiot to get them to resolve the issue with their customer service and still they couldn't get it right to have them resend my voucher Cashier tells me ya they've sent it just wait 5 minutes An hour passing she laughing with her colleagues like it's fun times meantime I'm waiting for my R600 that they've just taken and can't fix it Neo the cashier was the one who cancelled the purchase after the gift card has already been redeemed and the manager Mpho calls the same people she did who was not helping Typing this review 3 hours later and still have not received the gift card How did we normalise these companies *****ing from us without consequences
1 reviews | Active since Oct 2026
TERRIBLE
Went to the store in rosebank and the cashier made an error with my R600 gift card and ended up not being able to redeem it *********** staff and the manager is just as dizzy I stood there for 2 hours like an idiot to get them to resolve the issue with their customer service and still they couldn't get it right to have them resend my voucher Cashier tells me ya they've sent it just wait 5 minutes An hour passing she laughing with her colleagues like it's fun times meantime I'm waiting for my R600 that they've just taken and can't fix it Neo the cashier was the one who cancelled the purchase after the gift card has already been redeemed and the manager Mpho calls the same people she did who was not helping Typing this review 3 hours later and still have not received the gift card How did we normalise these companies *****ing from us without consequences
1 reviews | Active since Feb 2022
Formal Complaint Regarding Poor Customer Service at Total Sports – East Rand Mall
I would like to raise a serious complaint about the unacceptable service my husband and I received at Total Sports at East Rand Mall on Saturday. We were assisted by a consultant named Katso, whose attitude towards us was extremely disappointing. We felt disrespected and embarrassed by the way she handled the situation. The service was so poor that we had to use our own airtime to contact TFG Head Office for intervention. Even after speaking to Head Office, Katso eventually gave us the card we needed, but her attitude remained unpleasant. We did not feel that our concerns were handled with professionalism or that we were treated with the respect every customer deserves. What makes this even more disappointing is that this is not the first time we have experienced poor service at this store. I would like to warn TFG that customer service is a critical part of retaining customers. Consultants should receive proper customer service training and understand how to treat customers with respect, regardless of the circumstances. As a family, we are now reconsidering whether we will continue shopping at this Total Sports branch. No customer should have to leave a store feeling humiliated after what should have been a normal shopping experience. I hope TFG takes this complaint seriously, investigates the incident, and takes the necessary steps to improve customer service at this branch. Customers deserve better. I look forward to seeing how this matter will be addressed.
1 reviews | Active since Feb 2022
Formal Complaint Regarding Poor Customer Service at Total Sports – East Rand Mall
I would like to raise a serious complaint about the unacceptable service my husband and I received at Total Sports at East Rand Mall on Saturday. We were assisted by a consultant named Katso, whose attitude towards us was extremely disappointing. We felt disrespected and embarrassed by the way she handled the situation. The service was so poor that we had to use our own airtime to contact TFG Head Office for intervention. Even after speaking to Head Office, Katso eventually gave us the card we needed, but her attitude remained unpleasant. We did not feel that our concerns were handled with professionalism or that we were treated with the respect every customer deserves. What makes this even more disappointing is that this is not the first time we have experienced poor service at this store. I would like to warn TFG that customer service is a critical part of retaining customers. Consultants should receive proper customer service training and understand how to treat customers with respect, regardless of the circumstances. As a family, we are now reconsidering whether we will continue shopping at this Total Sports branch. No customer should have to leave a store feeling humiliated after what should have been a normal shopping experience. I hope TFG takes this complaint seriously, investigates the incident, and takes the necessary steps to improve customer service at this branch. Customers deserve better. I look forward to seeing how this matter will be addressed.
1 reviews | Active since Jan 2018
Poor Customer Service
Total sport in Durban west street has a terrible customer service, I visited the store to exchange my pant i bought from the workshop, this happened last Monday the 28.09.2026, the young lady who is a cashier assisted me and my wife had no patience and care with us, you could see that she is annoyed, I regrated why I went there, I took a decision not to visit that store again next time I will rather drive to workshop, they are better.
1 reviews | Active since Jan 2018
Poor Customer Service
Total sport in Durban west street has a terrible customer service, I visited the store to exchange my pant i bought from the workshop, this happened last Monday the 28.09.2026, the young lady who is a cashier assisted me and my wife had no patience and care with us, you could see that she is annoyed, I regrated why I went there, I took a decision not to visit that store again next time I will rather drive to workshop, they are better.
1 reviews | Active since Sept 2026
Totalsports refuses to honor Nike warranty
I bought Nike sneakers at Totalsports Vangate Mall on 25 Dec 2025. After only nine months, both shoes developed glue defects. Totalsports refused help, saying their *** policy is only six months, even though Nike offers a 2‑year global warranty for authorized dealer purchases. This shows poor service delivery and unfair treatment of South Africans
1 reviews | Active since Sept 2026
Totalsports refuses to honor Nike warranty
I bought Nike sneakers at Totalsports Vangate Mall on 25 Dec 2025. After only nine months, both shoes developed glue defects. Totalsports refused help, saying their *** policy is only six months, even though Nike offers a 2‑year global warranty for authorized dealer purchases. This shows poor service delivery and unfair treatment of South Africans
1 reviews | Active since Nov 2010
TotalSports Birch Acres Mall pathetic service
TotalSports Birch Acres Mall in Tembisa has some of the worst customer service I have ever encountered. The staff barely acknowledge customers, there is little to no willingness to assist, and the attitude is absolutely unacceptable. Female staff in particular come across as extremely entitled and behave as though assisting customers is an inconvenience. You walk into the store expecting basic courtesy and instead get ignored or treated as though you are asking for a personal favour. This is a retail store. Customer service is literally part of the job. I left the store extremely disappointed and I will not be spending my money there again. Management seriously needs to address the attitude and professionalism of the staff at this branch. A company cannot expect customers to remain loyal when the people representing the brand make them feel unwelcome. This type of behaviour is terrible for business and ultimately damages the reputation of the entire TFG group.
1 reviews | Active since Nov 2010
TotalSports Birch Acres Mall pathetic service
TotalSports Birch Acres Mall in Tembisa has some of the worst customer service I have ever encountered. The staff barely acknowledge customers, there is little to no willingness to assist, and the attitude is absolutely unacceptable. Female staff in particular come across as extremely entitled and behave as though assisting customers is an inconvenience. You walk into the store expecting basic courtesy and instead get ignored or treated as though you are asking for a personal favour. This is a retail store. Customer service is literally part of the job. I left the store extremely disappointed and I will not be spending my money there again. Management seriously needs to address the attitude and professionalism of the staff at this branch. A company cannot expect customers to remain loyal when the people representing the brand make them feel unwelcome. This type of behaviour is terrible for business and ultimately damages the reputation of the entire TFG group.
1 reviews | Active since Aug 2018
Disgusting customer service from Totalsports Middestad mall
Had the worst experience ever instore. I went searching for a Springbok jersey went inside Totalsports Middestad Mall. I checked but it was abit out of my budget. Then there was an incident where a guy tried to ***** soccer jerseys. I looked at the commotion then turned around to walk out of the store that's when one of the staff shouted at me saying iam with this guy.Mind you I don't know this guy at all.This lady started shouting and swearing at me and insisted I was with this guy . I have never felt so humiliated in my life. I turned around and hung my head in shame. I logged a complaint with the company and she phoned me with a half hearted apology. I will never ever spend my hard earned money at the Foshini group ever again
1 reviews | Active since Aug 2018
Disgusting customer service from Totalsports Middestad mall
Had the worst experience ever instore. I went searching for a Springbok jersey went inside Totalsports Middestad Mall. I checked but it was abit out of my budget. Then there was an incident where a guy tried to ***** soccer jerseys. I looked at the commotion then turned around to walk out of the store that's when one of the staff shouted at me saying iam with this guy.Mind you I don't know this guy at all.This lady started shouting and swearing at me and insisted I was with this guy . I have never felt so humiliated in my life. I turned around and hung my head in shame. I logged a complaint with the company and she phoned me with a half hearted apology. I will never ever spend my hard earned money at the Foshini group ever again