Terrible Terrible Service from TotalSports Tygervalley

Terrible Terrible Service from TotalSports Tygervalley. On 11th of September I took my Garmin watch in for a quotation for repair with Garmin, on 11th of September received confirmation from TotalSports Tygervalley that my request was captured, and I was told it will be sent to Garmin. 2 weeks ago when I followed-up I was told by someone at TotalSports Tygervally, as per Garmin that my device is still in queue, This is after a month since I took it to the TotalSports store. 2 weeks later on the 24th of October I went into the store at Tygervalley and was told by the store manager that she will follow up and get back to me the Monday 26 October, but no call was received. I then called in again on the 28th of October and was told the same story about the device is still in queue at Gamin. I then called Garmin and was told by Garmin that they only received the device on 26th October, 46 days after it was booked in by TotalSports Tygervalley. This is unacceptable and when I call back to the store a few times for about 20 minutes, they do not answer.