Based on recent customer reviews, TEVO (PTY) LTD is described as a business whose appliances fail quickly and whose after sales support rarely responds. Customers consistently report unanswered phones, ignored website forms and repair cycles stretching from weeks into months. Product Quality & Value (1.0) and Refunds, Returns & Consumer Rights (0.9) attract the heaviest criticism, while Customer Service & Support (0.9) is praised only where individual named staff step in.
Top Strengths:
- •Product Quality & Value: The strongest of three scored themes, though still weak. Blenders draw genuine praise for power and durability, and robot vacuum mapping impressed owners, but air fryers, irons, vacuums and washing machines are widely reported failing within months.
Replied to 44% of negative reviews
Reply time on negative reviews: 48h 27m
TrustIndex
2.2
Reply Time
50h 17m
NPS Score
-85
Recommended: Unlikely
Replied to 44% of negative reviews
Reply time on negative reviews: 48h 27m
Nov '25 - Oct '26
Frequently Asked Questions About TEVO (PTY) LTD
What do customers say about TEVO (PTY) LTD?
Based on recent customer reviews, TEVO (PTY) LTD is described as a business whose appliances fail quickly and whose after sales support rarely responds. Customers consistently report unanswered phones, ignored website forms and repair cycles stretching from weeks into months. Product Quality & Value (1.0) and Refunds, Returns & Consumer Rights (0.9) attract the heaviest criticism, while Customer Service & Support (0.9) is praised only where individual named staff step in.
What is TEVO (PTY) LTD's biggest strength?
TEVO (PTY) LTD's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. The strongest of three scored themes, though still weak. Blenders draw genuine praise for power and durability, and robot vacuum mapping impressed owners, but air fryers, irons, vacuums and washing machines are widely reported failing within months.
What are the most common complaints about TEVO (PTY) LTD?
The most common complaint about TEVO (PTY) LTD, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. A recurring theme is refunds refused in favour of forced repairs, with the same fault returning after three, four or five attempts. Customers reference the Consumer Protection Act and the Ombud, and warranty terms appear to change after purchase.
How does TEVO (PTY) LTD compare to other Retail companies?
TEVO (PTY) LTD scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Retail, compared to the Retail industry average of 1.6. Their strongest theme is Product Quality (1); their weakest is Returns & Refunds (0.9). The top AI-rated Retail business on Hellopeter is Progenix (4.7). How is the AI Score calculated? →
Is TEVO (PTY) LTD trustworthy?
TEVO (PTY) LTD has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 136 reviews in the last 12 months. They reply to 44% of negative reviews, typically within 48 hours 27 min. Hellopeter has tracked TEVO (PTY) LTD across 1,093 total reviews. How is the TrustIndex calculated? →
Recent reviews (136)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2022
Worst customer service i've ever received.
I bought a Magneto/Tevo power station and solar panel 2 years ago for R20,000. In the time I've had it, the solar panel broke and could not charge. I sent it in to Makro where I bought it, and they sent it off for repairs. It was fixed a few months later, but after charging just 3 times, it broke again. When I contacted Tevo, they told me I needed to bring it in for an assessment, so I drove 25 km to their warehouse and 25 km back home. Two weeks later, they informed me that the solar panel is faulty, but they cannot fix it due to a lack of parts. In their email, they said they would be sending it back to the warehouse for me to collect again—expecting me to pick up a broken solar panel they can't even fix. When I asked if I could get a refund, they told me I needed to provide proof of payment, which I emailed through to their warehouse. Since sending that email, there has been total silence. It has now been two days without any reply, and despite five people being CC'd on the thread, not a single person has replied to me. I will never buy a Tevo or Magneto product again in my life.
1 reviews | Active since Aug 2022
Worst customer service i've ever received.
I bought a Magneto/Tevo power station and solar panel 2 years ago for R20,000. In the time I've had it, the solar panel broke and could not charge. I sent it in to Makro where I bought it, and they sent it off for repairs. It was fixed a few months later, but after charging just 3 times, it broke again. When I contacted Tevo, they told me I needed to bring it in for an assessment, so I drove 25 km to their warehouse and 25 km back home. Two weeks later, they informed me that the solar panel is faulty, but they cannot fix it due to a lack of parts. In their email, they said they would be sending it back to the warehouse for me to collect again—expecting me to pick up a broken solar panel they can't even fix. When I asked if I could get a refund, they told me I needed to provide proof of payment, which I emailed through to their warehouse. Since sending that email, there has been total silence. It has now been two days without any reply, and despite five people being CC'd on the thread, not a single person has replied to me. I will never buy a Tevo or Magneto product again in my life.
1 reviews | Active since Oct 2016
Extremely Poor After-Sales Service from Tevo and AEG South Africa
Extremely Poor After-Sales Service from Tevo and AEG South Africa I am extremely disappointed with the lack of after-sales support from Tevo and AEG in South Africa. We need to replace the knobs on an AEG gas stove, but the original knobs have been discontinued. In an attempt to find a solution, I drove 65 km to Makro Crown Plaza to see whether knobs from a current AEG gas stove model would fit our appliance. Tladi assisted me in a very friendly manner and assured me that he would contact Tevo to establish how we could obtain a sample knob to test before ordering the remaining knobs to ensure that they match. Unfortunately, what started as a positive interaction has turned into a frustrating experience of being sent from pillar to post, with no practical solution or meaningful assistance. It is unacceptable that a customer who has invested in an AEG appliance cannot get proper support for something as basic as replacement knobs. I understand that products and parts may be discontinued, but I expect a reputable brand and its representatives to assist customers in finding suitable alternatives. I have now reached the point where I am seriously reconsidering my trust in AEG products. I personally own two AEG appliances, which makes this experience even more disappointing. I have records of the *** I have sent, the people I have contacted, and the effort I have made, including driving 65 km to seek assistance in person. Despite all this, I have received no satisfactory resolution. My question to Tevo and AEG South Africa is simple: What support can customers expect when they need replacement parts for your products? Based on my experience, the after-sales support has been extremely poor. I will be sharing my experience on social media and advising other consumers to think carefully before purchasing AEG products until the company demonstrates that it stands behind the products it sells. I would appreciate a proper response from Tevo and AEG, together with a practical solution to obtain compatible replacement knobs for our gas stove. Customers should not have to go to these lengths just to maintain an appliance they have purchased in good faith.
1 reviews | Active since Oct 2016
Extremely Poor After-Sales Service from Tevo and AEG South Africa
Extremely Poor After-Sales Service from Tevo and AEG South Africa I am extremely disappointed with the lack of after-sales support from Tevo and AEG in South Africa. We need to replace the knobs on an AEG gas stove, but the original knobs have been discontinued. In an attempt to find a solution, I drove 65 km to Makro Crown Plaza to see whether knobs from a current AEG gas stove model would fit our appliance. Tladi assisted me in a very friendly manner and assured me that he would contact Tevo to establish how we could obtain a sample knob to test before ordering the remaining knobs to ensure that they match. Unfortunately, what started as a positive interaction has turned into a frustrating experience of being sent from pillar to post, with no practical solution or meaningful assistance. It is unacceptable that a customer who has invested in an AEG appliance cannot get proper support for something as basic as replacement knobs. I understand that products and parts may be discontinued, but I expect a reputable brand and its representatives to assist customers in finding suitable alternatives. I have now reached the point where I am seriously reconsidering my trust in AEG products. I personally own two AEG appliances, which makes this experience even more disappointing. I have records of the *** I have sent, the people I have contacted, and the effort I have made, including driving 65 km to seek assistance in person. Despite all this, I have received no satisfactory resolution. My question to Tevo and AEG South Africa is simple: What support can customers expect when they need replacement parts for your products? Based on my experience, the after-sales support has been extremely poor. I will be sharing my experience on social media and advising other consumers to think carefully before purchasing AEG products until the company demonstrates that it stands behind the products it sells. I would appreciate a proper response from Tevo and AEG, together with a practical solution to obtain compatible replacement knobs for our gas stove. Customers should not have to go to these lengths just to maintain an appliance they have purchased in good faith.
1 reviews | Active since Jan 2010
Do not buy any Tevo or Bennett & Reed products
After struggling to get after sales service I was able to order a replacement part. I paid via eft, since then they have gone mute. No response to my *** confirming receipt of payment even after I sent a proof of purchase I have now lost money
1 reviews | Active since Jan 2010
Do not buy any Tevo or Bennett & Reed products
After struggling to get after sales service I was able to order a replacement part. I paid via eft, since then they have gone mute. No response to my *** confirming receipt of payment even after I sent a proof of purchase I have now lost money
1 reviews | Active since Jul 2023
Horrible customer service and repairs
After waiting a month (I was told 21 days) for my 2 plate oven to be repaired it came back with a rust inside and in the specifications I asked that the rust be removed as well as it is still under warranty. The stove plates were not even done properly .I have emailed to raise the matter but no response until today. It's been 7 days waiting for feedback. This is horrible service.
1 reviews | Active since Jul 2023
Horrible customer service and repairs
After waiting a month (I was told 21 days) for my 2 plate oven to be repaired it came back with a rust inside and in the specifications I asked that the rust be removed as well as it is still under warranty. The stove plates were not even done properly .I have emailed to raise the matter but no response until today. It's been 7 days waiting for feedback. This is horrible service.
1 reviews | Active since Oct 2026
Appalling treatment and refusal to honor displayed price - Tevo Factory Outlet - Jackal Creek
Tevo Factory Outlet Jackal Creek ⭐☆☆☆☆ Appalling treatment and refusal to honour displayed price - Violates CPA On 4 Oct 2026 at Tevo Factory Outlet Jackal Creek I was humiliated. I picked up a Bennett Read 19-piece set clearly marked NOW R649.99 with a TEVO branded sticker. At the till they refused to honour it. Manager Phindile (relief from Northriding) said she can't approve, then made 6-8 calls while I waited 40+ mins. National Area Manager Bongani Chauke told me to leave and come back tomorrow, then called his boss Austin Smee (Buyer/Training Manager). After an hour, they claimed a "customer changed the price" and refused sale. A customer cannot print a Tevo-branded sticker - this is clearly staff putting a 6pc price on a 19pc box. I asked for CCTV proof, they refused. This is a direct violation of CPA section 23. Avoid this store!!!
1 reviews | Active since Oct 2026
Appalling treatment and refusal to honor displayed price - Tevo Factory Outlet - Jackal Creek
Tevo Factory Outlet Jackal Creek ⭐☆☆☆☆ Appalling treatment and refusal to honour displayed price - Violates CPA On 4 Oct 2026 at Tevo Factory Outlet Jackal Creek I was humiliated. I picked up a Bennett Read 19-piece set clearly marked NOW R649.99 with a TEVO branded sticker. At the till they refused to honour it. Manager Phindile (relief from Northriding) said she can't approve, then made 6-8 calls while I waited 40+ mins. National Area Manager Bongani Chauke told me to leave and come back tomorrow, then called his boss Austin Smee (Buyer/Training Manager). After an hour, they claimed a "customer changed the price" and refused sale. A customer cannot print a Tevo-branded sticker - this is clearly staff putting a 6pc price on a 19pc box. I asked for CCTV proof, they refused. This is a direct violation of CPA section 23. Avoid this store!!!
1 reviews | Active since Jun 2019
Terrible after sales support
Absolute ******* after sales service! Bought a Bennett Read washing machine which was missing a leg so I have not been able to use it since 2 weeks when I bought the machine. Support staff is useless Thembelihle Sibanyoni has made empty promises with no solution in sight
1 reviews | Active since Jun 2019
Terrible after sales support
Absolute ******* after sales service! Bought a Bennett Read washing machine which was missing a leg so I have not been able to use it since 2 weeks when I bought the machine. Support staff is useless Thembelihle Sibanyoni has made empty promises with no solution in sight
1 reviews | Active since Mar 2020
Very poor services from Tevo. Beware!
I bought an expensive iron from Tevo. The knop on the top for settings could not turn. I took it in for repairs. I now waited for more than 2 weeks for the return of the iron. First the proof of payment could not be find. Then I was repeatedly informed that the iron was now repaired. When I went to the local branch to fetch it, there were no iron. Then I was informed that a oversight in the iron being repaired caused the iron not being repaired. I was informed that the iron will be there today. I went to the local branch at The Reef. No iron! But the owner was there. He promised to attend to the matter. He undertook to have the iron delivered to my home. I now received a call to fetch my iron at the local branch. Nobody knows about the arrangement that the owner made with me. I phoned more than 14 times and hold on for long times. No answer. Even the local branch cannot get a reply
1 reviews | Active since Mar 2020
Very poor services from Tevo. Beware!
I bought an expensive iron from Tevo. The knop on the top for settings could not turn. I took it in for repairs. I now waited for more than 2 weeks for the return of the iron. First the proof of payment could not be find. Then I was repeatedly informed that the iron was now repaired. When I went to the local branch to fetch it, there were no iron. Then I was informed that a oversight in the iron being repaired caused the iron not being repaired. I was informed that the iron will be there today. I went to the local branch at The Reef. No iron! But the owner was there. He promised to attend to the matter. He undertook to have the iron delivered to my home. I now received a call to fetch my iron at the local branch. Nobody knows about the arrangement that the owner made with me. I phoned more than 14 times and hold on for long times. No answer. Even the local branch cannot get a reply