Worst customer service i've ever received.

I bought a Magneto/Tevo power station and solar panel 2 years ago for R20,000. In the time I've had it, the solar panel broke and could not charge. I sent it in to Makro where I bought it, and they sent it off for repairs. It was fixed a few months later, but after charging just 3 times, it broke again.

When I contacted Tevo, they told me I needed to bring it in for an assessment, so I drove 25 km to their warehouse and 25 km back home. Two weeks later, they informed me that the solar panel is faulty, but they cannot fix it due to a lack of parts. In their email, they said they would be sending it back to the warehouse for me to collect again—expecting me to pick up a broken solar panel they can't even fix.

When I asked if I could get a refund, they told me I needed to provide proof of payment, which I emailed through to their warehouse.

Since sending that email, there has been total silence. It has now been two days without any reply, and despite five people being CC'd on the thread, not a single person has replied to me.

I will never buy a Tevo or Magneto product again in my life.