Very poor services from Tevo. Beware!

I bought an expensive iron from Tevo. The knop on the top for settings could not turn. I took it in for repairs. I now waited for more than 2 weeks for the return of the iron. First the proof of payment could not be find. Then I was repeatedly informed that the iron was now repaired. When I went to the local branch to fetch it, there were no iron. Then I was informed that a oversight in the iron being repaired caused the iron not being repaired. I was informed that the iron will be there today. I went to the local branch at The Reef. No iron! But the owner was there. He promised to attend to the matter. He undertook to have the iron delivered to my home. I now received a call to fetch my iron at the local branch. Nobody knows about the arrangement that the owner made with me. I phoned more than 14 times and hold on for long times. No answer. Even the local branch cannot get a reply