Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Sunbet (PTY) LTD is described as a platform where depositing is effortless but getting money back out is not. Recurring themes are withdrawal delays, FICA verification loops, deposits that never reflect and support channels that go silent. A smaller group praises fast payouts and standout hosts, showing the service works when individuals take ownership.
Top Strengths:
- •Staff, Service & Experience Quality: A minority of customers single out individuals such as Sharon Chetty, Valentta and host Wassim for warmth, explanation and professionalism. These named staff are credited with retaining players, though most reviewers describe short, dismissive or lazy agent conduct.
Replied to 59% of negative reviews
Reply time on negative reviews: 625h 39m
TrustIndex
2.5
Ranking
#9
in Betting & Gambling
Reply Time
614h 53m
NPS Score
-75
Recommended: Unlikely
Replied to 59% of negative reviews
Reply time on negative reviews: 625h 39m
Nov '25 - Oct '26
Frequently Asked Questions About Sunbet (PTY) LTD
What do customers say about Sunbet (PTY) LTD?
Based on recent customer reviews, Sunbet (PTY) LTD is described as a platform where depositing is effortless but getting money back out is not. Recurring themes are withdrawal delays, FICA verification loops, deposits that never reflect and support channels that go silent. A smaller group praises fast payouts and standout hosts, showing the service works when individuals take ownership.
What is Sunbet (PTY) LTD's biggest strength?
Sunbet (PTY) LTD's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. A minority of customers single out individuals such as Sharon Chetty, Valentta and host Wassim for warmth, explanation and professionalism. These named staff are credited with retaining players, though most reviewers describe short, dismissive or lazy agent conduct.
What are the most common complaints about Sunbet (PTY) LTD?
The most common complaint about Sunbet (PTY) LTD, based on Hellopeter's AI analysis of recent customer reviews, is Withdrawals, Payouts & Billing. Customers consistently report withdrawals sitting pending for days, repeated 72 hour promises, instant money vouchers arriving already redeemed and EFT or voucher deposits never reflecting. Many describe replaying winnings out of frustration while waiting for payment.
How does Sunbet (PTY) LTD compare to other Betting & Gambling companies?
Sunbet (PTY) LTD scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 1.8. Their strongest theme is Service Quality (1.5); their weakest is Account Access (0.6). The top AI-rated Betting & Gambling business on Hellopeter is 10bet.co.za (3.6). How is the AI Score calculated? →
Is Sunbet (PTY) LTD trustworthy?
Sunbet (PTY) LTD has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 186 reviews in the last 12 months. They reply to 59% of negative reviews, typically within 625 hours 39 min. Hellopeter has tracked Sunbet (PTY) LTD across 555 total reviews. How is the TrustIndex calculated? →
Recent reviews (186)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Sunbet is a ****
I made a withdrawal on the 9th of October 2026 and I still haven't received my money yet. When I contacted Sunbet they told me to wait 24 hours for the money to reflect. So now 24 hours has turned into 14 days.
1 reviews | Active since Jul 2026
Sunbet is a ****
I made a withdrawal on the 9th of October 2026 and I still haven't received my money yet. When I contacted Sunbet they told me to wait 24 hours for the money to reflect. So now 24 hours has turned into 14 days.
1 reviews | Active since Jan 2022
Sunbet has no customer service
SUNBET: COMPLETE LACK OF CUSTOMER SERVICE, ACCOUNTABILITY AND BASIC RESPECT I am absolutely furious and disgusted by the way Sunbet has handled my complaint. What makes this situation even worse is that I am being completely ignored by a company that had no problem sending me promotional messages to encourage me to deposit money. On 9 October 2026, I received an SMS from Sunbet advertising a 50% deposit bonus and 50 free spins. I deposited R500, but neither the bonus nor the free spins was credited to my account. On Friday, 16 October 2026, I received another promotional offer and deposited a further R200. Once again, I received nothing. I reported the matter to customer support and was told that my complaint would be escalated. More importantly, I was specifically assured that someone would contact me within 24 to 48 hours. That promise was not honoured. I waited. Nobody contacted me. After a full week of silence, I had to take the initiative and send a follow-up email myself. And what happened? More silence. No phone call, no email, no explanation, not even the basic courtesy of acknowledging my follow-up. THIS IS WHAT I FIND ABSOLUTELY UNACCEPTABLE! Let me make one thing clear: at this point, my frustration goes far beyond the missing bonuses. What angers me most is the sheer lack of communication, accountability and respect shown to me as a customer. How can Sunbet send promotional messages encouraging customers to deposit money, yet when a customer raises a problem, the same company cannot even be bothered to provide an update? If there is a reason why the bonuses were not credited, then have the decency to explain it. If an investigation is taking longer than expected, communicate that. If my complaint has been escalated, tell me what is happening with it. What is not acceptable is promising a customer a response within 24 to 48 hours and then disappearing completely. I should not have to beg for feedback. I should not have to send repeated emails to get someone's attention. And I certainly should not have to resort to posting on HelloPeter simply to get a response from a company whose customer support department has already acknowledged my complaint. This experience has left me questioning whether Sunbet genuinely values its customers or whether customers are only important when they are making deposits. I have given Sunbet an opportunity to resolve this matter directly. I reported the issue, waited for the promised response, allowed a full week to pass, and sent a follow-up email. I have done my part. Sunbet, on the other hand, has failed to do the one thing any customer should reasonably expect: COMMUNICATE. I want Sunbet to explain why nobody has contacted me as promised, why my follow-up email has been ignored, and what is being done to address my complaint. I also expect the two promotional incidents to be investigated and my eligibility for the advertised benefits to be verified. Sunbet, your failure to communicate is every bit as frustrating as the original problem. The least you owe me is an explanation and a proper response. I am extremely unhappy with this experience, and I will not pretend that this level of service is acceptable. I expect accountability, not another empty promise that my complaint has been escalated. I WANT ANSWERS. I WANT AN EXPLANATION. AND I EXPECT SOMEONE AT SUNBET TO FINALLY TAKE RESPONSIBILITY FOR THIS COMPLAINT. Ignoring a customer does not resolve a complaint. It only makes the situation worse.
1 reviews | Active since Jan 2022
Sunbet has no customer service
SUNBET: COMPLETE LACK OF CUSTOMER SERVICE, ACCOUNTABILITY AND BASIC RESPECT I am absolutely furious and disgusted by the way Sunbet has handled my complaint. What makes this situation even worse is that I am being completely ignored by a company that had no problem sending me promotional messages to encourage me to deposit money. On 9 October 2026, I received an SMS from Sunbet advertising a 50% deposit bonus and 50 free spins. I deposited R500, but neither the bonus nor the free spins was credited to my account. On Friday, 16 October 2026, I received another promotional offer and deposited a further R200. Once again, I received nothing. I reported the matter to customer support and was told that my complaint would be escalated. More importantly, I was specifically assured that someone would contact me within 24 to 48 hours. That promise was not honoured. I waited. Nobody contacted me. After a full week of silence, I had to take the initiative and send a follow-up email myself. And what happened? More silence. No phone call, no email, no explanation, not even the basic courtesy of acknowledging my follow-up. THIS IS WHAT I FIND ABSOLUTELY UNACCEPTABLE! Let me make one thing clear: at this point, my frustration goes far beyond the missing bonuses. What angers me most is the sheer lack of communication, accountability and respect shown to me as a customer. How can Sunbet send promotional messages encouraging customers to deposit money, yet when a customer raises a problem, the same company cannot even be bothered to provide an update? If there is a reason why the bonuses were not credited, then have the decency to explain it. If an investigation is taking longer than expected, communicate that. If my complaint has been escalated, tell me what is happening with it. What is not acceptable is promising a customer a response within 24 to 48 hours and then disappearing completely. I should not have to beg for feedback. I should not have to send repeated emails to get someone's attention. And I certainly should not have to resort to posting on HelloPeter simply to get a response from a company whose customer support department has already acknowledged my complaint. This experience has left me questioning whether Sunbet genuinely values its customers or whether customers are only important when they are making deposits. I have given Sunbet an opportunity to resolve this matter directly. I reported the issue, waited for the promised response, allowed a full week to pass, and sent a follow-up email. I have done my part. Sunbet, on the other hand, has failed to do the one thing any customer should reasonably expect: COMMUNICATE. I want Sunbet to explain why nobody has contacted me as promised, why my follow-up email has been ignored, and what is being done to address my complaint. I also expect the two promotional incidents to be investigated and my eligibility for the advertised benefits to be verified. Sunbet, your failure to communicate is every bit as frustrating as the original problem. The least you owe me is an explanation and a proper response. I am extremely unhappy with this experience, and I will not pretend that this level of service is acceptable. I expect accountability, not another empty promise that my complaint has been escalated. I WANT ANSWERS. I WANT AN EXPLANATION. AND I EXPECT SOMEONE AT SUNBET TO FINALLY TAKE RESPONSIBILITY FOR THIS COMPLAINT. Ignoring a customer does not resolve a complaint. It only makes the situation worse.
1 reviews | Active since Oct 2009
Bonus Promo not honoured - Zero Support
I have recently opted into 2 promotions after receiving promo codes via SMS, but after making the deposits no free spins were allocated as the promo states that it would be. The first one got sorted out after trying for about 2 hours with Live Support and sending 3 unanswered emails. The second one, I am still struggling. I have sent 5 mails no to support, no answer. Trying to get "Live Help, I queue and after 10 minutes and 10 messages stating support will be wirh me shortly, the conversation gets closed and I have to start in back of queue again. Why is it so hard ro get support from Sunbet????
1 reviews | Active since Oct 2009
Bonus Promo not honoured - Zero Support
I have recently opted into 2 promotions after receiving promo codes via SMS, but after making the deposits no free spins were allocated as the promo states that it would be. The first one got sorted out after trying for about 2 hours with Live Support and sending 3 unanswered emails. The second one, I am still struggling. I have sent 5 mails no to support, no answer. Trying to get "Live Help, I queue and after 10 minutes and 10 messages stating support will be wirh me shortly, the conversation gets closed and I have to start in back of queue again. Why is it so hard ro get support from Sunbet????
1 reviews | Active since Mar 2022
Extremely unhappy player
For the last couple weeks the promo code don't activate upon deposit. Then it takes 2 days to receive the spins and bonus. And when withdrawal is requested it gets declined everytime and it takes a few days to receive. Sunbet is a massive platform with such a poor system in place.
1 reviews | Active since Mar 2022
Extremely unhappy player
For the last couple weeks the promo code don't activate upon deposit. Then it takes 2 days to receive the spins and bonus. And when withdrawal is requested it gets declined everytime and it takes a few days to receive. Sunbet is a massive platform with such a poor system in place.
1 reviews | Active since Mar 2017
horrible
Sun international is massive and i'm trying to understand why the competition has far better withdrawal times than this online betting platform? It just doesnt make sense that a billion rand company has the worst withdrawals system to date look at all these smaller betting sites betify they just launched there withdrawals is instant how the **** cant Sunbet be right up there with them is it because its ran by the ANC or what is the stories guys? Withdrawals was excellent about a hour ago this time and one waited about 1h max for your money which is acceptable but going back to 24 - 72 hours is going back into time we live in 2026 guys not 2000 anymore **** i hope and pray someone sees this message and rectify the issue that impacts thousands of punters playing on there platform cmon guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Mar 2017
horrible
Sun international is massive and i'm trying to understand why the competition has far better withdrawal times than this online betting platform? It just doesnt make sense that a billion rand company has the worst withdrawals system to date look at all these smaller betting sites betify they just launched there withdrawals is instant how the **** cant Sunbet be right up there with them is it because its ran by the ANC or what is the stories guys? Withdrawals was excellent about a hour ago this time and one waited about 1h max for your money which is acceptable but going back to 24 - 72 hours is going back into time we live in 2026 guys not 2000 anymore **** i hope and pray someone sees this message and rectify the issue that impacts thousands of punters playing on there platform cmon guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Oct 2026
Money not refunded in blocked account...almost a year
My *** has been blocked and I have over R5000 in the account. I keep calling for them to either unblock or refund my money. But there are always excuses. The *** was escalated months ago but no feedback. By not returning my money that constitutes as theft. I ask kindly to refund my money or open my ***. Or I will be seeking action from either the gambling board or legal action. I'm tired of talking to *********** ppl.
1 reviews | Active since Oct 2026
Money not refunded in blocked account...almost a year
My *** has been blocked and I have over R5000 in the account. I keep calling for them to either unblock or refund my money. But there are always excuses. The *** was escalated months ago but no feedback. By not returning my money that constitutes as theft. I ask kindly to refund my money or open my ***. Or I will be seeking action from either the gambling board or legal action. I'm tired of talking to *********** ppl.
1 reviews | Active since May 2025
SUNBET ZA EXPOSED: FOURTH REWARDS FAILURE, MISLEADING SUPPORT & A CUSTOMER TREATED LIKE A ****!
★☆☆☆☆ SUNBET ZA: FOUR TIMES THE SAME PROBLEM. ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE. Without question, one of the worst customer service experiences I've ever had. For the FOURTH TIME, Sunbet's rewards system has failed me. I redeemed 21 points for casino play. Sunbet's OWN email explicitly stated "Casino points transfer". My account displayed R21 under Casino Bonus, yet an eligible casino game refused to accept even a R0.20 spin, claiming I had insufficient funds. Then came the truly infuriating part: dealing with support agent Tiyiselani. Rather than properly investigate, Tiyiselani insisted that I had redeemed the points under sports. When confronted with Sunbet's own email clearly referring to Casino points, his explanation was that all redeemed points appear under Casino Bonus regardless of what was selected. How does that explain why the bonus cannot be used on an eligible casino game? It doesn't. I found his explanations misleading, dismissive and insulting to my intelligence. I was effectively made to feel like a **** for questioning a problem that was right there on my screen. I eventually lost my patience, and I made my frustration very clear. Customers should not have to fight to get a straightforward technical problem investigated, particularly when the same issue has occurred FOUR TIMES. Sunbet, what exactly is the point of a rewards programme that repeatedly fails, followed by support that seems more interested in contradicting the customer than solving the problem? The technical failure is unacceptable. The way this complaint was handled made an already terrible experience considerably worse. My rating: 1/5. If zero stars were possible, that's what this experience would receive. I expect a proper investigation, an explanation of the redemption records, a correction of the repeated issue, and accountability for the appalling support experience. I have screenshots documenting the entire incident.
1 reviews | Active since May 2025
SUNBET ZA EXPOSED: FOURTH REWARDS FAILURE, MISLEADING SUPPORT & A CUSTOMER TREATED LIKE A ****!
★☆☆☆☆ SUNBET ZA: FOUR TIMES THE SAME PROBLEM. ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE. Without question, one of the worst customer service experiences I've ever had. For the FOURTH TIME, Sunbet's rewards system has failed me. I redeemed 21 points for casino play. Sunbet's OWN email explicitly stated "Casino points transfer". My account displayed R21 under Casino Bonus, yet an eligible casino game refused to accept even a R0.20 spin, claiming I had insufficient funds. Then came the truly infuriating part: dealing with support agent Tiyiselani. Rather than properly investigate, Tiyiselani insisted that I had redeemed the points under sports. When confronted with Sunbet's own email clearly referring to Casino points, his explanation was that all redeemed points appear under Casino Bonus regardless of what was selected. How does that explain why the bonus cannot be used on an eligible casino game? It doesn't. I found his explanations misleading, dismissive and insulting to my intelligence. I was effectively made to feel like a **** for questioning a problem that was right there on my screen. I eventually lost my patience, and I made my frustration very clear. Customers should not have to fight to get a straightforward technical problem investigated, particularly when the same issue has occurred FOUR TIMES. Sunbet, what exactly is the point of a rewards programme that repeatedly fails, followed by support that seems more interested in contradicting the customer than solving the problem? The technical failure is unacceptable. The way this complaint was handled made an already terrible experience considerably worse. My rating: 1/5. If zero stars were possible, that's what this experience would receive. I expect a proper investigation, an explanation of the redemption records, a correction of the repeated issue, and accountability for the appalling support experience. I have screenshots documenting the entire incident.