Based on recent customer reviews, 1win is described mainly through the speed of its money movement and the depth of its gaming platform. Customers consistently highlight withdrawals landing in minutes, particularly via crypto, alongside a very large slot library and stable live betting. A recurring counter theme is a small but serious group reporting cancelled payouts, missing deposits and blocked accounts left unresolved.
Top Strengths:
- •Platform, Product & Experience: Reviewers describe one of the largest slot collections they have used, stable live streams, seamless switching between sportsbook and casino, and bonuses with wagering that is realistically achievable and clearly displayed.
Replied to 69% of negative reviews
Reply time on negative reviews: 223h 60m
TrustIndex
7.1
Ranking
#5
in Entertainment & Gaming
Reply Time
239h 58m
NPS Score
-100
Recommended: Unlikely
Replied to 69% of negative reviews
Reply time on negative reviews: 223h 60m
Oct '25 - Sep '26
Frequently Asked Questions About 1win
What do customers say about 1win?
Based on recent customer reviews, 1win is described mainly through the speed of its money movement and the depth of its gaming platform. Customers consistently highlight withdrawals landing in minutes, particularly via crypto, alongside a very large slot library and stable live betting. A recurring counter theme is a small but serious group reporting cancelled payouts, missing deposits and blocked accounts left unresolved.
What is 1win's biggest strength?
1win's biggest strength, according to Hellopeter's AI analysis, is Platform, Product & Experience. Reviewers describe one of the largest slot collections they have used, stable live streams, seamless switching between sportsbook and casino, and bonuses with wagering that is realistically achievable and clearly displayed.
Is 1win trustworthy?
1win has a TrustIndex of 7.1 out of 10 on Hellopeter, based on 101 reviews in the last 12 months. They reply to 69% of negative reviews, typically within 223 hours 60 min. How is the TrustIndex calculated? →
Recent reviews (101)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Hello can you please assist for my 3 withdrawals I requested on the 18th September for R1000 each but I haven't received it. My ID is ***, they keep on saying I should wait 24 to 72hrs which has passed long time ago
Good day 1Win I requested 3 withdrawals on the 18th
1 reviews | Active since Mar 2025
Hello can you please assist for my 3 withdrawals I requested on the 18th September for R1000 each but I haven't received it. My ID is ***, they keep on saying I should wait 24 to 72hrs which has passed long time ago
Good day 1Win I requested 3 withdrawals on the 18th
1 reviews | Active since Sept 2024
3 withdrawals made, but received NONE
Hi, I made three withdrawals on the 15th of September and they all said "Successful" on the same day. Today is the 20th of September and I have not received even one withdrawal. I did all the appeals on the 16th and still nothing. 3 withdrawals? This company is a ****, I believe Africans should not engage with this platform. Even the customer support is just AI robots and not humans.
1 reviews | Active since Sept 2024
3 withdrawals made, but received NONE
Hi, I made three withdrawals on the 15th of September and they all said "Successful" on the same day. Today is the 20th of September and I have not received even one withdrawal. I did all the appeals on the 16th and still nothing. 3 withdrawals? This company is a ****, I believe Africans should not engage with this platform. Even the customer support is just AI robots and not humans.
1 reviews | Active since Aug 2025
Didn't get my withdrawal payment. It's been over two days now
I made a withdrawal request on the 15th September 2026 and the process says successful but i never received payment, I called my bank and they say I don't have pending payments so I tried to make an appeal when I press the submitting button after uploading the required documents and error appears. Sent an email I still didn't get a response, their chat bot is not helping much either
1 reviews | Active since Aug 2025
Didn't get my withdrawal payment. It's been over two days now
I made a withdrawal request on the 15th September 2026 and the process says successful but i never received payment, I called my bank and they say I don't have pending payments so I tried to make an appeal when I press the submitting button after uploading the required documents and error appears. Sent an email I still didn't get a response, their chat bot is not helping much either
1 reviews | Active since Sept 2026
I really like playing here
Recently got the vip status because of the amount of money I put in here, I think that this platform has one of the best slot collections out there, providers mostly have decent reputation as far as it gets, and the payments get processed quickly. It’s a convenient platform for gambling because it doesn’t intervene between you and the games
1 reviews | Active since Sept 2026
I really like playing here
Recently got the vip status because of the amount of money I put in here, I think that this platform has one of the best slot collections out there, providers mostly have decent reputation as far as it gets, and the payments get processed quickly. It’s a convenient platform for gambling because it doesn’t intervene between you and the games
1 reviews | Active since Sept 2026
Full crypto support
I’ve been staying at this casino for half a year already primarily because it has an integrated cryptocurrency support, it makes the transactions much faster than using fiat currency. Also it’s convenient for me because I already was using crypto for miscellaneous stuff so it came handy when I signed up on this platform. It’s good in terms of games too, the slots vary in looks, gameplay and output, the providers generally have high quality though. Would definitely recommend for people who like gambling
1 reviews | Active since Sept 2026
Full crypto support
I’ve been staying at this casino for half a year already primarily because it has an integrated cryptocurrency support, it makes the transactions much faster than using fiat currency. Also it’s convenient for me because I already was using crypto for miscellaneous stuff so it came handy when I signed up on this platform. It’s good in terms of games too, the slots vary in looks, gameplay and output, the providers generally have high quality though. Would definitely recommend for people who like gambling
1 reviews | Active since Sept 2026
Deposits get credited very fast
I registered at this casino last year, 2025. I think that this platform is one of the better ones because the deposits get credited in a matter of minutes, in comparison to several other casinos where even in crypto the waiting time gets to hours and sometimes days. The slots collection is impressive, often times the slots deliver decent numbers, long term I see that I manage to keep a 55% winrate on average. This platform has a high quality interface, I got used to it after an hour of playing, it looks neat and has a night theme which I prefer much more
1 reviews | Active since Sept 2026
Deposits get credited very fast
I registered at this casino last year, 2025. I think that this platform is one of the better ones because the deposits get credited in a matter of minutes, in comparison to several other casinos where even in crypto the waiting time gets to hours and sometimes days. The slots collection is impressive, often times the slots deliver decent numbers, long term I see that I manage to keep a 55% winrate on average. This platform has a high quality interface, I got used to it after an hour of playing, it looks neat and has a night theme which I prefer much more
1 reviews | Active since Sept 2026
This casino has its upsides
It has the biggest slot collection as I can recall and it supports cryptocurrencies for betting and for withdrawal, the bonuses are also easy to wager even though they can be rare. I think this casino is decent among others
1 reviews | Active since Sept 2026
This casino has its upsides
It has the biggest slot collection as I can recall and it supports cryptocurrencies for betting and for withdrawal, the bonuses are also easy to wager even though they can be rare. I think this casino is decent among others