Sunbet has no customer service

SUNBET: COMPLETE LACK OF CUSTOMER SERVICE, ACCOUNTABILITY AND BASIC RESPECT

I am absolutely furious and disgusted by the way Sunbet has handled my complaint. What makes this situation even worse is that I am being completely ignored by a company that had no problem sending me promotional messages to encourage me to deposit money.

On 9 October 2026, I received an SMS from Sunbet advertising a 50% deposit bonus and 50 free spins. I deposited R500, but neither the bonus nor the free spins was credited to my account.

On Friday, 16 October 2026, I received another promotional offer and deposited a further R200. Once again, I received nothing.

I reported the matter to customer support and was told that my complaint would be escalated. More importantly, I was specifically assured that someone would contact me within 24 to 48 hours.

That promise was not honoured.

I waited. Nobody contacted me. After a full week of silence, I had to take the initiative and send a follow-up email myself. And what happened? More silence. No phone call, no email, no explanation, not even the basic courtesy of acknowledging my follow-up.

THIS IS WHAT I FIND ABSOLUTELY UNACCEPTABLE!

Let me make one thing clear: at this point, my frustration goes far beyond the missing bonuses. What angers me most is the sheer lack of communication, accountability and respect shown to me as a customer.

How can Sunbet send promotional messages encouraging customers to deposit money, yet when a customer raises a problem, the same company cannot even be bothered to provide an update?

If there is a reason why the bonuses were not credited, then have the decency to explain it. If an investigation is taking longer than expected, communicate that. If my complaint has been escalated, tell me what is happening with it.

What is not acceptable is promising a customer a response within 24 to 48 hours and then disappearing completely.

I should not have to beg for feedback. I should not have to send repeated emails to get someone's attention. And I certainly should not have to resort to posting on HelloPeter simply to get a response from a company whose customer support department has already acknowledged my complaint.

This experience has left me questioning whether Sunbet genuinely values its customers or whether customers are only important when they are making deposits.

I have given Sunbet an opportunity to resolve this matter directly. I reported the issue, waited for the promised response, allowed a full week to pass, and sent a follow-up email. I have done my part. Sunbet, on the other hand, has failed to do the one thing any customer should reasonably expect: COMMUNICATE.

I want Sunbet to explain why nobody has contacted me as promised, why my follow-up email has been ignored, and what is being done to address my complaint.

I also expect the two promotional incidents to be investigated and my eligibility for the advertised benefits to be verified.

Sunbet, your failure to communicate is every bit as frustrating as the original problem. The least you owe me is an explanation and a proper response.

I am extremely unhappy with this experience, and I will not pretend that this level of service is acceptable. I expect accountability, not another empty promise that my complaint has been escalated.

I WANT ANSWERS. I WANT AN EXPLANATION. AND I EXPECT SOMEONE AT SUNBET TO FINALLY TAKE RESPONSIBILITY FOR THIS COMPLAINT.

Ignoring a customer does not resolve a complaint. It only makes the situation worse.