SUNBET ZA EXPOSED: FOURTH REWARDS FAILURE, MISLEADING SUPPORT & A CUSTOMER TREATED LIKE A ****!

★☆☆☆☆ SUNBET ZA: FOUR TIMES THE SAME PROBLEM. ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE.

Without question, one of the worst customer service experiences I've ever had.

For the FOURTH TIME, Sunbet's rewards system has failed me.

I redeemed 21 points for casino play. Sunbet's OWN email explicitly stated "Casino points transfer". My account displayed R21 under Casino Bonus, yet an eligible casino game refused to accept even a R0.20 spin, claiming I had insufficient funds.

Then came the truly infuriating part: dealing with support agent Tiyiselani.

Rather than properly investigate, Tiyiselani insisted that I had redeemed the points under sports. When confronted with Sunbet's own email clearly referring to Casino points, his explanation was that all redeemed points appear under Casino Bonus regardless of what was selected.

How does that explain why the bonus cannot be used on an eligible casino game?

It doesn't.

I found his explanations misleading, dismissive and insulting to my intelligence. I was effectively made to feel like a **** for questioning a problem that was right there on my screen.

I eventually lost my patience, and I made my frustration very clear. Customers should not have to fight to get a straightforward technical problem investigated, particularly when the same issue has occurred FOUR TIMES.

Sunbet, what exactly is the point of a rewards programme that repeatedly fails, followed by support that seems more interested in contradicting the customer than solving the problem?

The technical failure is unacceptable. The way this complaint was handled made an already terrible experience considerably worse.

My rating: 1/5. If zero stars were possible, that's what this experience would receive.

I expect a proper investigation, an explanation of the redemption records, a correction of the repeated issue, and accountability for the appalling support experience.

I have screenshots documenting the entire incident.