Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Skynet Worldwide Express is described as one of the most unreliable couriers customers have dealt with. A recurring theme is parcels marked out for delivery for days or weeks without arriving, followed by tracking notes claiming the recipient was unavailable when no contact was attempted. Delivery Speed and Reliability (0.6) and Tracking, Communication and Transparency (0.7) draw the heaviest criticism across every month reviewed.
Top Strengths:
- •Pricing, Billing & Refunds: The least criticised area, though still weak. Customers rarely dispute the courier rate itself, and some report agents helping them settle customs duties. Duplicate customs payments, broken payment links and ignored refund requests remain the main pain points.
TrustIndex
1.6
NPS Score
-92
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Skynet Worldwide Express
What do customers say about Skynet Worldwide Express?
Based on recent customer reviews, Skynet Worldwide Express is described as one of the most unreliable couriers customers have dealt with. A recurring theme is parcels marked out for delivery for days or weeks without arriving, followed by tracking notes claiming the recipient was unavailable when no contact was attempted. Delivery Speed and Reliability (0.6) and Tracking, Communication and Transparency (0.7) draw the heaviest criticism across every month reviewed.
What is Skynet Worldwide Express's biggest strength?
Skynet Worldwide Express's biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. The least criticised area, though still weak. Customers rarely dispute the courier rate itself, and some report agents helping them settle customs duties. Duplicate customs payments, broken payment links and ignored refund requests remain the main pain points.
What are the most common complaints about Skynet Worldwide Express?
The most common complaint about Skynet Worldwide Express, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe long holds, dropped calls, unmanned WhatsApp bots and unanswered emails. Escalations are promised but rarely materialise, and callbacks almost never happen. Named agents such as Pheladi, Cedric and Frans are the rare exceptions praised for ownership.
Is Skynet Worldwide Express trustworthy?
Skynet Worldwide Express has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 633 reviews in the last 12 months. Hellopeter has tracked Skynet Worldwide Express across 4,344 total reviews. How is the TrustIndex calculated? →
Recent reviews (633)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Hooting instead of coming to the door
Driver didnt even bother getting out his car, just hooted and waited for me to come out my house and go to his window to collect my package. And only delivered part of the package.
1 reviews | Active since Dec 2023
Since my parcel was out on delivery on friday
Since my parcel was out on delivery on friday. Even today i did not receive any parcel. When i email them i dont get any respond about my parcel even on my whatsapp but i have been calling them sincem friday and the whole of weekend. All they say since from then is the car broke everyday when i call worst part im using my own money to buy that airtime. So unprofessional and very rude. I have been cancelling my plans waiting for them im so ****ed.
1 reviews | Active since Dec 2023
Since my parcel was out on delivery on friday
Since my parcel was out on delivery on friday. Even today i did not receive any parcel. When i email them i dont get any respond about my parcel even on my whatsapp but i have been calling them sincem friday and the whole of weekend. All they say since from then is the car broke everyday when i call worst part im using my own money to buy that airtime. So unprofessional and very rude. I have been cancelling my plans waiting for them im so ****ed.
1 reviews | Active since May 2018
Terrible service
If there was a better way to express the stars it would be a 0 star. Firstly train your staff to be more polite. I've had Lungani come to my premises twice. He unfortunately could not leave my package because of outstanding documents which was not needed by my service provider. Yes it's different entities but if I'm being told I don't require documentations for my delivery why are we doing a back and forth??? Lungani firstly refuses to come down and deliver keeping in mind this is a door-to-door service. He has an attitude problem which clearly needs to be fixed. This is very unnecessary. If you delivery to someone who is incapacitated how do they receive a package ?? Lungani proceeds to call his (Larnie) and nicely takes the package back whilst I'm trying to get the documents. Very unprofessional. Train your staff
1 reviews | Active since May 2018
Terrible service
If there was a better way to express the stars it would be a 0 star. Firstly train your staff to be more polite. I've had Lungani come to my premises twice. He unfortunately could not leave my package because of outstanding documents which was not needed by my service provider. Yes it's different entities but if I'm being told I don't require documentations for my delivery why are we doing a back and forth??? Lungani firstly refuses to come down and deliver keeping in mind this is a door-to-door service. He has an attitude problem which clearly needs to be fixed. This is very unnecessary. If you delivery to someone who is incapacitated how do they receive a package ?? Lungani proceeds to call his (Larnie) and nicely takes the package back whilst I'm trying to get the documents. Very unprofessional. Train your staff
1 reviews | Active since Oct 2026
Disappointed
I am extremely disappointed with the service I received from Skynet. The customer service has been terrible, and the lack of honesty and communication is unacceptable. I was given information that turned out to be misleading, and the promises made to me were not fulfilled. What makes the situation worse is the poor way my concerns were handled. Instead of receiving proper assistance and clear answers, I was left frustrated and disappointed. Customers deserve honesty, respect, and professional service, but my experience with Skynet has been the complete opposite. I expected much better from a company like Skynet. I would not recommend their services based on my experience. Skynet seriously needs to improve its communication, accountability, and customer service. **Very poor experience and extremely disappointing!**
1 reviews | Active since Oct 2026
Disappointed
I am extremely disappointed with the service I received from Skynet. The customer service has been terrible, and the lack of honesty and communication is unacceptable. I was given information that turned out to be misleading, and the promises made to me were not fulfilled. What makes the situation worse is the poor way my concerns were handled. Instead of receiving proper assistance and clear answers, I was left frustrated and disappointed. Customers deserve honesty, respect, and professional service, but my experience with Skynet has been the complete opposite. I expected much better from a company like Skynet. I would not recommend their services based on my experience. Skynet seriously needs to improve its communication, accountability, and customer service. **Very poor experience and extremely disappointing!**
1 reviews | Active since Apr 2025
Very bad service.
It is now almost 2 weeks and I still have not received my parcel from Skynet. And then also you cannot contact them. The reasons they claim for not delivering is all lies. Their service is non existent. Please do not make use of them.
1 reviews | Active since Apr 2025
Very bad service.
It is now almost 2 weeks and I still have not received my parcel from Skynet. And then also you cannot contact them. The reasons they claim for not delivering is all lies. Their service is non existent. Please do not make use of them.