Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PAXI is described as a service that repeatedly fails at its core promise. A recurring theme is parcels stalling for weeks or months under Delivery Speed & Reliability (0.7), often ending in loss or tampering under Parcel Safety & Accountability (0.7). Customers consistently report frozen tracking, endless escalations without callbacks, and a flat R500 payout ceiling that leaves senders absorbing the full value of missing goods.
Top Strengths:
- •Customer Service & Support: Marginally the least severe theme. Agents are usually reachable and case numbers get logged, and a handful of named consultants such as Neo Mlotshwa and Thato engage politely, but customers describe scripted replies, dropped calls and escalations that never close.
TrustIndex
1.6
NPS Score
-94
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About PAXI
What do customers say about PAXI?
Based on recent customer reviews, PAXI is described as a service that repeatedly fails at its core promise. A recurring theme is parcels stalling for weeks or months under Delivery Speed & Reliability (0.7), often ending in loss or tampering under Parcel Safety & Accountability (0.7). Customers consistently report frozen tracking, endless escalations without callbacks, and a flat R500 payout ceiling that leaves senders absorbing the full value of missing goods.
What is PAXI's biggest strength?
PAXI's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Marginally the least severe theme. Agents are usually reachable and case numbers get logged, and a handful of named consultants such as Neo Mlotshwa and Thato engage politely, but customers describe scripted replies, dropped calls and escalations that never close.
What are the most common complaints about PAXI?
The most common complaint about PAXI, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. The dominant complaint is a R500 compensation cap applied to parcels worth thousands, with insurance never disclosed at the Pep till. Customers also report paying speed delivery fees that are never refunded when windows are missed by weeks.
Is PAXI trustworthy?
PAXI has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 324 reviews in the last 12 months. Hellopeter has tracked PAXI across 1,488 total reviews. How is the TrustIndex calculated? →
Recent reviews (324)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2018
Worst experience ever
PAXI is the worst courier company ever, I suggest no one uses it at all, my parcel got lost, I went to PEP a few times the lady called them and they said they can't find it. I am so upset cause the parcel is important. They unreliable and I will never use their services again. I wish their business gets closed down.
1 reviews | Active since Nov 2018
Worst experience ever
PAXI is the worst courier company ever, I suggest no one uses it at all, my parcel got lost, I went to PEP a few times the lady called them and they said they can't find it. I am so upset cause the parcel is important. They unreliable and I will never use their services again. I wish their business gets closed down.
1 reviews | Active since Nov 2026
I got repeated updates regarding my delivery without progress
The delivery system is bad with repeated delivery status everyday
1 reviews | Active since Nov 2026
I got repeated updates regarding my delivery without progress
The delivery system is bad with repeated delivery status everyday
1 reviews | Active since Dec 2023
Terrible service
My parcel that was sent on the 19th of Oct with a 3-5 days bag iis stil hanging at the wrong destination with no 1 redirecting it to the right destination till today.it was suppose to have been sent to Takkie town in Kathu (NC) inste2 it was sent to Kuruman.but all i understand is tht every store has its own store code so to how they got it weomg to send it to the wromg one i dnt knw...No updates from Pep Paxi or Rakkie town..Such a poor service done by someone who is getring paid to it.I cant recommend it to anyone.
1 reviews | Active since Dec 2023
Terrible service
My parcel that was sent on the 19th of Oct with a 3-5 days bag iis stil hanging at the wrong destination with no 1 redirecting it to the right destination till today.it was suppose to have been sent to Takkie town in Kathu (NC) inste2 it was sent to Kuruman.but all i understand is tht every store has its own store code so to how they got it weomg to send it to the wromg one i dnt knw...No updates from Pep Paxi or Rakkie town..Such a poor service done by someone who is getring paid to it.I cant recommend it to anyone.
1 reviews | Active since Oct 2026
I sent my parcel on the 13 October 2036 at pep
I sent my parcel on the 13 October 2036 at pep . Mu parcel was supposed to be delivered on the 26 October 2025. So later today I got a call the said my parcel is lost due to hijacking and the can't refund me back my parcel cost 1500 .
1 reviews | Active since Oct 2026
I sent my parcel on the 13 October 2036 at pep
I sent my parcel on the 13 October 2036 at pep . Mu parcel was supposed to be delivered on the 26 October 2025. So later today I got a call the said my parcel is lost due to hijacking and the can't refund me back my parcel cost 1500 .
1 reviews | Active since Sept 2025
Worst service provider
Worst experience with Paxi, its been 4 weeks and still dont have my parcel, when i call they tell me my parcel is with the courier guy.
1 reviews | Active since Sept 2025
Worst service provider
Worst experience with Paxi, its been 4 weeks and still dont have my parcel, when i call they tell me my parcel is with the courier guy.
1 reviews | Active since May 2023
On tuesday morning isent a parcel to matubatuba i was told by pep in pmb the reciepient will reci...
On tuesday morning isent a parcel to matubatuba i was told by pep in pmb the reciepient will recieve the parcel on thursday as i choose the 3-5 working day option however when i tracked the parcel it is still sitting in the paxi warehouse 😡how *********** is that as i have food products in the parcel had i known paxi is so delayed i woukd have used the courier guy who max takes 2 to 3 days to deliver what a waste of time now
1 reviews | Active since May 2023
On tuesday morning isent a parcel to matubatuba i was told by pep in pmb the reciepient will reci...
On tuesday morning isent a parcel to matubatuba i was told by pep in pmb the reciepient will recieve the parcel on thursday as i choose the 3-5 working day option however when i tracked the parcel it is still sitting in the paxi warehouse 😡how *********** is that as i have food products in the parcel had i known paxi is so delayed i woukd have used the courier guy who max takes 2 to 3 days to deliver what a waste of time now
1 reviews | Active since Oct 2026
Paxi not delivery and having excuses when contacting them
I was suppose to receive my parcel on the 13th of October, but all I get is that parcel is delayed and whats worse the parcel arrived on 7th at the Cape Town warehouse... Instead paxi the only reply they give me is my matter has been escalated without even checking that they have been saying the same thing since last week already. Also saying they will get back to me but not doing so.
1 reviews | Active since Oct 2026
Paxi not delivery and having excuses when contacting them
I was suppose to receive my parcel on the 13th of October, but all I get is that parcel is delayed and whats worse the parcel arrived on 7th at the Cape Town warehouse... Instead paxi the only reply they give me is my matter has been escalated without even checking that they have been saying the same thing since last week already. Also saying they will get back to me but not doing so.