Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pargo is described overwhelmingly in terms of parcels that stall at hubs or drop-off points, collection notifications sent for parcels that are not actually in store, and support tickets that are closed without resolution. A small group of senders and receivers praise fast delivery to Clicks points and step-by-step updates, but these experiences are the exception rather than the pattern customers describe.
Top Strengths:
- •Tracking, Communication & Transparency: When the system works, customers say they were updated at every step and could see exactly where the parcel sat. Positive reviewers specifically praise WhatsApp and SMS progress updates through to Clicks collection, calling the visibility top class.
TrustIndex
2
NPS Score
-83
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Pargo
What do customers say about Pargo?
Based on recent customer reviews, Pargo is described overwhelmingly in terms of parcels that stall at hubs or drop-off points, collection notifications sent for parcels that are not actually in store, and support tickets that are closed without resolution. A small group of senders and receivers praise fast delivery to Clicks points and step-by-step updates, but these experiences are the exception rather than the pattern customers describe.
What is Pargo's biggest strength?
Pargo's biggest strength, according to Hellopeter's AI analysis, is Tracking, Communication & Transparency. When the system works, customers say they were updated at every step and could see exactly where the parcel sat. Positive reviewers specifically praise WhatsApp and SMS progress updates through to Clicks collection, calling the visibility top class.
What are the most common complaints about Pargo?
The most common complaint about Pargo, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. A recurring theme is endless escalation without outcome. Customers report promised callbacks that never come, calls dropped after long holds, tickets closed as resolved while the parcel is still missing, and managers who are always in a meeting or at lunch.
Is Pargo trustworthy?
Pargo has a TrustIndex of 2 out of 10 on Hellopeter, based on 81 reviews in the last 12 months. Hellopeter has tracked Pargo across 438 total reviews. How is the TrustIndex calculated? →
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Terrible
If you are a small black owned business, don't do business with pargo. They are out to destroy small businesses.I have a parcel dropped at clicks blue downs on the 29 October today it's still laying there‼️
1 reviews | Active since Oct 2026
Terrible service.
Horrific service. Does not call to let you know they are outside. Will just send a message that delivery attempt failed. WhatsApp chat assistance just as bad. Made to wait over two hours without a response. No assistance.
1 reviews | Active since Oct 2026
Terrible service.
Horrific service. Does not call to let you know they are outside. Will just send a message that delivery attempt failed. WhatsApp chat assistance just as bad. Made to wait over two hours without a response. No assistance.
1 reviews | Active since Nov 2025
Extremely Poor Service from Pargo
I am extremely disappointed with Pargo's service. My Amazon order was scheduled for delivery today, and I paid for next-day delivery through Amazon Prime. Instead of delivering my parcel as promised, Pargo sent me a message claiming there was an issue with my address and instructed me to contact them. This is unacceptable. I paid for a delivery service, and I expect my parcel to arrive on time. It is not my responsibility to chase a courier company or resolve last-minute delivery issues that should have been addressed beforehand. Pargo's failure to deliver as promised has wasted my time and caused unnecessary frustration. If there was an issue with my address, it should have been communicated and resolved before the delivery date, not at the last minute. I expect Pargo to take responsibility, resolve this issue immediately, and deliver my parcel without further delays. Customers deserve better service, clear communication, and accountability. Based on this experience, I cannot recommend Pargo.
1 reviews | Active since Nov 2025
Extremely Poor Service from Pargo
I am extremely disappointed with Pargo's service. My Amazon order was scheduled for delivery today, and I paid for next-day delivery through Amazon Prime. Instead of delivering my parcel as promised, Pargo sent me a message claiming there was an issue with my address and instructed me to contact them. This is unacceptable. I paid for a delivery service, and I expect my parcel to arrive on time. It is not my responsibility to chase a courier company or resolve last-minute delivery issues that should have been addressed beforehand. Pargo's failure to deliver as promised has wasted my time and caused unnecessary frustration. If there was an issue with my address, it should have been communicated and resolved before the delivery date, not at the last minute. I expect Pargo to take responsibility, resolve this issue immediately, and deliver my parcel without further delays. Customers deserve better service, clear communication, and accountability. Based on this experience, I cannot recommend Pargo.
1 reviews | Active since Aug 2012
Parcel not delivered weeks later and cannot be found
The parcel was picked up by courier from Clicks Celtis Ridge on 08th October and it is supposed to be delivered to Clicks Randfontein but to date it has not been delivered. I keep sending WhatsApp messages and I am not getting any assistance. How does a parcel take this long when it is within the same province of Gp? They lost my parcel and I want it back or they must compensate me
1 reviews | Active since Aug 2012
Parcel not delivered weeks later and cannot be found
The parcel was picked up by courier from Clicks Celtis Ridge on 08th October and it is supposed to be delivered to Clicks Randfontein but to date it has not been delivered. I keep sending WhatsApp messages and I am not getting any assistance. How does a parcel take this long when it is within the same province of Gp? They lost my parcel and I want it back or they must compensate me
1 reviews | Active since Sept 2013
******* business run by clowns
What a ******* business. You get a message that your parcel has been delivered. You go to fetch it 12 hours later and Clicks staff cannot find it. You try to chat to them on WhatsApp and you encounter a bot that wastes your time for half an hour. I hope this business goes bang soon
1 reviews | Active since Sept 2013
******* business run by clowns
What a ******* business. You get a message that your parcel has been delivered. You go to fetch it 12 hours later and Clicks staff cannot find it. You try to chat to them on WhatsApp and you encounter a bot that wastes your time for half an hour. I hope this business goes bang soon
1 reviews | Active since Aug 2024
Abysmal service – lost parcels and *********** systems
Title: Abysmal service – lost parcels and *********** systems Rating: 1 / 5 ★☆☆☆☆ Pargo's service is completely putrid. They lost my parcels and showed zero sense of urgency or accountability in trying to locate them. Their tracking systems are inefficient, unreliable, and completely out of date, leaving you entirely in the dark. The entire experience from start to finish was mediocre at best, and downright useless at worst. A delivery company's primary job is to get packages from point A to point B without losing them—Pargo fails at the absolute basics. Save yourself the headache and use a reputable courier instead. Extremely disappointing! Staff mediocre In fact, staff of Pargo staff tell you that they anticipate your parcel getting lost.
1 reviews | Active since Aug 2024
Abysmal service – lost parcels and *********** systems
Title: Abysmal service – lost parcels and *********** systems Rating: 1 / 5 ★☆☆☆☆ Pargo's service is completely putrid. They lost my parcels and showed zero sense of urgency or accountability in trying to locate them. Their tracking systems are inefficient, unreliable, and completely out of date, leaving you entirely in the dark. The entire experience from start to finish was mediocre at best, and downright useless at worst. A delivery company's primary job is to get packages from point A to point B without losing them—Pargo fails at the absolute basics. Save yourself the headache and use a reputable courier instead. Extremely disappointing! Staff mediocre In fact, staff of Pargo staff tell you that they anticipate your parcel getting lost.
1 reviews | Active since Oct 2026
Worst courier ever
My parcel went missing in Pargo's hands I have lost my parcel worst courier ever poor communication, no emotional support
1 reviews | Active since Oct 2026
Worst courier ever
My parcel went missing in Pargo's hands I have lost my parcel worst courier ever poor communication, no emotional support