Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ok Furniture/Power Express shows a customer experience dominated by after sales failure. Customers consistently report appliances and furniture failing within months, refunds and warranty claims being refused or stalled, and paid orders that never arrive. A recurring theme is having to chase the store, the call centre and head office for any feedback. Isolated praise for individual salespeople stands out against an otherwise adversarial pattern.
Top Strengths:
- •Accounts, Billing & Digital Platforms: Accounts, Billing and Digital Platforms (1.3) is the least damaging theme, with layby facilities and some smooth online collections working. However, an unresponsive website, untraceable online orders and incorrect credit bureau listings still define most account experiences described.
TrustIndex
1.9
NPS Score
-79
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ok Furniture/Power Express
What do customers say about Ok Furniture/Power Express?
Based on recent customer reviews, Ok Furniture/Power Express shows a customer experience dominated by after sales failure. Customers consistently report appliances and furniture failing within months, refunds and warranty claims being refused or stalled, and paid orders that never arrive. A recurring theme is having to chase the store, the call centre and head office for any feedback. Isolated praise for individual salespeople stands out against an otherwise adversarial pattern.
What is Ok Furniture/Power Express's biggest strength?
Ok Furniture/Power Express's biggest strength, according to Hellopeter's AI analysis, is Accounts, Billing & Digital Platforms. Accounts, Billing and Digital Platforms (1.3) is the least damaging theme, with layby facilities and some smooth online collections working. However, an unresponsive website, untraceable online orders and incorrect credit bureau listings still define most account experiences described.
What are the most common complaints about Ok Furniture/Power Express?
The most common complaint about Ok Furniture/Power Express, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment and Logistics (1.1) attracts repeated reports of paid fridges, beds and lounge suites undelivered for weeks or months, stock sold that branches never had, and customers told to fetch goods from other branches themselves.
Is Ok Furniture/Power Express trustworthy?
Ok Furniture/Power Express has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 108 reviews in the last 12 months. Hellopeter has tracked Ok Furniture/Power Express across 1,955 total reviews. How is the TrustIndex calculated? →
Recent reviews (108)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2023
Worst experience ever!!!. No sense of urgency on my refund after learning that the supplier is at fault.
My refund is being stalled. No communication. Im chasing the call centre and head office for feedback. The only one way to get a resolution is through the Consumer Goods and Services Ombuds.
1 reviews | Active since Dec 2023
Worst experience ever!!!. No sense of urgency on my refund after learning that the supplier is at fault.
My refund is being stalled. No communication. Im chasing the call centre and head office for feedback. The only one way to get a resolution is through the Consumer Goods and Services Ombuds.
1 reviews | Active since Jul 2025
Problem solved in less than an hour
I was buying online and experienced a problem when checking out , I quickly informed Ok furniture through their online , the next morning they got back to me. I had another problem and the nice and friendly lady promised that my problem will be sorted before 3p.m . By 1:30 p.m my issue had been sorted and for that I'm grateful. When business is responsive and helpful, customers are happy and will always tell others.
1 reviews | Active since Jul 2025
Problem solved in less than an hour
I was buying online and experienced a problem when checking out , I quickly informed Ok furniture through their online , the next morning they got back to me. I had another problem and the nice and friendly lady promised that my problem will be sorted before 3p.m . By 1:30 p.m my issue had been sorted and for that I'm grateful. When business is responsive and helpful, customers are happy and will always tell others.
1 reviews | Active since Jul 2025
Very bad customer service from Ok furniture
Oh it's so depressing, frustrating , I regret it. Just to get hold of them when a customer is having a problem is nerve wrecking . You'll wait on the phone until you drop the call. You write emails. Fill in the online form still they won't get back to you. Then you look at customer reviews you'll begin to understand why. I was shopping online when I encountered a problem and immediately reported the matter to Ok furniture they got back to me fine . I ended up using alternative ways to make a payment - eft immediate payment and as agreed with the caller I would send them a pop. I paid . Sent her a pop. Wrote emails. . Filled in the online form, nothing. Contacted them on Facebook and WhatsApp , but still. Ok furniture does not take customers seriously. I now think it is a blessing in disguise that they are ignoring me and I should not continue with this online purchase because most of their customers are not happy . And have to go online to complain.
1 reviews | Active since Jul 2025
Very bad customer service from Ok furniture
Oh it's so depressing, frustrating , I regret it. Just to get hold of them when a customer is having a problem is nerve wrecking . You'll wait on the phone until you drop the call. You write emails. Fill in the online form still they won't get back to you. Then you look at customer reviews you'll begin to understand why. I was shopping online when I encountered a problem and immediately reported the matter to Ok furniture they got back to me fine . I ended up using alternative ways to make a payment - eft immediate payment and as agreed with the caller I would send them a pop. I paid . Sent her a pop. Wrote emails. . Filled in the online form, nothing. Contacted them on Facebook and WhatsApp , but still. Ok furniture does not take customers seriously. I now think it is a blessing in disguise that they are ignoring me and I should not continue with this online purchase because most of their customers are not happy . And have to go online to complain.
1 reviews | Active since Jun 2018
Samsung washing machine nightmare
Bought a #SAMSUNG 19kg washing machine from OK FURNITURE online. Paid over R7000 and hardly a year, the unit keeps giving different error faults. This all started from 3 months after purchase. They had me pay to fix it. The unit is giving me endless issues and they refused to assist with repair or exchange. This is very ********* business practice.
1 reviews | Active since Jun 2018
Samsung washing machine nightmare
Bought a #SAMSUNG 19kg washing machine from OK FURNITURE online. Paid over R7000 and hardly a year, the unit keeps giving different error faults. This all started from 3 months after purchase. They had me pay to fix it. The unit is giving me endless issues and they refused to assist with repair or exchange. This is very ********* business practice.
1 reviews | Active since Apr 2013
Bad management at OK soshanguve
Today i was preapproved for an account at OK furniture and i called the local branch in Soshanguve to support the branch closest my residence. i went went there at 4:50 pm and from there 1st i was told i can use my passport as the proof of my identity and i went and spoke to the branch manager she refused but she then told the sales person to go ahead with my passport. i was applying for an account for TV and a TV stand and the sale person said that the manager said that the deal cannot be done without a valid tv licence and we called sabc and they gave me a 50 discount and i said to the sales person that submit the deal and if it gets approved i will settle my bill with SABC but the manager refused . I was buying a stand and tv but a stand doesnt require a tv licence so my deal wasn't submitted . i so dissapointed with the treatment i got from OK . the manger is rude and respect people. she took my passport to check it. imagine what can i do . with me i have the deposit money and the tv licence but she deposit. i know that in south afirca one need a valid tv to purchase a TV and i am willing to pay it upon my approval of the account but the rude boss refused.
1 reviews | Active since Apr 2013
Bad management at OK soshanguve
Today i was preapproved for an account at OK furniture and i called the local branch in Soshanguve to support the branch closest my residence. i went went there at 4:50 pm and from there 1st i was told i can use my passport as the proof of my identity and i went and spoke to the branch manager she refused but she then told the sales person to go ahead with my passport. i was applying for an account for TV and a TV stand and the sale person said that the manager said that the deal cannot be done without a valid tv licence and we called sabc and they gave me a 50 discount and i said to the sales person that submit the deal and if it gets approved i will settle my bill with SABC but the manager refused . I was buying a stand and tv but a stand doesnt require a tv licence so my deal wasn't submitted . i so dissapointed with the treatment i got from OK . the manger is rude and respect people. she took my passport to check it. imagine what can i do . with me i have the deposit money and the tv licence but she deposit. i know that in south afirca one need a valid tv to purchase a TV and i am willing to pay it upon my approval of the account but the rude boss refused.
1 reviews | Active since Sept 2026
8 days my phone not even collected for repair
I bought an iPhone 12 at Ok Furniture harrismith branch in July 28 2026 .after 3 weeks top speaker stopped working. No crack no damage. I took it back last week Tuesday 2 September for warranty fix ***. Today 9 September I went back and phone was still at the shop . Not even collected for repair 8 days wasted.No one called me. No lowland phone given . Now I have no phone to use. I am veer hurt and disappointed. *** is not helping. I want my phone fixed urgently within 48 hours. My cell : ***
1 reviews | Active since Sept 2026
8 days my phone not even collected for repair
I bought an iPhone 12 at Ok Furniture harrismith branch in July 28 2026 .after 3 weeks top speaker stopped working. No crack no damage. I took it back last week Tuesday 2 September for warranty fix ***. Today 9 September I went back and phone was still at the shop . Not even collected for repair 8 days wasted.No one called me. No lowland phone given . Now I have no phone to use. I am veer hurt and disappointed. *** is not helping. I want my phone fixed urgently within 48 hours. My cell : ***
1 reviews | Active since Oct 2022
Re-imbuse
OK furniture is refusing to re-imbuse me my hard earned money
1 reviews | Active since Oct 2022
Re-imbuse
OK furniture is refusing to re-imbuse me my hard earned money