Very bad customer service from Ok furniture

Oh it's so depressing, frustrating , I regret it. Just to get hold of them when a customer is having a problem is nerve wrecking . You'll wait on the phone until you drop the call. You write emails. Fill in the online form still they won't get back to you. Then you look at customer reviews you'll begin to understand why.

I was shopping online when I encountered a problem and immediately reported the matter to Ok furniture they got back to me fine . I ended up using alternative ways to make a payment - eft immediate payment and as agreed with the caller I would send them a pop. I paid . Sent her a pop. Wrote emails. . Filled in the online form, nothing. Contacted them on Facebook and WhatsApp , but still. Ok furniture does not take customers seriously. I now think it is a blessing in disguise that they are ignoring me and I should not continue with this online purchase because most of their customers are not happy . And have to go online to complain.