Scores reflect the Overall AI Score for each category
Based on recent customer reviews, NetFlorist presents a sharply divided picture. Customers consistently praise the ease of ordering, the breadth of the gift catalogue and the speed of successful same day deliveries. A recurring theme, however, is that time sensitive occasions collapse when logistics fail. Product Quality & Value (2.6) and Delivery, Fulfilment & Logistics (2.5) sit mid range, while Refunds, Returns & Consumer Rights (1.3) attracts the sharpest criticism.
Top Strengths:
- •Product Quality & Value: Product Quality & Value (2.6) is lifted by genuine enthusiasm for personalised gifts, hampers and gift wrapping, with many customers describing fresh, vibrant bouquets that matched the website photo. Live plants and bonsai draw particular praise for longevity.
TrustIndex
3.9
NPS Score
-33
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About NetFlorist
What do customers say about NetFlorist?
Based on recent customer reviews, NetFlorist presents a sharply divided picture. Customers consistently praise the ease of ordering, the breadth of the gift catalogue and the speed of successful same day deliveries. A recurring theme, however, is that time sensitive occasions collapse when logistics fail. Product Quality & Value (2.6) and Delivery, Fulfilment & Logistics (2.5) sit mid range, while Refunds, Returns & Consumer Rights (1.3) attracts the sharpest criticism.
What is NetFlorist's biggest strength?
NetFlorist's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Product Quality & Value (2.6) is lifted by genuine enthusiasm for personalised gifts, hampers and gift wrapping, with many customers describing fresh, vibrant bouquets that matched the website photo. Live plants and bonsai draw particular praise for longevity.
What are the most common complaints about NetFlorist?
The most common complaint about NetFlorist, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.3) is the weakest area. Customers describe handling fees deducted on undelivered orders, refunds promised in days that stretch to weeks, credits forced in place of card reversals, and a 48 hour window used to dismiss claims.
Is NetFlorist trustworthy?
NetFlorist has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 661 reviews in the last 12 months. Hellopeter has tracked NetFlorist across 10,236 total reviews. How is the TrustIndex calculated? →
Recent reviews (661)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2025
Extremely disappointing service from NetFlorist,definitely my last order!
I placed three orders with NetFlorist in the space of one month, and unfortunately, my experience with my final order has been absolutely appalling. I specifically requested that the gift be delivered before 15:00, as it was for a colleague who had recently lost her mother. The gift needed to reach her before she went home to a completely different province. This was a sensitive and time-critical delivery, and I made my requirements clear. At 14:45, just 15 minutes before my requested deadline, the order was not even out for delivery! What makes this experience even more disappointing is the complete lack of sympathy, empathy and willingness to offer a meaningful solution when I raised my concerns. Instead of showing compassion and understanding, the responses focused on hiding behind policies and repeatedly explaining that delivery at a specific time could not be guaranteed. I understand that policies exist, but customer service is about more than quoting policies – it is about how you treat people, especially when the circumstances are sensitive. This was not just an ordinary gift. It was a gesture of comfort and support for someone grieving the loss of her mother. The least I expected was for my concerns to be taken seriously and for someone to show a little humanity. After placing three orders in one month, I genuinely expected better service. Instead, I was left frustrated, disappointed and questioning whether customer satisfaction actually matters to NetFlorist. NetFlorist, you have lost a customer. I will definitely not be placing any more orders with you. A business that sells gifts meant to express love, care and sympathy should understand the importance of empathy and timely delivery. Sadly, my experience showed a serious lack of both.
1 reviews | Active since Jul 2025
Extremely disappointing service from NetFlorist,definitely my last order!
I placed three orders with NetFlorist in the space of one month, and unfortunately, my experience with my final order has been absolutely appalling. I specifically requested that the gift be delivered before 15:00, as it was for a colleague who had recently lost her mother. The gift needed to reach her before she went home to a completely different province. This was a sensitive and time-critical delivery, and I made my requirements clear. At 14:45, just 15 minutes before my requested deadline, the order was not even out for delivery! What makes this experience even more disappointing is the complete lack of sympathy, empathy and willingness to offer a meaningful solution when I raised my concerns. Instead of showing compassion and understanding, the responses focused on hiding behind policies and repeatedly explaining that delivery at a specific time could not be guaranteed. I understand that policies exist, but customer service is about more than quoting policies – it is about how you treat people, especially when the circumstances are sensitive. This was not just an ordinary gift. It was a gesture of comfort and support for someone grieving the loss of her mother. The least I expected was for my concerns to be taken seriously and for someone to show a little humanity. After placing three orders in one month, I genuinely expected better service. Instead, I was left frustrated, disappointed and questioning whether customer satisfaction actually matters to NetFlorist. NetFlorist, you have lost a customer. I will definitely not be placing any more orders with you. A business that sells gifts meant to express love, care and sympathy should understand the importance of empathy and timely delivery. Sadly, my experience showed a serious lack of both.
1 reviews | Active since Aug 2026
Order Not Processed, money dedudted - No Feedback Received
I placed an order, but an error occurred during payment. The order does not appear under my Order History, yet the money was deducted from my boss's bank account. I reported the issue and requested a refund directly to his bank account, clearly stating that a credit on my account would not be acceptable. To date, I have received no feedback. When I called to advise them the money was deducted but order does not reflect under order history, Thabelo asked whether I was sure the order did not reflect, despite me confirming that I had checked. This is extremely frustrating and unprofessional.
1 reviews | Active since Aug 2026
Order Not Processed, money dedudted - No Feedback Received
I placed an order, but an error occurred during payment. The order does not appear under my Order History, yet the money was deducted from my boss's bank account. I reported the issue and requested a refund directly to his bank account, clearly stating that a credit on my account would not be acceptable. To date, I have received no feedback. When I called to advise them the money was deducted but order does not reflect under order history, Thabelo asked whether I was sure the order did not reflect, despite me confirming that I had checked. This is extremely frustrating and unprofessional.
1 reviews | Active since Aug 2020
Terrible service from Netflorist
Terrible service from Netflorist Their system allows you to place orders online without verifying if they have drivers capacity to deliver orders. I was told that they cannot deliver on the day. Absoloutely terrible service from Netflorist!!!!
1 reviews | Active since Aug 2020
Terrible service from Netflorist
Terrible service from Netflorist Their system allows you to place orders online without verifying if they have drivers capacity to deliver orders. I was told that they cannot deliver on the day. Absoloutely terrible service from Netflorist!!!!
1 reviews | Active since Jun 2021
NETFLORIST RUINED MY DAY, FAILED TO DELIVER AND STILL CHARGED ME! ABSOLUTE DISGRACE!
NETFLORIST: ABSOLUTELY DISGRACEFUL SERVICE. AN UTTER JOKE OF A COMPANY! If there were an option to give NetFlorist MINUS FIVE STARS, I'd gladly use it. What an absolutely pathetic, *********** and infuriating experience! I placed an order for flowers at 10:00 AM, specifically for delivery TODAY. By 15:50, almost SIX HOURS later, the flowers STILL hadn't been delivered! And here's what these people apparently fail to comprehend: FLOWERS ARE TIME-SENSITIVE! People don't send flowers just for the hell of it. They send them for birthdays, anniversaries, special occasions, romantic gestures, or simply because THAT PARTICULAR MOMENT matters! THE TIMING IS PART OF THE GIFT, YOU IDIOTS! What ****** use is a beautiful bouquet arriving after the recipient has left the office? The surprise is ruined, the moment is gone, and the entire purpose of ordering the flowers has been defeated! I spoke to a consultant named Zinhle, who offered the usual rehearsed apologies and empty expressions of understanding, but demonstrated absolutely ZERO sense of urgency. I was then transferred to her manager, Sihle, and somehow the experience became even more ridiculous. Instead of taking ownership of the problem and making a genuine effort to resolve it, Sihle proceeded to lecture me about their precious SLA, proudly informing me that they technically have until 17:30 to deliver! ARE YOU ACTUALLY SERIOUS?! What corporate office in 2026 is realistically expecting its staff to hang around until 17:30 waiting for a bunch of flowers? Since COVID, we're lucky if people are still at their desks at 16:00! But apparently, as long as NetFlorist can hide behind some conveniently worded service agreement, they consider their job done. CUSTOMER SATISFACTION? IRRELEVANT. THE OCCASION? IRRELEVANT. THE CUSTOMER'S MONEY? VERY RELEVANT! And now for the absolute cherry on top of this spectacular display of incompetence. When I decided to cancel the order because they had completely defeated its purpose, I was informed that I would STILL be charged a 15% handling fee PLUS a delivery fee, amounting to approximately R150! LET THAT SINK IN. THE FLOWERS WERE NEVER DELIVERED. THE INTENDED RECIPIENT RECEIVED NOTHING. THE OCCASION WAS RUINED. AND NETFLORIST STILL WANTS TO KEEP MY MONEY! Apparently, merely sending flowers out for delivery, without actually delivering them, is enough to justify charging the customer. What an absolutely astonishing level of arrogance! Both Zinhle and Sihle maintained their professional-sounding customer-service scripts, but neither demonstrated the slightest meaningful urgency to salvage the situation. Being politely dismissive doesn't make you helpful. It just makes your indifference more infuriating. NETFLORIST, YOU ARE NOT SIMPLY SELLING FLOWERS. YOU ARE SELLING A SERVICE BUILT AROUND EMOTIONS, OCCASIONS, SURPRISES AND TIMING. If you cannot grasp that fundamental concept, you have absolutely no business operating in this industry! I didn't pay you to eventually move a bunch of flowers from point A to point B whenever it suited your delivery schedule. I paid you to deliver a meaningful gesture at the appropriate time. YOU FAILED TO DELIVER THE FLOWERS, FAILED TO DELIVER THE SERVICE, FAILED TO RESOLVE THE PROBLEM, AND THEN HAD THE AUDACITY TO CHARGE ME FOR THE PRIVILEGE OF HAVING MY DAY RUINED! Six hours of waiting, two utterly unhelpful customer-service representatives, one ruined surprise, no flowers delivered, and R150 down the drain. What an absolute disgrace! AVOID NETFLORIST. IF THE OCCASION ACTUALLY MATTERS TO YOU, DO NOT TRUST THIS COMPANY WITH IT. ONE STAR — AND EVEN THAT IS ONE STAR TOO MANY!
1 reviews | Active since Jun 2021
NETFLORIST RUINED MY DAY, FAILED TO DELIVER AND STILL CHARGED ME! ABSOLUTE DISGRACE!
NETFLORIST: ABSOLUTELY DISGRACEFUL SERVICE. AN UTTER JOKE OF A COMPANY! If there were an option to give NetFlorist MINUS FIVE STARS, I'd gladly use it. What an absolutely pathetic, *********** and infuriating experience! I placed an order for flowers at 10:00 AM, specifically for delivery TODAY. By 15:50, almost SIX HOURS later, the flowers STILL hadn't been delivered! And here's what these people apparently fail to comprehend: FLOWERS ARE TIME-SENSITIVE! People don't send flowers just for the hell of it. They send them for birthdays, anniversaries, special occasions, romantic gestures, or simply because THAT PARTICULAR MOMENT matters! THE TIMING IS PART OF THE GIFT, YOU IDIOTS! What ****** use is a beautiful bouquet arriving after the recipient has left the office? The surprise is ruined, the moment is gone, and the entire purpose of ordering the flowers has been defeated! I spoke to a consultant named Zinhle, who offered the usual rehearsed apologies and empty expressions of understanding, but demonstrated absolutely ZERO sense of urgency. I was then transferred to her manager, Sihle, and somehow the experience became even more ridiculous. Instead of taking ownership of the problem and making a genuine effort to resolve it, Sihle proceeded to lecture me about their precious SLA, proudly informing me that they technically have until 17:30 to deliver! ARE YOU ACTUALLY SERIOUS?! What corporate office in 2026 is realistically expecting its staff to hang around until 17:30 waiting for a bunch of flowers? Since COVID, we're lucky if people are still at their desks at 16:00! But apparently, as long as NetFlorist can hide behind some conveniently worded service agreement, they consider their job done. CUSTOMER SATISFACTION? IRRELEVANT. THE OCCASION? IRRELEVANT. THE CUSTOMER'S MONEY? VERY RELEVANT! And now for the absolute cherry on top of this spectacular display of incompetence. When I decided to cancel the order because they had completely defeated its purpose, I was informed that I would STILL be charged a 15% handling fee PLUS a delivery fee, amounting to approximately R150! LET THAT SINK IN. THE FLOWERS WERE NEVER DELIVERED. THE INTENDED RECIPIENT RECEIVED NOTHING. THE OCCASION WAS RUINED. AND NETFLORIST STILL WANTS TO KEEP MY MONEY! Apparently, merely sending flowers out for delivery, without actually delivering them, is enough to justify charging the customer. What an absolutely astonishing level of arrogance! Both Zinhle and Sihle maintained their professional-sounding customer-service scripts, but neither demonstrated the slightest meaningful urgency to salvage the situation. Being politely dismissive doesn't make you helpful. It just makes your indifference more infuriating. NETFLORIST, YOU ARE NOT SIMPLY SELLING FLOWERS. YOU ARE SELLING A SERVICE BUILT AROUND EMOTIONS, OCCASIONS, SURPRISES AND TIMING. If you cannot grasp that fundamental concept, you have absolutely no business operating in this industry! I didn't pay you to eventually move a bunch of flowers from point A to point B whenever it suited your delivery schedule. I paid you to deliver a meaningful gesture at the appropriate time. YOU FAILED TO DELIVER THE FLOWERS, FAILED TO DELIVER THE SERVICE, FAILED TO RESOLVE THE PROBLEM, AND THEN HAD THE AUDACITY TO CHARGE ME FOR THE PRIVILEGE OF HAVING MY DAY RUINED! Six hours of waiting, two utterly unhelpful customer-service representatives, one ruined surprise, no flowers delivered, and R150 down the drain. What an absolute disgrace! AVOID NETFLORIST. IF THE OCCASION ACTUALLY MATTERS TO YOU, DO NOT TRUST THIS COMPANY WITH IT. ONE STAR — AND EVEN THAT IS ONE STAR TOO MANY!
1 reviews | Active since Jan 2019
The worsf ever
Useless. Did not deliber my package as ordered. They split my package and even failed to deliver on the day I asked for and that for a family member that is in hospital
1 reviews | Active since Jan 2019
The worsf ever
Useless. Did not deliber my package as ordered. They split my package and even failed to deliver on the day I asked for and that for a family member that is in hospital
1 reviews | Active since Sept 2024
THE WORST DELIVERY SERVICE EVER
I have had the worst experience ever. I regret ever using Netflorist as my place to get a gift for my boss for Boss's Day. First things first, their website spews nothing but lies. They advised that for personalised orders, they need to be ordered my 12pm. I placed an order for my order a day prior and it was before the advertised time slot. During that whole exprience, I called the call centre to get assistance to no avail. I waited for a few hours and attempted to contact them again, but still, they feedback that was provided was beyond shocking. I was told that "Sorry but you will have to wait, we deliver between 7 to 17pm." How can that be a normal thing for agents to just inform their clients. I work in a delivery industry as well, we do have normal standard deliveries but our clients are able to track how far the driver is. I am hurt because this day was supposed to be a special one for my boss but thanks to Netflorist, they chose themselves than I as a client. I WILL NEVER EVER IN MY LIFE RECOMMEND THE SERVICES THAT ARE SO APPAULING AND DISGUSTING. Please be advised that I still have not received my gift, mind you I am at work and need to leave. I HATE INCOMPETENCE IN ALL ASPECTS ESPECIALLY WHERE MY MONEY IS INVOLVED.
1 reviews | Active since Sept 2024
THE WORST DELIVERY SERVICE EVER
I have had the worst experience ever. I regret ever using Netflorist as my place to get a gift for my boss for Boss's Day. First things first, their website spews nothing but lies. They advised that for personalised orders, they need to be ordered my 12pm. I placed an order for my order a day prior and it was before the advertised time slot. During that whole exprience, I called the call centre to get assistance to no avail. I waited for a few hours and attempted to contact them again, but still, they feedback that was provided was beyond shocking. I was told that "Sorry but you will have to wait, we deliver between 7 to 17pm." How can that be a normal thing for agents to just inform their clients. I work in a delivery industry as well, we do have normal standard deliveries but our clients are able to track how far the driver is. I am hurt because this day was supposed to be a special one for my boss but thanks to Netflorist, they chose themselves than I as a client. I WILL NEVER EVER IN MY LIFE RECOMMEND THE SERVICES THAT ARE SO APPAULING AND DISGUSTING. Please be advised that I still have not received my gift, mind you I am at work and need to leave. I HATE INCOMPETENCE IN ALL ASPECTS ESPECIALLY WHERE MY MONEY IS INVOLVED.
1 reviews | Active since Feb 2011
Conditions of parcels received is shocking!!!!!
I had the worst experience with Net florist and a gift I ordered for bosses day. I ordered two parcels of which the 1 box delivered had fingerprints all over the box, water marks and the box untied as if it was delivered incorrectly earlier that day (assuming based on how the box was received. I complained and was promised today that I will receive a swop out. The courier arrives and the box he wanted to give me now has hand marks on it, its completely full of hand and finger marks on it and black scuff marks. I cant believe that this is the swop out they want to do with me. I am shocked as I have never experienced this with Net florist before but had to post here as they literally ruined my order 2 times and this is a gift that is for Friday. I don't know if I want to start crying now. Paid just under R1000 for something I have to now possibly look for another box or another gift. All they respond now is to give me a R150 voucher...nothing about even sending a CLEAN box. R150 for something I paid almost R1000 for and leaving me to be happy about that request. Who in their right mind will be happy? I WILL NEVER IN MY LIFE ORDER FROM THEM AGAIN OR SUGGEST THEM FOR THIS.
1 reviews | Active since Feb 2011
Conditions of parcels received is shocking!!!!!
I had the worst experience with Net florist and a gift I ordered for bosses day. I ordered two parcels of which the 1 box delivered had fingerprints all over the box, water marks and the box untied as if it was delivered incorrectly earlier that day (assuming based on how the box was received. I complained and was promised today that I will receive a swop out. The courier arrives and the box he wanted to give me now has hand marks on it, its completely full of hand and finger marks on it and black scuff marks. I cant believe that this is the swop out they want to do with me. I am shocked as I have never experienced this with Net florist before but had to post here as they literally ruined my order 2 times and this is a gift that is for Friday. I don't know if I want to start crying now. Paid just under R1000 for something I have to now possibly look for another box or another gift. All they respond now is to give me a R150 voucher...nothing about even sending a CLEAN box. R150 for something I paid almost R1000 for and leaving me to be happy about that request. Who in their right mind will be happy? I WILL NEVER IN MY LIFE ORDER FROM THEM AGAIN OR SUGGEST THEM FOR THIS.
1 reviews | Active since Nov 2019
Never disappoints
Netflorist you never disappoint, your gifts are always so beautifully packaged and everything is always so perfect, flowers, plants and chocolates always fresh, so happy I found Netflorist, my favourite place to shop for family and friends
1 reviews | Active since Nov 2019
Never disappoints
Netflorist you never disappoint, your gifts are always so beautifully packaged and everything is always so perfect, flowers, plants and chocolates always fresh, so happy I found Netflorist, my favourite place to shop for family and friends