Extremely disappointing service from NetFlorist,definitely my last order!

I placed three orders with NetFlorist in the space of one month, and unfortunately, my experience with my final order has been absolutely appalling.

I specifically requested that the gift be delivered before 15:00, as it was for a colleague who had recently lost her mother. The gift needed to reach her before she went home to a completely different province. This was a sensitive and time-critical delivery, and I made my requirements clear.

At 14:45, just 15 minutes before my requested deadline, the order was not even out for delivery! What makes this experience even more disappointing is the complete lack of sympathy, empathy and willingness to offer a meaningful solution when I raised my concerns.

Instead of showing compassion and understanding, the responses focused on hiding behind policies and repeatedly explaining that delivery at a specific time could not be guaranteed. I understand that policies exist, but customer service is about more than quoting policies – it is about how you treat people, especially when the circumstances are sensitive.

This was not just an ordinary gift. It was a gesture of comfort and support for someone grieving the loss of her mother. The least I expected was for my concerns to be taken seriously and for someone to show a little humanity.

After placing three orders in one month, I genuinely expected better service. Instead, I was left frustrated, disappointed and questioning whether customer satisfaction actually matters to NetFlorist.

NetFlorist, you have lost a customer. I will definitely not be placing any more orders with you. A business that sells gifts meant to express love, care and sympathy should understand the importance of empathy and timely delivery. Sadly, my experience showed a serious lack of both.