THE WORST DELIVERY SERVICE EVER

I have had the worst experience ever. I regret ever using Netflorist as my place to get a gift for my boss for Boss's Day. First things first, their website spews nothing but lies. They advised that for personalised orders, they need to be ordered my 12pm. I placed an order for my order a day prior and it was before the advertised time slot. During that whole exprience, I called the call centre to get assistance to no avail. I waited for a few hours and attempted to contact them again, but still, they feedback that was provided was beyond shocking. I was told that "Sorry but you will have to wait, we deliver between 7 to 17pm." How can that be a normal thing for agents to just inform their clients. I work in a delivery industry as well, we do have normal standard deliveries but our clients are able to track how far the driver is. I am hurt because this day was supposed to be a special one for my boss but thanks to Netflorist, they chose themselves than I as a client. I WILL NEVER EVER IN MY LIFE RECOMMEND THE SERVICES THAT ARE SO APPAULING AND DISGUSTING. Please be advised that I still have not received my gift, mind you I am at work and need to leave. I HATE INCOMPETENCE IN ALL ASPECTS ESPECIALLY WHERE MY MONEY IS INVOLVED.