Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MRPMobile is described overwhelmingly negatively across every service theme. Customers consistently report SIM contracts activated at account opening without clear consent, debit orders that continue long after cancellation requests, insurance claims that stall for weeks, and queries that disappear into escalation with no feedback. Isolated praise exists for individual store staff, but the recurring theme is unresolved billing and cancellation disputes.
Top Strengths:
- •Customer Service & Support Quality: A handful of customers single out named in-store staff such as Nozi and Earthy at N1 City and the Bothaville area manager for genuinely resolving problems, and some repair bookings are handled professionally, but these remain exceptions.
Replied to 94% of negative reviews
Reply time on negative reviews: 26h 58m
TrustIndex
2.8
Ranking
#5
in Mobile Networks
Reply Time
25h 20m
NPS Score
-74
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 26h 58m
Nov '25 - Oct '26
Frequently Asked Questions About MRPMobile
What do customers say about MRPMobile?
Based on recent customer reviews, MRPMobile is described overwhelmingly negatively across every service theme. Customers consistently report SIM contracts activated at account opening without clear consent, debit orders that continue long after cancellation requests, insurance claims that stall for weeks, and queries that disappear into escalation with no feedback. Isolated praise exists for individual store staff, but the recurring theme is unresolved billing and cancellation disputes.
What is MRPMobile's biggest strength?
MRPMobile's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. A handful of customers single out named in-store staff such as Nozi and Earthy at N1 City and the Bothaville area manager for genuinely resolving problems, and some repair bookings are handled professionally, but these remain exceptions.
What are the most common complaints about MRPMobile?
The most common complaint about MRPMobile, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. Customers describe SIM swaps quoted at fourteen days or longer, port reversals leaving numbers trapped, numbers ported to MRPMobile without consent, and data SIMs billed monthly yet never delivered or provisioned at all.
How does MRPMobile compare to other Mobile Networks companies?
MRPMobile scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Mobile Networks, compared to the Mobile Networks industry average of 1.9. Their strongest theme is Customer Service (1.2); their weakest is Billing & Contracts (0.7). The top AI-rated Mobile Networks business on Hellopeter is SCG South Africa (4.4). How is the AI Score calculated? →
Is MRPMobile trustworthy?
MRPMobile has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 26 hours 58 min. Hellopeter has tracked MRPMobile across 1,756 total reviews. How is the TrustIndex calculated? →
Recent reviews (59)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Still waiting for my phone
I sent my phone to Mr Price Mobile for repairs and was getting SMS updates which was good. On the 22nd September they said my phone was booked in and on the 29th I got another message saying it was sent back. Now it's already the 5th October and nobody has called me to collect it. It's been more than 10 days already. I'm glad they kept me updated at first but now I don't even know where my phone is. Can someone please tell me when I will get my phone back?
1 reviews | Active since Oct 2026
Still waiting for my phone
I sent my phone to Mr Price Mobile for repairs and was getting SMS updates which was good. On the 22nd September they said my phone was booked in and on the 29th I got another message saying it was sent back. Now it's already the 5th October and nobody has called me to collect it. It's been more than 10 days already. I'm glad they kept me updated at first but now I don't even know where my phone is. Can someone please tell me when I will get my phone back?
1 reviews | Active since Jun 2021
Mr Price Mobile cellphone has not been returned
So I finally submitted my phone for repairs I am receiving massages update me of all the action taking place. I have waited for more than 10 ten days for the whole process of the phone on which is a good thing. I received a massage on the 22 September it was been booked then that the phone has been dispatched back on the on the 29 September and today is the 5th of October and I have not received a call to collect my phone. Where is my phone it's taking time.
1 reviews | Active since Jun 2021
Mr Price Mobile cellphone has not been returned
So I finally submitted my phone for repairs I am receiving massages update me of all the action taking place. I have waited for more than 10 ten days for the whole process of the phone on which is a good thing. I received a massage on the 22 September it was been booked then that the phone has been dispatched back on the on the 29 September and today is the 5th of October and I have not received a call to collect my phone. Where is my phone it's taking time.
1 reviews | Active since Feb 2024
Horrible service and bad customer service
Mr Price mobile converted my prepaid sim without my consent. The consultant said they are going to load airtime on my number because I purchased a phone. Mr Price is falling to solve this matter i call everyday for cancellation but they are failing. It's exam season n i cant buy data on my sim card. Sim card that isn't from Mr price. Sim card that I have been using for more than 15 years is been ruined by one sales person that sells one big fat lie
1 reviews | Active since Feb 2024
Horrible service and bad customer service
Mr Price mobile converted my prepaid sim without my consent. The consultant said they are going to load airtime on my number because I purchased a phone. Mr Price is falling to solve this matter i call everyday for cancellation but they are failing. It's exam season n i cant buy data on my sim card. Sim card that isn't from Mr price. Sim card that I have been using for more than 15 years is been ruined by one sales person that sells one big fat lie
1 reviews | Active since Apr 2025
****med by Mrp cellular workshop- Payjoy
Pay joy consultant at Mrp cellular workshop branch prioritizes sales and doesn't explain that when you take a phone with payjoy they double the cash amount. I bought a R5000 phone and I had half the amount of the cash price of the phone I bought and had I known and been advised of the ridiculous interest I would've just bought another phone cash. Payjoy should do better because what the hell have you seen 100% interest of cash value and your agents don't tell us upfront. Even on their contract they don't say anything about having to pay total cash price x2. *******s please be ware
1 reviews | Active since Apr 2025
****med by Mrp cellular workshop- Payjoy
Pay joy consultant at Mrp cellular workshop branch prioritizes sales and doesn't explain that when you take a phone with payjoy they double the cash amount. I bought a R5000 phone and I had half the amount of the cash price of the phone I bought and had I known and been advised of the ridiculous interest I would've just bought another phone cash. Payjoy should do better because what the hell have you seen 100% interest of cash value and your agents don't tell us upfront. Even on their contract they don't say anything about having to pay total cash price x2. *******s please be ware
1 reviews | Active since Jun 2021
Defective Cellphone
I purchased a cellphone on 13 August. Within a few days, the phone developed a serious fault and displayed a black screen, making it unusable. I returned the device to the store on 17 August, only four days after purchase. - I requested to exchange the defective phone and upgrade to another device, with me paying any price difference. I was informed that an exchange-and-upgrade was not possible. -A staff member later stated that an exchange would have been possible if I had returned the phone within seven days. I clarified that I had in fact returned it within four days, and the staff member acknowledged this and said she would discuss it with management. I have since received conflicting information and would like clarity on: Why I am being denied the option to upgrade by paying the difference. Why I was told I did not return the device within seven days when I did. Why I cannot exchange a defective device that failed shortly after purchase. Which policy or condition prevents an exchange and upgrade in these circumstances. Under the Consumer Protection Act (CPA): Section 55 gives consumers the right to goods that are of good quality, free from defects, and fit for their intended purpose. Section 56(2) provides that if goods become defective within six months, the consumer may choose a repair, replacement, or refund. Given that the phone became defective shortly after purchase and was returned promptly, I am requesting a fair resolution, including the option to exchange the device and upgrade to another handset by paying any applicable difference. Kind regards, Lesego Mohlolo
1 reviews | Active since Jun 2021
Defective Cellphone
I purchased a cellphone on 13 August. Within a few days, the phone developed a serious fault and displayed a black screen, making it unusable. I returned the device to the store on 17 August, only four days after purchase. - I requested to exchange the defective phone and upgrade to another device, with me paying any price difference. I was informed that an exchange-and-upgrade was not possible. -A staff member later stated that an exchange would have been possible if I had returned the phone within seven days. I clarified that I had in fact returned it within four days, and the staff member acknowledged this and said she would discuss it with management. I have since received conflicting information and would like clarity on: Why I am being denied the option to upgrade by paying the difference. Why I was told I did not return the device within seven days when I did. Why I cannot exchange a defective device that failed shortly after purchase. Which policy or condition prevents an exchange and upgrade in these circumstances. Under the Consumer Protection Act (CPA): Section 55 gives consumers the right to goods that are of good quality, free from defects, and fit for their intended purpose. Section 56(2) provides that if goods become defective within six months, the consumer may choose a repair, replacement, or refund. Given that the phone became defective shortly after purchase and was returned promptly, I am requesting a fair resolution, including the option to exchange the device and upgrade to another handset by paying any applicable difference. Kind regards, Lesego Mohlolo
1 reviews | Active since Jun 2021
Cell phone repairs
Not bad when you buy but when you return a phone that is when the problem starts. I bought a cell phone this month and then it starts giving problems they are willing to repair it. I have been telling them that I work on my phone the hardships of not having a cellphone will start to affect my business. They are not willing to consider what I am saying I need my phone. They have many policies that are not helpful to some one who uses the phone for business. They should consider my hardships which they don't care about they should consider amending the rules or check the phone they sell to us and make sure that they are not faulty. We work with our phones
1 reviews | Active since Jun 2021
Cell phone repairs
Not bad when you buy but when you return a phone that is when the problem starts. I bought a cell phone this month and then it starts giving problems they are willing to repair it. I have been telling them that I work on my phone the hardships of not having a cellphone will start to affect my business. They are not willing to consider what I am saying I need my phone. They have many policies that are not helpful to some one who uses the phone for business. They should consider my hardships which they don't care about they should consider amending the rules or check the phone they sell to us and make sure that they are not faulty. We work with our phones
1 reviews | Active since Aug 2011
Unreasonable Claim Process – Monitor Administrators / MRP Insurance
I received a call today from Camille at Monitor Administrators, requesting “outstanding documents” for my insurance claim. When I asked what documents were missing, she mentioned a second affidavit, a selfie holding my ID card, and proof of residence. This is unacceptable. I have already been to the police station three times because of *********** staff across MRP Insurance and Monitor Administrators (Nkhlunda – 29 June, Bonita – 31 July, Nas – 31 July, Zimasa/Charlene – 7 & 10 August). Why must I provide a second affidavit for one device with two IMEIs, when no one informed me about the SIM card usage issue? Furthermore, I was never told about needing a selfie or proof of residence. At the store, I submitted my ID, account number, case number, ITC number, proof of payment, cellphone box, and all required copies. My address is already on my account, on the affidavit, and linked to my ID. The store would not have accepted my ID if it wasn’t valid. This process is unnecessarily difficult and misleading. Customers are given incomplete information upfront, yet are expected to jump through endless hoops when making a claim. You are quick to sell insurance, but when it comes to honoring claims, you create barriers.
1 reviews | Active since Aug 2011
Unreasonable Claim Process – Monitor Administrators / MRP Insurance
I received a call today from Camille at Monitor Administrators, requesting “outstanding documents” for my insurance claim. When I asked what documents were missing, she mentioned a second affidavit, a selfie holding my ID card, and proof of residence. This is unacceptable. I have already been to the police station three times because of *********** staff across MRP Insurance and Monitor Administrators (Nkhlunda – 29 June, Bonita – 31 July, Nas – 31 July, Zimasa/Charlene – 7 & 10 August). Why must I provide a second affidavit for one device with two IMEIs, when no one informed me about the SIM card usage issue? Furthermore, I was never told about needing a selfie or proof of residence. At the store, I submitted my ID, account number, case number, ITC number, proof of payment, cellphone box, and all required copies. My address is already on my account, on the affidavit, and linked to my ID. The store would not have accepted my ID if it wasn’t valid. This process is unnecessarily difficult and misleading. Customers are given incomplete information upfront, yet are expected to jump through endless hoops when making a claim. You are quick to sell insurance, but when it comes to honoring claims, you create barriers.