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LM
Lesego M

1 reviews | Active since Jun 2021

30 Aug 2026, 12:05

Cell phone repairs

Not bad when you buy but when you return a phone that is when the problem starts. I bought a cell phone this month and then it starts giving problems they are willing to repair it. I have been telling them that I work on my phone the hardships of not having a cellphone will start to affect my business. They are not willing to consider what I am saying I need my phone. They have many policies that are not helpful to some one who uses the phone for business. They should consider my hardships which they don't care about they should consider amending the rules or check the phone they sell to us and make sure that they are not faulty. We work with our phones

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Replies (3)
MRPMobile
MRPMobile's reply31 Aug 2026, 10:31
Official
Hi Lesego Mohlolo,

I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to apologize for the inconveniences and frustration caused and assure you that we are investigating this matter.
You will receive personal feedback shortly.

Warm Regards
Mr Price Mobile
LM
Lesego M's update02 Sept 2026, 09:50
Reviewer Update
Mr Price Cellular I want to know why is it that when I buy a cellphone from one of your shop by account and your cellphones act up I take it back and ask for an upgrade or exchange to a functioning call phones you say no. This rules of your must be reviewed because I bought a cell it doesn't satisfy me I have a right to take it back and upgrade or exchange to a functioning one. I don't want your offers of we take it for repairs and etc etc in the meantime I have no phone to work with. I am trying to make a living I need a working phone. I came to your store trusting you and now I am the most disappointed customer with how you handle things I wish I had not bought a cell phone from you Mr Price Cellular a new phone acting up and you guys want to tell me stories this is unprofessional. My business is simple I bought a phone it is acting up I take it back I want to upgrade to a better brand take the phone and let me upgrade that is all
MRPMobile
MRPMobile's reply02 Sept 2026, 10:40
Official
Hi Lesego Mohlolo,

I trust you are well.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. 
Our customer care team member will be in touch with you shortly.

Warm Regards
Mr Price Mobile