Unreasonable Claim Process – Monitor Administrators / MRP Insurance

I received a call today from Camille at Monitor Administrators, requesting “outstanding documents” for my insurance claim. When I asked what documents were missing, she mentioned a second affidavit, a selfie holding my ID card, and proof of residence. This is unacceptable. I have already been to the police station three times because of *********** staff across MRP Insurance and Monitor Administrators (Nkhlunda – 29 June, Bonita – 31 July, Nas – 31 July, Zimasa/Charlene – 7 & 10 August). Why must I provide a second affidavit for one device with two IMEIs, when no one informed me about the SIM card usage issue? Furthermore, I was never told about needing a selfie or proof of residence. At the store, I submitted my ID, account number, case number, ITC number, proof of payment, cellphone box, and all required copies. My address is already on my account, on the affidavit, and linked to my ID. The store would not have accepted my ID if it wasn’t valid. This process is unnecessarily difficult and misleading. Customers are given incomplete information upfront, yet are expected to jump through endless hoops when making a claim. You are quick to sell insurance, but when it comes to honoring claims, you create barriers.