Mr Price Mobile cellphone has not been returned

So I finally submitted my phone for repairs I am receiving massages update me of all the action taking place. I have waited for more than 10 ten days for the whole process of the phone on which is a good thing. I received a massage on the 22 September it was been booked then that the phone has been dispatched back on the on the 29 September and today is the 5th of October and I have not received a call to collect my phone. Where is my phone it's taking time.