NB
Nyakallo B

1 reviews | Active since Feb 2024

24 Sept 2026, 16:08

Horrible service and bad customer service

Mr Price mobile converted my prepaid sim without my consent. The consultant said they are going to load airtime on my number because I purchased a phone. Mr Price is falling to solve this matter i call everyday for cancellation but they are failing. It's exam season n i cant buy data on my sim card. Sim card that isn't from Mr price. Sim card that I have been using for more than 15 years is been ruined by one sales person that sells one big fat lie

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Replies (1)
MRPMobile
MRPMobile's reply25 Sept 2026, 10:32
Official

Hi Nyakallo R,

I trust you are well.

Thank you for taking the time to bring this matter to our attention. We would like to apologize for the inconveniences and frustration caused and assure you that we are investigating this matter. You will receive personal feedback shortly.

Warm Regards

Mr Price Mobile