Still waiting for my phone

I sent my phone to Mr Price Mobile for repairs and was getting SMS updates which was good. On the 22nd September they said my phone was booked in and on the 29th I got another message saying it was sent back. Now it's already the 5th October and nobody has called me to collect it. It's been more than 10 days already. I'm glad they kept me updated at first but now I don't even know where my phone is. Can someone please tell me when I will get my phone back?