Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Modern Auto Parts is widely praised for fast nationwide courier delivery, accurate part matching and knowledgeable staff, with Zander, Jody and Danie named repeatedly for going the extra mile. Shoppers appreciate the detailed online catalogue, WhatsApp assistance, fair pricing and hassle free refunds when the wrong item is ordered. A smaller group reports the opposite experience, describing unanswered calls, dropped follow ups, missing quotations, stock delays and a confusing returns process routed through admin. Recovery efforts, when management engages, generally restore customer trust.
Replied to 80% of negative reviews
Reply time on negative reviews: 18h 4m
TrustIndex
6.5
Reply Time
371h 53m
NPS Score
88
Recommended: Very Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 18h 4m
Nov '25 - Oct '26
Frequently Asked Questions About Modern Auto Parts
What do customers say about Modern Auto Parts?
Based on recent customer reviews, Modern Auto Parts is widely praised for fast nationwide courier delivery, accurate part matching and knowledgeable staff, with Zander, Jody and Danie named repeatedly for going the extra mile. Shoppers appreciate the detailed online catalogue, WhatsApp assistance, fair pricing and hassle free refunds when the wrong item is ordered. A smaller group reports the opposite experience, describing unanswered calls, dropped follow ups, missing quotations, stock delays and a confusing returns process routed through admin. Recovery efforts, when management engages, generally restore customer trust.
Is Modern Auto Parts trustworthy?
Modern Auto Parts has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 50 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 18 hours 4 min. Hellopeter has tracked Modern Auto Parts across 116 total reviews. How is the TrustIndex calculated? →
Recent reviews (50)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Great overall experience, with a good selection of parts and a straightforward process
Great overall experience, with a good selection of parts and a straightforward process. I would happily consider using this company again.
1 reviews | Active since Oct 2026
Great overall experience, with a good selection of parts and a straightforward process
Great overall experience, with a good selection of parts and a straightforward process. I would happily consider using this company again.
1 reviews | Active since Oct 2026
From very poor to excellent service
I've ordered a part online but it was incorrect, i spoke to someone who wasn't very helpful BUT after almost giving up I was put through to Jody and wow what GREAT service I recieved and the right part was send. He told me that thanks to me they discovered that it was a factory fault, wrong parts in the box. Jody great service thank you very much for the assistance. Will deal with you again in the future.
1 reviews | Active since Oct 2026
From very poor to excellent service
I've ordered a part online but it was incorrect, i spoke to someone who wasn't very helpful BUT after almost giving up I was put through to Jody and wow what GREAT service I recieved and the right part was send. He told me that thanks to me they discovered that it was a factory fault, wrong parts in the box. Jody great service thank you very much for the assistance. Will deal with you again in the future.
1 reviews | Active since Jul 2026
False advertising
They do false advertising because you buy from them online then the next thing is they sent you a mail giving them 3 days to back up on orders which they dont have stock and when you mail them asking where your stuff is then they dont reply POOR
1 reviews | Active since Jul 2026
False advertising
They do false advertising because you buy from them online then the next thing is they sent you a mail giving them 3 days to back up on orders which they dont have stock and when you mail them asking where your stuff is then they dont reply POOR
1 reviews | Active since Apr 2024
⭐⭐⭐⭐⭐ Excellent Service
⭐⭐⭐⭐⭐ Excellent Service!I highly recommend Modern Auto Parts. Their communication was excellent throughout the entire process, and the shipping was very fast. I am extremely satisfied with my order and will definitely buy from them again!
1 reviews | Active since Apr 2024
⭐⭐⭐⭐⭐ Excellent Service
⭐⭐⭐⭐⭐ Excellent Service!I highly recommend Modern Auto Parts. Their communication was excellent throughout the entire process, and the shipping was very fast. I am extremely satisfied with my order and will definitely buy from them again!
1 reviews | Active since Feb 2021
Complain
Extremely disappointing customer service from Modern Auto Parts I am extremely disappointed and frustrated with the service I received from Modern Auto Parts. On Monday, 24 August 2026, I contacted Modern Auto Parts to request a quotation for a clutch kit. I was promised that the quotation would be sent to me, but nobody followed up and I received nothing. Today, 27 August 2026, I called again to follow up. Instead of receiving assistance, I was placed on hold and the employee simply disconnected my call without any explanation. This is completely unacceptable customer service. If a customer is promised a quotation, the least one expects is for the business to honour that commitment or at least communicate if there is a delay. Disconnecting a customer's call when they are trying to follow up is disrespectful and unprofessional. I am now questioning whether Modern Auto Parts values its customers or takes customer service seriously. I am raising this complaint publicly because I would like management to investigate what happened, address the conduct of the employee involved, and explain why my quotation was never sent despite the promise made on 24 August. **Modern Auto Parts, I expect a response from management and not another run-around.**
1 reviews | Active since Feb 2021
Complain
Extremely disappointing customer service from Modern Auto Parts I am extremely disappointed and frustrated with the service I received from Modern Auto Parts. On Monday, 24 August 2026, I contacted Modern Auto Parts to request a quotation for a clutch kit. I was promised that the quotation would be sent to me, but nobody followed up and I received nothing. Today, 27 August 2026, I called again to follow up. Instead of receiving assistance, I was placed on hold and the employee simply disconnected my call without any explanation. This is completely unacceptable customer service. If a customer is promised a quotation, the least one expects is for the business to honour that commitment or at least communicate if there is a delay. Disconnecting a customer's call when they are trying to follow up is disrespectful and unprofessional. I am now questioning whether Modern Auto Parts values its customers or takes customer service seriously. I am raising this complaint publicly because I would like management to investigate what happened, address the conduct of the employee involved, and explain why my quotation was never sent despite the promise made on 24 August. **Modern Auto Parts, I expect a response from management and not another run-around.**