Complain

Extremely disappointing customer service from Modern Auto Parts

I am extremely disappointed and frustrated with the service I received from Modern Auto Parts.

On Monday, 24 August 2026, I contacted Modern Auto Parts to request a quotation for a clutch kit. I was promised that the quotation would be sent to me, but nobody followed up and I received nothing.

Today, 27 August 2026, I called again to follow up. Instead of receiving assistance, I was placed on hold and the employee simply disconnected my call without any explanation.

This is completely unacceptable customer service. If a customer is promised a quotation, the least one expects is for the business to honour that commitment or at least communicate if there is a delay. Disconnecting a customer's call when they are trying to follow up is disrespectful and unprofessional.

I am now questioning whether Modern Auto Parts values its customers or takes customer service seriously.

I am raising this complaint publicly because I would like management to investigate what happened, address the conduct of the employee involved, and explain why my quotation was never sent despite the promise made on 24 August.

**Modern Auto Parts, I expect a response from management and not another run-around.**