Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Igrow Wealth Investments presents a sharply divided customer experience. Prospective tenants consistently praise front-end consultants, particularly Luvuyo Maqaqa, for fast viewings and clear guidance, lifting Agent Professionalism & Service Quality (4.2) and Transaction Process & Efficiency (4.2). Existing tenants, landlords and investors describe a very different reality once deposits and maintenance are involved, with Trust, Transparency & Financial Handling (1.9) the weakest area.
Top Strengths:
- •Agent Professionalism & Service Quality: Luvuyo Maqaqa is named again and again for patience, clarity and going the extra mile, while bond specialists Sandy Fahrenfort and Candice Foster, plus consultants Tania Wade and Jade, are praised for dedication and genuine ownership of client queries.
Replied to 73% of negative reviews
Reply time on negative reviews: 129h
TrustIndex
6.1
Reply Time
129h
NPS Score
-80
Recommended: Unlikely
Replied to 73% of negative reviews
Reply time on negative reviews: 129h
Oct '25 - Sep '26
Frequently Asked Questions About Igrow Wealth Investments
What do customers say about Igrow Wealth Investments?
Based on recent customer reviews, Igrow Wealth Investments presents a sharply divided customer experience. Prospective tenants consistently praise front-end consultants, particularly Luvuyo Maqaqa, for fast viewings and clear guidance, lifting Agent Professionalism & Service Quality (4.2) and Transaction Process & Efficiency (4.2). Existing tenants, landlords and investors describe a very different reality once deposits and maintenance are involved, with Trust, Transparency & Financial Handling (1.9) the weakest area.
What is Igrow Wealth Investments's biggest strength?
Igrow Wealth Investments's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Luvuyo Maqaqa is named again and again for patience, clarity and going the extra mile, while bond specialists Sandy Fahrenfort and Candice Foster, plus consultants Tania Wade and Jade, are praised for dedication and genuine ownership of client queries.
What are the most common complaints about Igrow Wealth Investments?
The most common complaint about Igrow Wealth Investments, based on Hellopeter's AI analysis of recent customer reviews, is Rental & Property Management. A recurring theme is urgent maintenance left for months, including geysers at The Aura, sewage at Bergenzicht and damp and mould at Clearwater Village. Many tenants also report move-ins with no incoming inspection, cleaning, remotes or working utilities.
How does Igrow Wealth Investments compare to other Estate Agents companies?
Igrow Wealth Investments scores 3 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 2.9. Their strongest theme is Agent Quality (4.1); their weakest is Trust & Transparency (1.9). The top AI-rated Estate Agents business on Hellopeter is Eazi Real Estate (4.5). How is the AI Score calculated? →
Is Igrow Wealth Investments trustworthy?
Igrow Wealth Investments has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 498 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 129 hours. Hellopeter has tracked Igrow Wealth Investments across 4,186 total reviews. How is the TrustIndex calculated? →
Recent reviews (498)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2019
Outstanding property management, communication excellent, peace of mind
Outstanding property management by Palesa Kazzie at Igrow RentalsI want to share my wonderful experience with Igrow Rentals consultant, Palesa Kazzie. She has been exceptional in managing my property. Palesa always follows up diligently on any queries I raise and constantly reassures me that my investment is in good hands.My rental income is consistently paid on time, and on the rare occasion that there is a delay, the communication is excellent. Furthermore, we carried out two renovations this year, both of which were handled by true professionals and completed strictly on schedule.Thank you for the peace of mind and the top-tier service. Keep up the fantastic work, Palesa!
1 reviews | Active since Aug 2019
Outstanding property management, communication excellent, peace of mind
Outstanding property management by Palesa Kazzie at Igrow RentalsI want to share my wonderful experience with Igrow Rentals consultant, Palesa Kazzie. She has been exceptional in managing my property. Palesa always follows up diligently on any queries I raise and constantly reassures me that my investment is in good hands.My rental income is consistently paid on time, and on the rare occasion that there is a delay, the communication is excellent. Furthermore, we carried out two renovations this year, both of which were handled by true professionals and completed strictly on schedule.Thank you for the peace of mind and the top-tier service. Keep up the fantastic work, Palesa!
1 reviews | Active since Jul 2019
Dont fall for their property lies.
Do not buy a property from Igrow. I bought 2 properties from Igrow, 2 months ago. I struggled to get the first months rent from them. I had to beg them. It is the 18th of September today, I havent received September's rent. They assigned me to a property manager, who is completely clue less of what she is doing. I have escalated to her manager, still no reply. Do your homework first. There is a huge gap between what the sales team promises you, and what you actually receive. Even the numbers are a lie.
1 reviews | Active since Jul 2019
Dont fall for their property lies.
Do not buy a property from Igrow. I bought 2 properties from Igrow, 2 months ago. I struggled to get the first months rent from them. I had to beg them. It is the 18th of September today, I havent received September's rent. They assigned me to a property manager, who is completely clue less of what she is doing. I have escalated to her manager, still no reply. Do your homework first. There is a huge gap between what the sales team promises you, and what you actually receive. Even the numbers are a lie.
1 reviews | Active since Dec 2020
Renovations for an apartment that I bought
I bought an apartment from them of which when I went for viewing I told them I am not impressed with that apartment and I don’t want it and I was told not to worry they will fix it and now they are playing the hide and seek games since 1st of July 2026 till today Linda was the one who reassured that they will fix and now she is also not taking my calls on top of that that apartment had tenants in July and they told me the rent money for July will be transferred to me even today I haven’t received my money Igrow wealth investment are ****mers!!!!!😡😡😡😡😡😡😡😡😡😡
1 reviews | Active since Dec 2020
Renovations for an apartment that I bought
I bought an apartment from them of which when I went for viewing I told them I am not impressed with that apartment and I don’t want it and I was told not to worry they will fix it and now they are playing the hide and seek games since 1st of July 2026 till today Linda was the one who reassured that they will fix and now she is also not taking my calls on top of that that apartment had tenants in July and they told me the rent money for July will be transferred to me even today I haven’t received my money Igrow wealth investment are ****mers!!!!!😡😡😡😡😡😡😡😡😡😡
1 reviews | Active since Jun 2025
DO NOT RENT AT THE AURA – BEAUTIFUL APARTMENTS, TERRIBLE LIVING CONDITIONS
I have been living at The Aura Apartments, managed by IGrow, and I am honestly exhausted by the ongoing problems. Today, we had no electricity for the entire day, with no proper communication or updates from management. What makes this even more frustrating is that these electricity outages happen repeatedly. We also experience frequent water cuts, sometimes lasting for days. These apartments are not cheap. Residents pay substantial rental costs, yet we cannot even rely on basic necessities such as water and electricity. The lack of communication from management is equally unacceptable. Residents are left wondering what is happening and when services will be restored. It is particularly disappointing that this can happen on a Sunday, when people are at home, trying to rest, spend time with their families, do laundry, cook and prepare for the week ahead. It feels as though residents' wellbeing and convenience simply do not matter. The Aura may look beautiful, but the reality of living here is completely different. I have lived in Johannesburg for many years and this is by far the worst apartment complex I have ever lived in. IGrow needs to take these complaints seriously and provide reliable infrastructure, proper backup systems and, most importantly, consistent communication with paying residents. Residents deserve better than this.
1 reviews | Active since Jun 2025
DO NOT RENT AT THE AURA – BEAUTIFUL APARTMENTS, TERRIBLE LIVING CONDITIONS
I have been living at The Aura Apartments, managed by IGrow, and I am honestly exhausted by the ongoing problems. Today, we had no electricity for the entire day, with no proper communication or updates from management. What makes this even more frustrating is that these electricity outages happen repeatedly. We also experience frequent water cuts, sometimes lasting for days. These apartments are not cheap. Residents pay substantial rental costs, yet we cannot even rely on basic necessities such as water and electricity. The lack of communication from management is equally unacceptable. Residents are left wondering what is happening and when services will be restored. It is particularly disappointing that this can happen on a Sunday, when people are at home, trying to rest, spend time with their families, do laundry, cook and prepare for the week ahead. It feels as though residents' wellbeing and convenience simply do not matter. The Aura may look beautiful, but the reality of living here is completely different. I have lived in Johannesburg for many years and this is by far the worst apartment complex I have ever lived in. IGrow needs to take these complaints seriously and provide reliable infrastructure, proper backup systems and, most importantly, consistent communication with paying residents. Residents deserve better than this.
1 reviews | Active since Aug 2026
iGrow needs to do better
I am posting this because Voltano Metering is a supplier used by iGrow, and iGrow needs to take responsibility for the service its tenants receive from the suppliers it appoints. Our experience with Voltano has been extremely frustrating. Their telephone numbers are often unavailable or do not work, and it is nearly impossible to reach anyone after hours when there is an electricity-related issue. Their landline places you in an endless “call cannot be transferred” loop, regardless of which option is selected. Communication around downtime is poor, emails can take days to receive a response, and the service received has often come across as unprofessional and rude. This is unfortunately consistent with our broader experience as iGrow tenants: repeated maintenance concerns, delayed feedback, being redirected between channels, and having to repeatedly follow up on issues that should have been handled properly from the start. Electricity is an essential service. Tenants need working emergency contact channels, proactive communication about downtime and timely support. iGrow cannot simply distance itself from the service failures of the suppliers it chooses to use. iGrow needs to do better! For its tenants and for the accountability of its service providers.
1 reviews | Active since Aug 2026
iGrow needs to do better
I am posting this because Voltano Metering is a supplier used by iGrow, and iGrow needs to take responsibility for the service its tenants receive from the suppliers it appoints. Our experience with Voltano has been extremely frustrating. Their telephone numbers are often unavailable or do not work, and it is nearly impossible to reach anyone after hours when there is an electricity-related issue. Their landline places you in an endless “call cannot be transferred” loop, regardless of which option is selected. Communication around downtime is poor, emails can take days to receive a response, and the service received has often come across as unprofessional and rude. This is unfortunately consistent with our broader experience as iGrow tenants: repeated maintenance concerns, delayed feedback, being redirected between channels, and having to repeatedly follow up on issues that should have been handled properly from the start. Electricity is an essential service. Tenants need working emergency contact channels, proactive communication about downtime and timely support. iGrow cannot simply distance itself from the service failures of the suppliers it chooses to use. iGrow needs to do better! For its tenants and for the accountability of its service providers.
1 reviews | Active since Sept 2026
Investors Beware!
Dealing with I-Grow as an investor has been an absolutely ********** experience. Investors beware, beyond the fancy marketing material is what i can only term as ********* business practices, general lack of response even when you escalate to senior management, complete lack of communication and also the shortfalls are much worse then what they show you. Firstly the agreement states they will only transfer it into your name once there is a tenant in place. When they did the transfer they did not inform me that firstly the tenant was in arrears, secondly they did not bill the tenant for levy recovery for 4 months since i took over. Hence my shortfall was much higher. Many emails, calls, and meetings later, I got this resolved and they managed to resolve the tenant issue around 6-7 months later. Then I started querying why my shortfall is double to what the projections were, as seemingly the rates deduction (which they are still busy registering 9 months later) is more then double to what the rates should be. The levies are also significantly higher than what they promised. Again many emails, follow ups, and even escalation to Debbie and Bernard, the COO and CCO, no feedback, no response to emails, no calls, nothing. Try and call their offices and you wait and wait no one answers. My recommendation to every investor is to be very weary and rather stay away. I have been dealing with other agents for other properties and never had experienced issues like this. There is better ways to invest your money (and more importantly time) then this.
1 reviews | Active since Sept 2026
Investors Beware!
Dealing with I-Grow as an investor has been an absolutely ********** experience. Investors beware, beyond the fancy marketing material is what i can only term as ********* business practices, general lack of response even when you escalate to senior management, complete lack of communication and also the shortfalls are much worse then what they show you. Firstly the agreement states they will only transfer it into your name once there is a tenant in place. When they did the transfer they did not inform me that firstly the tenant was in arrears, secondly they did not bill the tenant for levy recovery for 4 months since i took over. Hence my shortfall was much higher. Many emails, calls, and meetings later, I got this resolved and they managed to resolve the tenant issue around 6-7 months later. Then I started querying why my shortfall is double to what the projections were, as seemingly the rates deduction (which they are still busy registering 9 months later) is more then double to what the rates should be. The levies are also significantly higher than what they promised. Again many emails, follow ups, and even escalation to Debbie and Bernard, the COO and CCO, no feedback, no response to emails, no calls, nothing. Try and call their offices and you wait and wait no one answers. My recommendation to every investor is to be very weary and rather stay away. I have been dealing with other agents for other properties and never had experienced issues like this. There is better ways to invest your money (and more importantly time) then this.
1 reviews | Active since Sept 2026
Exceptional service from Noelen Govender
Exceptional service from Noelen Govender I recently had an experience with the rental process that was quite frustrating due to a lack of communication from my assigned agent. However, I would like to specifically commend Noelen Govender for his exceptional service throughout the process. Noelen went above and beyond to assist me, consistently keeping me informed and helping resolve issues that arose during the handover of my unit. He even assisted me with estate access after his working hours when I was stuck without an access code. He also followed up on outstanding issues with the unit and ensured that the curtain rails were installed promptly. His professionalism, responsiveness and willingness to assist made a significant difference to my experience. I genuinely appreciate the effort Noelen put into ensuring that I could move into my apartment with as little further inconvenience as possible. He is an excellent representative of the company and deserves recognition for the level of service he provides. Thank you, Noelen, for going the extra mile!
1 reviews | Active since Sept 2026
Exceptional service from Noelen Govender
Exceptional service from Noelen Govender I recently had an experience with the rental process that was quite frustrating due to a lack of communication from my assigned agent. However, I would like to specifically commend Noelen Govender for his exceptional service throughout the process. Noelen went above and beyond to assist me, consistently keeping me informed and helping resolve issues that arose during the handover of my unit. He even assisted me with estate access after his working hours when I was stuck without an access code. He also followed up on outstanding issues with the unit and ensured that the curtain rails were installed promptly. His professionalism, responsiveness and willingness to assist made a significant difference to my experience. I genuinely appreciate the effort Noelen put into ensuring that I could move into my apartment with as little further inconvenience as possible. He is an excellent representative of the company and deserves recognition for the level of service he provides. Thank you, Noelen, for going the extra mile!
1 reviews | Active since Jul 2021
Ver poor service from Igrow
Very very poor service from Igrow. After numerous attempts to speak to management of some sort, i have still not received feedback from them. My situation regarding my rental have been ongoing for the last month and still no communication to me from management. Every time i speak to someone, the will refer to management or come back to me. No solution has been given. Really disappointed that a company that advertises great products and service under deliver hugely.
1 reviews | Active since Jul 2021
Ver poor service from Igrow
Very very poor service from Igrow. After numerous attempts to speak to management of some sort, i have still not received feedback from them. My situation regarding my rental have been ongoing for the last month and still no communication to me from management. Every time i speak to someone, the will refer to management or come back to me. No solution has been given. Really disappointed that a company that advertises great products and service under deliver hugely.