1 reviews | Active since Dec 2011
Worse customer experience ever
Don't even bother with this crowd! I've been searching for a new place to live, and if it's an IGrow property, you get redirected to some ****py WhatsApp bot (not a human) which promises to get an agent to call you - which they never do. Until it's manned by humans again, avoid like the plague. And that's not even considering all the other shocking feedback from renters.
Good day, Jason.
My name is Naledi, and I oversee the Customer Care team at IGrow Rentals.
Firstly, I would like to sincerely apologise for the frustrating experience you have had while trying to get assistance from our team. We understand how important timely, personal assistance is when looking for a new home, and we are truly sorry that we have fallen short of your expectations.
I have personally tried reaching you telephonically to discuss your experience further, but unfortunately, I have not been able to reach you.
We would really appreciate the opportunity to turn this experience around and show you what the real IGrow experience should look like.
Our next viewing is scheduled for Wednesday, 11 November, from 14:30 to 15:00 at Oak Corner - https://www.property24.com/to-rent/oakglen/bellville/western-cape/*** , and we would love for you to join our agent, Natasha Janssen, on site. This will give us an opportunity to assist you personally and ensure you receive the level of service you deserve.
Jason, we value your feedback, and we hope you will allow us the opportunity to restore your confidence in IGrow.
Good day, Jason.
My name is Naledi, and I oversee the Customer Care team at IGrow Rentals.
Firstly, I would like to sincerely apologise for the frustrating experience you have had while trying to get assistance from our team. We understand how important timely, personal assistance is when looking for a new home, and we are truly sorry that we have fallen short of your expectations.
I have personally tried reaching you telephonically to discuss your experience further, but unfortunately, I have not been able to reach you.
We would really appreciate the opportunity to turn this experience around and show you what the real IGrow experience should look like.
Our next viewing is scheduled for Wednesday, 11 November, from 14:30 to 15:00 at Oak Corner - https://www.property24.com/to-rent/oakglen/bellville/western-cape/*** , and we would love for you to join our agent, Natasha Janssen, on site. This will give us an opportunity to assist you personally and ensure you receive the level of service you deserve.
Jason, we value your feedback, and we hope you will allow us the opportunity to restore your confidence in IGrow.