Failure to Address a Ceiling Leak and Serious Electrical Safety Hazard

I am extremely disappointed and frustrated by the lack of urgency and accountability in addressing an ongoing water leak in my apartment in Clearwater Village in Boksburg

On 18 October I reported the issue via WhatsApp to the emergency line, but no response was provided. I had to mail and get a *** number. I always had to always follow up on. one was updating me.

Water continues to leak through my bathroom ceiling, affecting the electrical wiring, lights and main switch. Due to the water coming through the electrical fittings and the electricity tripping, I have had to switch off the main switch to avoid the risk of an electrical accident. This has left me without proper lighting and has made the living conditions in my apartment extremely difficult and unsafe.

Following a plumbing inspection days after I report the "emergency", I was informed that the source of the leak is the unit above mine. However, despite this information and my repeated attempts to obtain assistance, the matter remains unresolved.

I have been forced to place buckets under the ceiling to collect leaking water while watching the damage to my ceiling and walls worsen. It is unacceptable that a reported emergency has been left unattended for this long, especially when electricity is involved.

I would like to understand why the emergency line is not responding to urgent maintenance complaints and why no immediate action has been taken.

I urgently require 1. Immediate intervention to identify and stop the source of the leak. 2. An urgent electrical inspection to ensure that the wiring, lights and main switch are safe. 3. A clear timeline for the necessary repairs. 4. Repairs and restoration of all damage caused by the leak. 5. Accountability and feedback regarding the lack of response to my emergency reports and follow-ups. 6. When inspection is being conducted on my apartment or when I move out. I will want this damage to be noted that I will not be liable for the damages.

This is no longer simply a maintenance issue. It is a serious electrical safety hazard that puts my safety at risk.

I am extremely disappointed that I have had to resort to escalating this matter publicly to get attention. Residents should not have to repeatedly chase management for assistance, particularly when their safety is at stake.

I expect this matter to be treated with the urgency it deserves and resolved without further delays.