1 reviews | Active since May 2021
DO NOT USE Igrow!!!!
Igrow Rentals is by far thee worst rental company to utilize. My husband and I were renting from them at Conradie Park in Cape Town for 3 years. Electricity was prepaid which was fine however water and utilities were completely mismanaged, looking at the figures, it was actual ******ion. Our water bill in the first few months was around R150-R300. Which is understandable (as it is water alone) thereafter Igrow on their own (not apart of the lease or any other agreement) took it upon themselves to add utilitie charges, municipal charges, common property charges and fixed fees (according to them "because the land lord asked them to") How is this legally allowed, why are these people getting away with day light *******, our water bill for just 2 people would amount to R2700 a month (water and unnecessary charges) this is a ridiculous amount. When we ask for water meter reading. We'd get screen shots, and no proper justification of the fees. We've moved out 2 months now and they still with holding our deposit, charging us for maintenance and up keep of the property, painting and so forth, the flat already has new tenants, it was left in a really good condition, maintaining the property is not the tenants responsibility. If Igrow could charge you for the air you breath in the property, they would do that too! I've warned friends and family not to go anywhere near their properties. Absolutely unprofessional, I've requested the lease agreement to confirm we did not sign up for any of the additional charges, they refuse to forward it and just completely ignore me holding onto my deposit because they are aware they're in the wrong and have over charged us for 3 years. I plead with anyone and everyone, life is already costly as it is. Do not get involved with such companies that just exploit tenants.
Extremely disappointed tenant.
DO NOT USE Igrow!!!
Dear Cherylene
Thank you for your feedback, and we're sorry to hear about your experience at Conradie Park. We'd like to explain the charges you mentioned.
Utility charges: Apart from your own water use, each household pays its share of the complex's shared costs. These include water and electricity for the common property (such as outside lights, gates, gardens and shared taps) and the municipal domestic effluent (sewerage) charge. The municipality bills these to the property, and they are split between the units. They are not IGrow fees, and IGrow makes no profit on them.
Your deposit: When you move out, the unit must be handed back in the same condition it was in when you moved in, apart from normal wear and tear. At the exit inspection, we found that the unit needed to be painted, and this cost was taken from the deposit. We will send you an itemised statement showing the deductions, the quotes or invoices, and the move-in and exit inspection reports so you can see exactly how each amount was worked out.
We're also happy to send you a copy of your signed lease and the meter readings for your tenancy.
We would appreciate the opportunity to address your concerns and clarify any outstanding questions regarding the charges and deposit deductions. Please email us at *** or call ***, quoting your unit number, and our team will be happy to assist you further.
Thank you for bringing this to our attention. We look forward to the opportunity to assist you in resolving your concerns.
Dear Cherylene
Thank you for your feedback, and we're sorry to hear about your experience at Conradie Park. We'd like to explain the charges you mentioned.
Utility charges: Apart from your own water use, each household pays its share of the complex's shared costs. These include water and electricity for the common property (such as outside lights, gates, gardens and shared taps) and the municipal domestic effluent (sewerage) charge. The municipality bills these to the property, and they are split between the units. They are not IGrow fees, and IGrow makes no profit on them.
Your deposit: When you move out, the unit must be handed back in the same condition it was in when you moved in, apart from normal wear and tear. At the exit inspection, we found that the unit needed to be painted, and this cost was taken from the deposit. We will send you an itemised statement showing the deductions, the quotes or invoices, and the move-in and exit inspection reports so you can see exactly how each amount was worked out.
We're also happy to send you a copy of your signed lease and the meter readings for your tenancy.
We would appreciate the opportunity to address your concerns and clarify any outstanding questions regarding the charges and deposit deductions. Please email us at *** or call ***, quoting your unit number, and our team will be happy to assist you further.
Thank you for bringing this to our attention. We look forward to the opportunity to assist you in resolving your concerns.