Rental Issue

I am the owner of a unit in GreenPark LifeStyle Estate, which I use Igrow Rentals as my managing agent. I pay them a monthly fee which they deduct from the rental money.

My complain is for a while now if they must find a new tenant you must beg them to give you feedback or if you have in this case a new tenant that moved in according to them now you have to wait for your rental money. I was informed by Bianca Richardson the new tenant moved in between the 26th October and the 1st November. It is now the 9th November and still I did not receive my rental money from Igrow.

It seems they do not know what is going on. I was informed to speak to Elsie Els which is the Portfolio Manager for that side on the East Rand which I did last week trying to mail her and I don't get a reply from them. There is definitely a lack of communication from them to there customers.

Maybe there is Top Management that can look into this matter