Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Igrow Wealth Investments presents a sharply divided customer experience. Prospective tenants consistently praise front-end consultants, particularly Luvuyo Maqaqa, for fast viewings and clear guidance, lifting Agent Professionalism & Service Quality (4.2) and Transaction Process & Efficiency (4.2). Existing tenants, landlords and investors describe a very different reality once deposits and maintenance are involved, with Trust, Transparency & Financial Handling (1.9) the weakest area.
Top Strengths:
- •Agent Professionalism & Service Quality: Luvuyo Maqaqa is named again and again for patience, clarity and going the extra mile, while bond specialists Sandy Fahrenfort and Candice Foster, plus consultants Tania Wade and Jade, are praised for dedication and genuine ownership of client queries.
Replied to 88% of negative reviews
Reply time on negative reviews: 163h 3m
TrustIndex
6
Reply Time
163h 3m
NPS Score
-81
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 163h 3m
Dec '25 - Nov '26
Frequently Asked Questions About Igrow Wealth Investments
What do customers say about Igrow Wealth Investments?
Based on recent customer reviews, Igrow Wealth Investments presents a sharply divided customer experience. Prospective tenants consistently praise front-end consultants, particularly Luvuyo Maqaqa, for fast viewings and clear guidance, lifting Agent Professionalism & Service Quality (4.2) and Transaction Process & Efficiency (4.2). Existing tenants, landlords and investors describe a very different reality once deposits and maintenance are involved, with Trust, Transparency & Financial Handling (1.9) the weakest area.
What is Igrow Wealth Investments's biggest strength?
Igrow Wealth Investments's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Luvuyo Maqaqa is named again and again for patience, clarity and going the extra mile, while bond specialists Sandy Fahrenfort and Candice Foster, plus consultants Tania Wade and Jade, are praised for dedication and genuine ownership of client queries.
What are the most common complaints about Igrow Wealth Investments?
The most common complaint about Igrow Wealth Investments, based on Hellopeter's AI analysis of recent customer reviews, is Rental & Property Management. A recurring theme is urgent maintenance left for months, including geysers at The Aura, sewage at Bergenzicht and damp and mould at Clearwater Village. Many tenants also report move-ins with no incoming inspection, cleaning, remotes or working utilities.
How does Igrow Wealth Investments compare to other Estate Agents companies?
Igrow Wealth Investments scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 2.9. Their strongest theme is Agent Quality (4.2); their weakest is Trust & Transparency (1.9). The top AI-rated Estate Agents business on Hellopeter is Eazi Real Estate (4.5). How is the AI Score calculated? →
Is Igrow Wealth Investments trustworthy?
Igrow Wealth Investments has a TrustIndex of 6 out of 10 on Hellopeter, based on 415 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 163 hours 3 min. Hellopeter has tracked Igrow Wealth Investments across 4,199 total reviews. How is the TrustIndex calculated? →
Recent reviews (415)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2018
Rental Issue
I am the owner of a unit in GreenPark LifeStyle Estate, which I use Igrow Rentals as my managing agent. I pay them a monthly fee which they deduct from the rental money. My complain is for a while now if they must find a new tenant you must beg them to give you feedback or if you have in this case a new tenant that moved in according to them now you have to wait for your rental money. I was informed by Bianca Richardson the new tenant moved in between the 26th October and the 1st November. It is now the 9th November and still I did not receive my rental money from Igrow. It seems they do not know what is going on. I was informed to speak to Elsie Els which is the Portfolio Manager for that side on the East Rand which I did last week trying to mail her and I don't get a reply from them. There is definitely a lack of communication from them to there customers. Maybe there is Top Management that can look into this matter
1 reviews | Active since Sept 2018
Rental Issue
I am the owner of a unit in GreenPark LifeStyle Estate, which I use Igrow Rentals as my managing agent. I pay them a monthly fee which they deduct from the rental money. My complain is for a while now if they must find a new tenant you must beg them to give you feedback or if you have in this case a new tenant that moved in according to them now you have to wait for your rental money. I was informed by Bianca Richardson the new tenant moved in between the 26th October and the 1st November. It is now the 9th November and still I did not receive my rental money from Igrow. It seems they do not know what is going on. I was informed to speak to Elsie Els which is the Portfolio Manager for that side on the East Rand which I did last week trying to mail her and I don't get a reply from them. There is definitely a lack of communication from them to there customers. Maybe there is Top Management that can look into this matter
1 reviews | Active since Nov 2026
iGrow: Normal Wear and Tear Turned Into Thousands in Deductions
7 weeks after vacating an iGrow-managed property, we are still waiting for our deposit refund (when the promised timing is 7 days). Instead of receiving a proper reconciliation, we've been passed between departments with no one willing to take ownership of the matter. Our main concern is that the outgoing inspection report records only marks and smudges consistent with normal wear and tear, yet iGrow is attempting to charge us thousands of rand for wall repairs and repainting that would consume the majority of our deposit. The inspection report does not identify damaged walls requiring repair, and the ingoing and outgoing inspection photographs show the walls to be substantially in the same condition. To make matters worse, iGrow issued a deposit refund form before the deductions were even finalized. Despite repeatedly disputing the charges and requesting clarification, no one has provided a proper explanation or updated reconciliation. iGrow associates simply refer us elsewhere rather than addressing the concerns. Seven weeks later, we are still chasing answers, still waiting for our money and still being passed from one person to another. If you're looking for a rental company that takes accountability and resolves issues efficiently, look elsewhere and save yourself the hassle! Be prepared for lengthy disputes, poor communication, and having to escalate matters to the Rental Housing Tribunal just to recover your deposit.
1 reviews | Active since Nov 2026
iGrow: Normal Wear and Tear Turned Into Thousands in Deductions
7 weeks after vacating an iGrow-managed property, we are still waiting for our deposit refund (when the promised timing is 7 days). Instead of receiving a proper reconciliation, we've been passed between departments with no one willing to take ownership of the matter. Our main concern is that the outgoing inspection report records only marks and smudges consistent with normal wear and tear, yet iGrow is attempting to charge us thousands of rand for wall repairs and repainting that would consume the majority of our deposit. The inspection report does not identify damaged walls requiring repair, and the ingoing and outgoing inspection photographs show the walls to be substantially in the same condition. To make matters worse, iGrow issued a deposit refund form before the deductions were even finalized. Despite repeatedly disputing the charges and requesting clarification, no one has provided a proper explanation or updated reconciliation. iGrow associates simply refer us elsewhere rather than addressing the concerns. Seven weeks later, we are still chasing answers, still waiting for our money and still being passed from one person to another. If you're looking for a rental company that takes accountability and resolves issues efficiently, look elsewhere and save yourself the hassle! Be prepared for lengthy disputes, poor communication, and having to escalate matters to the Rental Housing Tribunal just to recover your deposit.
1 reviews | Active since Dec 2011
Worse customer experience ever
Don't even bother with this crowd! I've been searching for a new place to live, and if it's an IGrow property, you get redirected to some ****py WhatsApp bot (not a human) which promises to get an agent to call you - which they never do. Until it's manned by humans again, avoid like the plague. And that's not even considering all the other shocking feedback from renters.
1 reviews | Active since Dec 2011
Worse customer experience ever
Don't even bother with this crowd! I've been searching for a new place to live, and if it's an IGrow property, you get redirected to some ****py WhatsApp bot (not a human) which promises to get an agent to call you - which they never do. Until it's manned by humans again, avoid like the plague. And that's not even considering all the other shocking feedback from renters.
1 reviews | Active since Nov 2026
Failure to Address a Ceiling Leak and Serious Electrical Safety Hazard
I am extremely disappointed and frustrated by the lack of urgency and accountability in addressing an ongoing water leak in my apartment in Clearwater Village in Boksburg On 18 October I reported the issue via WhatsApp to the emergency line, but no response was provided. I had to mail and get a *** number. I always had to always follow up on. one was updating me. Water continues to leak through my bathroom ceiling, affecting the electrical wiring, lights and main switch. Due to the water coming through the electrical fittings and the electricity tripping, I have had to switch off the main switch to avoid the risk of an electrical accident. This has left me without proper lighting and has made the living conditions in my apartment extremely difficult and unsafe. Following a plumbing inspection days after I report the "emergency", I was informed that the source of the leak is the unit above mine. However, despite this information and my repeated attempts to obtain assistance, the matter remains unresolved. I have been forced to place buckets under the ceiling to collect leaking water while watching the damage to my ceiling and walls worsen. It is unacceptable that a reported emergency has been left unattended for this long, especially when electricity is involved. I would like to understand why the emergency line is not responding to urgent maintenance complaints and why no immediate action has been taken. I urgently require 1. Immediate intervention to identify and stop the source of the leak. 2. An urgent electrical inspection to ensure that the wiring, lights and main switch are safe. 3. A clear timeline for the necessary repairs. 4. Repairs and restoration of all damage caused by the leak. 5. Accountability and feedback regarding the lack of response to my emergency reports and follow-ups. 6. When inspection is being conducted on my apartment or when I move out. I will want this damage to be noted that I will not be liable for the damages. This is no longer simply a maintenance issue. It is a serious electrical safety hazard that puts my safety at risk. I am extremely disappointed that I have had to resort to escalating this matter publicly to get attention. Residents should not have to repeatedly chase management for assistance, particularly when their safety is at stake. I expect this matter to be treated with the urgency it deserves and resolved without further delays.
1 reviews | Active since Nov 2026
Failure to Address a Ceiling Leak and Serious Electrical Safety Hazard
I am extremely disappointed and frustrated by the lack of urgency and accountability in addressing an ongoing water leak in my apartment in Clearwater Village in Boksburg On 18 October I reported the issue via WhatsApp to the emergency line, but no response was provided. I had to mail and get a *** number. I always had to always follow up on. one was updating me. Water continues to leak through my bathroom ceiling, affecting the electrical wiring, lights and main switch. Due to the water coming through the electrical fittings and the electricity tripping, I have had to switch off the main switch to avoid the risk of an electrical accident. This has left me without proper lighting and has made the living conditions in my apartment extremely difficult and unsafe. Following a plumbing inspection days after I report the "emergency", I was informed that the source of the leak is the unit above mine. However, despite this information and my repeated attempts to obtain assistance, the matter remains unresolved. I have been forced to place buckets under the ceiling to collect leaking water while watching the damage to my ceiling and walls worsen. It is unacceptable that a reported emergency has been left unattended for this long, especially when electricity is involved. I would like to understand why the emergency line is not responding to urgent maintenance complaints and why no immediate action has been taken. I urgently require 1. Immediate intervention to identify and stop the source of the leak. 2. An urgent electrical inspection to ensure that the wiring, lights and main switch are safe. 3. A clear timeline for the necessary repairs. 4. Repairs and restoration of all damage caused by the leak. 5. Accountability and feedback regarding the lack of response to my emergency reports and follow-ups. 6. When inspection is being conducted on my apartment or when I move out. I will want this damage to be noted that I will not be liable for the damages. This is no longer simply a maintenance issue. It is a serious electrical safety hazard that puts my safety at risk. I am extremely disappointed that I have had to resort to escalating this matter publicly to get attention. Residents should not have to repeatedly chase management for assistance, particularly when their safety is at stake. I expect this matter to be treated with the urgency it deserves and resolved without further delays.
1 reviews | Active since May 2016
IGrow for the win
Received exceptional service from IGrow on a monthly bases. My queries are always answered, my rental is paid on time. No question is to be or to small for my Asset Manager to spend time answering. I would recommend using IGrow services.
1 reviews | Active since May 2016
IGrow for the win
Received exceptional service from IGrow on a monthly bases. My queries are always answered, my rental is paid on time. No question is to be or to small for my Asset Manager to spend time answering. I would recommend using IGrow services.
1 reviews | Active since Feb 2026
Very poor customer relations from Mbali
They took a full four business days to call me back on a rental property that we were interested in. We finally got booked, but when we tried to get clarity on details of the property they just cancelled the viewing instead of answering our questions and never picked up when we tried to call again. They will only call you back once you leave a bad review…
1 reviews | Active since Feb 2026
Very poor customer relations from Mbali
They took a full four business days to call me back on a rental property that we were interested in. We finally got booked, but when we tried to get clarity on details of the property they just cancelled the viewing instead of answering our questions and never picked up when we tried to call again. They will only call you back once you leave a bad review…
1 reviews | Active since Oct 2026
Poor service
Poor administration they confirmed booking for viewing and there was no one to show me the place. I waited for 30 minutes and I was told that there's no viewing.
1 reviews | Active since Oct 2026
Poor service
Poor administration they confirmed booking for viewing and there was no one to show me the place. I waited for 30 minutes and I was told that there's no viewing.
1 reviews | Active since May 2021
DO NOT USE Igrow!!!!
Igrow Rentals is by far thee worst rental company to utilize. My husband and I were renting from them at Conradie Park in Cape Town for 3 years. Electricity was prepaid which was fine however water and utilities were completely mismanaged, looking at the figures, it was actual ******ion. Our water bill in the first few months was around R150-R300. Which is understandable (as it is water alone) thereafter Igrow on their own (not apart of the lease or any other agreement) took it upon themselves to add utilitie charges, municipal charges, common property charges and fixed fees (according to them "because the land lord asked them to") How is this legally allowed, why are these people getting away with day light *******, our water bill for just 2 people would amount to R2700 a month (water and unnecessary charges) this is a ridiculous amount. When we ask for water meter reading. We'd get screen shots, and no proper justification of the fees. We've moved out 2 months now and they still with holding our deposit, charging us for maintenance and up keep of the property, painting and so forth, the flat already has new tenants, it was left in a really good condition, maintaining the property is not the tenants responsibility. If Igrow could charge you for the air you breath in the property, they would do that too! I've warned friends and family not to go anywhere near their properties. Absolutely unprofessional, I've requested the lease agreement to confirm we did not sign up for any of the additional charges, they refuse to forward it and just completely ignore me holding onto my deposit because they are aware they're in the wrong and have over charged us for 3 years. I plead with anyone and everyone, life is already costly as it is. Do not get involved with such companies that just exploit tenants. Extremely disappointed tenant. DO NOT USE Igrow!!!
1 reviews | Active since May 2021
DO NOT USE Igrow!!!!
Igrow Rentals is by far thee worst rental company to utilize. My husband and I were renting from them at Conradie Park in Cape Town for 3 years. Electricity was prepaid which was fine however water and utilities were completely mismanaged, looking at the figures, it was actual ******ion. Our water bill in the first few months was around R150-R300. Which is understandable (as it is water alone) thereafter Igrow on their own (not apart of the lease or any other agreement) took it upon themselves to add utilitie charges, municipal charges, common property charges and fixed fees (according to them "because the land lord asked them to") How is this legally allowed, why are these people getting away with day light *******, our water bill for just 2 people would amount to R2700 a month (water and unnecessary charges) this is a ridiculous amount. When we ask for water meter reading. We'd get screen shots, and no proper justification of the fees. We've moved out 2 months now and they still with holding our deposit, charging us for maintenance and up keep of the property, painting and so forth, the flat already has new tenants, it was left in a really good condition, maintaining the property is not the tenants responsibility. If Igrow could charge you for the air you breath in the property, they would do that too! I've warned friends and family not to go anywhere near their properties. Absolutely unprofessional, I've requested the lease agreement to confirm we did not sign up for any of the additional charges, they refuse to forward it and just completely ignore me holding onto my deposit because they are aware they're in the wrong and have over charged us for 3 years. I plead with anyone and everyone, life is already costly as it is. Do not get involved with such companies that just exploit tenants. Extremely disappointed tenant. DO NOT USE Igrow!!!