Scores reflect the Overall AI Score for each category
Based on recent customer reviews, First Help Towing presents a sharply divided picture. Drivers who arrive quickly and treat people with compassion earn heartfelt praise, yet a recurring theme is shock at release invoices far higher than the amount quoted at the accident scene. Service, Repairs & Maintenance (3.2) is the strongest area, while Sales & Purchase Experience (0.8), covering quotes, authorisation forms and fees, is where customers consistently report feeling misled.
Top Strengths:
- •Service, Repairs & Maintenance: Customers repeatedly describe trucks arriving within minutes of an accident or breakdown, safe recoveries, tyre and stall assistance, and drivers who get them home. The drag on this theme is vehicles delivered to panel beaters other than the one instructed.
Replied to 96% of negative reviews
Reply time on negative reviews: 100h 12m
TrustIndex
4.6
Ranking
#19
in Repairs & Service
Reply Time
94h 13m
NPS Score
-70
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 100h 12m
Oct '25 - Sep '26
Frequently Asked Questions About First Help Towing
What do customers say about First Help Towing?
Based on recent customer reviews, First Help Towing presents a sharply divided picture. Drivers who arrive quickly and treat people with compassion earn heartfelt praise, yet a recurring theme is shock at release invoices far higher than the amount quoted at the accident scene. Service, Repairs & Maintenance (3.2) is the strongest area, while Sales & Purchase Experience (0.8), covering quotes, authorisation forms and fees, is where customers consistently report feeling misled.
What is First Help Towing's biggest strength?
First Help Towing's biggest strength, according to Hellopeter's AI analysis, is Service, Repairs & Maintenance. Customers repeatedly describe trucks arriving within minutes of an accident or breakdown, safe recoveries, tyre and stall assistance, and drivers who get them home. The drag on this theme is vehicles delivered to panel beaters other than the one instructed.
What are the most common complaints about First Help Towing?
The most common complaint about First Help Towing, based on Hellopeter's AI analysis of recent customer reviews, is Staff Professionalism & Conduct. Named operators such as Hanise, Anton, Jackie and Ntokozo receive glowing praise for calm, compassionate help, but this sits alongside persistent reports of reckless driving, aggression toward motorists, and office and management staff described as rude and dismissive.
How does First Help Towing compare to other Repairs & Service companies?
First Help Towing scores 2 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Turnaround Time (3.1); their weakest is Pricing & Quotes (0.8). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is First Help Towing trustworthy?
First Help Towing has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 100 hours 12 min. Hellopeter has tracked First Help Towing across 1,217 total reviews. How is the TrustIndex calculated? →
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2019
****med
First Help is a ****mer . They capitalise from people accidents. While you are confused do not allowthem take your car
1 reviews | Active since Aug 2019
****med
First Help is a ****mer . They capitalise from people accidents. While you are confused do not allowthem take your car
1 reviews | Active since Jan 2020
Re review bcs few things were missing in my previous review
Statement Regarding the Accident and Suspected **** I would like to add some important details to my previous statement, which I had forgotten to mention earlier. After the accident, I remember that there were two vehicles at the scene. In one vehicle there was a white male, and in another vehicle there appeared to be two women. One of them was an older white lady, and the other appeared to be a younger woman who looked like her daughter because they looked very similar. The older white lady repeatedly told me, “Don’t worry buddy, at least you are safe. The girl who hit you from behind has insurance, and her insurance will cover everything.” She repeatedly reassured me that everything would be taken care of. She then offered to take me to the police station so that I could report the accident. I trusted her and got into her vehicle. While we were on the way, she gave me a form and told me that it was necessary for the accident report and asked me to fill it in and sign it. I signed the form because I believed that she was genuinely helping me after the accident. There is another important detail that I remembered later. The same older white lady gave me a phone and told me that the insurance company of the young woman who had hit my vehicle from behind wanted to speak to me. At the time, I believed that the person on the phone was connected to the other driver's insurance company. However, I later discovered that this was not the insurance company of the woman who had hit me. This made me seriously suspicious that I had been deliberately misled and manipulated. My vehicle was also towed away while I was taken to the police station. At the time, my vehicle was still drivable. I had not authorised anyone to take possession of my vehicle for repairs, nor had I agreed to unnecessary towing or storage charges. I therefore believe that I was taken advantage of while I was vulnerable immediately after the accident. I believe that the people who presented themselves as helping me may have deliberately misled me, obtained my signature on documents without properly explaining them to me, and arranged for my vehicle to be towed away. I was subsequently required to pay approximately R7,000 before my vehicle was returned to me. I consider this highly suspicious because my vehicle was still drivable when it was taken, and I had not requested or authorised the services that resulted in these charges. My vehicle has still not been repaired to this day. I maintain my position that I may have been the victim of a **** or *****ulent conduct following the accident. I am particularly concerned about: 1. Why I was told that the other driver's insurance company was contacting me when I later discovered that this was apparently not the case. 2. Why I was asked to sign documents without their contents and consequences being properly explained to me. 3. Why my vehicle was towed away despite being drivable. 4. Who authorised the towing of my vehicle and on what basis. 5. Where my vehicle was taken and who had possession of it. 6. Why I was subsequently required to pay approximately R7,000 to get my vehicle back. 7. Whether the people who assisted me immediately after the accident were genuinely acting to help me or were deliberately taking advantage of the situation. I am requesting that this matter be properly investigated, including the identity of the individuals involved, the towing company, the documents I was made to sign, the telephone number/person who contacted me claiming to represent an insurance company, and the reason and basis for the R7,000 payment. I am providing this additional information because I believe it may be important evidence in establishing what happened after the accident and whether I was deliberately misled or de*****ed.
1 reviews | Active since Jan 2020
Re review bcs few things were missing in my previous review
Statement Regarding the Accident and Suspected **** I would like to add some important details to my previous statement, which I had forgotten to mention earlier. After the accident, I remember that there were two vehicles at the scene. In one vehicle there was a white male, and in another vehicle there appeared to be two women. One of them was an older white lady, and the other appeared to be a younger woman who looked like her daughter because they looked very similar. The older white lady repeatedly told me, “Don’t worry buddy, at least you are safe. The girl who hit you from behind has insurance, and her insurance will cover everything.” She repeatedly reassured me that everything would be taken care of. She then offered to take me to the police station so that I could report the accident. I trusted her and got into her vehicle. While we were on the way, she gave me a form and told me that it was necessary for the accident report and asked me to fill it in and sign it. I signed the form because I believed that she was genuinely helping me after the accident. There is another important detail that I remembered later. The same older white lady gave me a phone and told me that the insurance company of the young woman who had hit my vehicle from behind wanted to speak to me. At the time, I believed that the person on the phone was connected to the other driver's insurance company. However, I later discovered that this was not the insurance company of the woman who had hit me. This made me seriously suspicious that I had been deliberately misled and manipulated. My vehicle was also towed away while I was taken to the police station. At the time, my vehicle was still drivable. I had not authorised anyone to take possession of my vehicle for repairs, nor had I agreed to unnecessary towing or storage charges. I therefore believe that I was taken advantage of while I was vulnerable immediately after the accident. I believe that the people who presented themselves as helping me may have deliberately misled me, obtained my signature on documents without properly explaining them to me, and arranged for my vehicle to be towed away. I was subsequently required to pay approximately R7,000 before my vehicle was returned to me. I consider this highly suspicious because my vehicle was still drivable when it was taken, and I had not requested or authorised the services that resulted in these charges. My vehicle has still not been repaired to this day. I maintain my position that I may have been the victim of a **** or *****ulent conduct following the accident. I am particularly concerned about: 1. Why I was told that the other driver's insurance company was contacting me when I later discovered that this was apparently not the case. 2. Why I was asked to sign documents without their contents and consequences being properly explained to me. 3. Why my vehicle was towed away despite being drivable. 4. Who authorised the towing of my vehicle and on what basis. 5. Where my vehicle was taken and who had possession of it. 6. Why I was subsequently required to pay approximately R7,000 to get my vehicle back. 7. Whether the people who assisted me immediately after the accident were genuinely acting to help me or were deliberately taking advantage of the situation. I am requesting that this matter be properly investigated, including the identity of the individuals involved, the towing company, the documents I was made to sign, the telephone number/person who contacted me claiming to represent an insurance company, and the reason and basis for the R7,000 payment. I am providing this additional information because I believe it may be important evidence in establishing what happened after the accident and whether I was deliberately misled or de*****ed.
1 reviews | Active since Jan 2020
Experience with first help towing company
My Experience With First Help Towing Company I am sharing my experience with First Help Towing Company because I believe customers should be properly informed about towing charges and services before their vehicles are taken away. This was my first-ever accident, and I was already extremely stressed and confused. My vehicle had some damage at the rear, but it was still driveable. After the accident, around four to five people surrounded me. They repeatedly told me not to worry and kept saying that the person who had damaged my vehicle would pay for everything. During this situation, while I was stressed and under pressure, they asked me to sign a receipt. I was not properly informed about the towing charges, storage fees, or any other costs that I could potentially be responsible for. They then told me that they would take me to the police station so that I could make a police report. A woman drove us to the police station and told us to go inside and make the report while she waited outside for us. However, when I came back outside after making the report, she was gone. Because this was my first accident, I became extremely worried and confused. I did not know where my vehicle had been taken. I looked at the receipt I had been given and found a phone number for First Help Towing Company. I called them at around 4 PM. During my first call, the company told me that they did not have my vehicle and that they could not find a vehicle with my registration number. This made me even more worried. I decided to go directly to their office to find out what had happened to my vehicle. By the time I arrived, it was approximately 6 PM. I spoke to the security guard at the office and asked whether my vehicle was there. He also told me that they did not have my vehicle at their storage facility. I then called the company again. On the second call, I was finally told that my vehicle was in their storage facility and that I should come back on Monday so they could assist me. When I returned on Monday, I was presented with a bill and told that I had to pay approximately R7,000 before I could collect my vehicle. I was shocked. At no point before my vehicle was towed was I clearly informed that I would be charged this amount. Nobody properly explained the towing fee, storage charges, administrative fees, or any other costs to me. I was also not given a clear opportunity to understand what I was agreeing to before I signed the receipt. What concerns me most is that my vehicle was still driveable and had only sustained some damage to the rear. I understand that towing companies provide a service and that legitimate charges may apply. My concern is transparency and informed consent. Customers should be clearly told, before their vehicle is towed: - Who the towing company is. - Why the vehicle needs to be towed. - Where the vehicle is being taken. - How much the towing service will cost. - What storage fees will apply. - Whether there will be additional administrative or other charges. - What the customer is signing and what financial responsibility that signature creates. A customer who has just been involved in an accident can be frightened, confused and vulnerable. Surrounding someone with several people, repeatedly telling them not to worry, asking them to sign documents without properly explaining the financial consequences, and only later presenting them with a large bill is extremely concerning from a customer's perspective. I am sharing this experience so that other drivers know to be careful after an accident. Do not sign anything you do not fully understand. Ask for the towing company's name, request the full fee structure in writing, ask where your vehicle is being taken, and make sure you understand who is responsible for paying the charges before agreeing to anything. I have also seen other people sharing similar experiences and complaints about towing practices on social media and TikTok. I believe these concerns deserve proper attention and investigation where appropriate. My purpose in sharing this is not to prevent legitimate towing companies from doing their jobs. My point is simple: Customers deserve transparency. They deserve to know what they are agreeing to and how much they will be charged before their vehicle is towed. No customer should have to discover the cost only after their vehicle has already been taken to a storage facility. I hope First Help Towing Company, and other towing companies, will take this feedback seriously and make sure that customers are given clear information, pricing and explanations before they sign anything or agree to a towing service.
1 reviews | Active since Jan 2020
Experience with first help towing company
My Experience With First Help Towing Company I am sharing my experience with First Help Towing Company because I believe customers should be properly informed about towing charges and services before their vehicles are taken away. This was my first-ever accident, and I was already extremely stressed and confused. My vehicle had some damage at the rear, but it was still driveable. After the accident, around four to five people surrounded me. They repeatedly told me not to worry and kept saying that the person who had damaged my vehicle would pay for everything. During this situation, while I was stressed and under pressure, they asked me to sign a receipt. I was not properly informed about the towing charges, storage fees, or any other costs that I could potentially be responsible for. They then told me that they would take me to the police station so that I could make a police report. A woman drove us to the police station and told us to go inside and make the report while she waited outside for us. However, when I came back outside after making the report, she was gone. Because this was my first accident, I became extremely worried and confused. I did not know where my vehicle had been taken. I looked at the receipt I had been given and found a phone number for First Help Towing Company. I called them at around 4 PM. During my first call, the company told me that they did not have my vehicle and that they could not find a vehicle with my registration number. This made me even more worried. I decided to go directly to their office to find out what had happened to my vehicle. By the time I arrived, it was approximately 6 PM. I spoke to the security guard at the office and asked whether my vehicle was there. He also told me that they did not have my vehicle at their storage facility. I then called the company again. On the second call, I was finally told that my vehicle was in their storage facility and that I should come back on Monday so they could assist me. When I returned on Monday, I was presented with a bill and told that I had to pay approximately R7,000 before I could collect my vehicle. I was shocked. At no point before my vehicle was towed was I clearly informed that I would be charged this amount. Nobody properly explained the towing fee, storage charges, administrative fees, or any other costs to me. I was also not given a clear opportunity to understand what I was agreeing to before I signed the receipt. What concerns me most is that my vehicle was still driveable and had only sustained some damage to the rear. I understand that towing companies provide a service and that legitimate charges may apply. My concern is transparency and informed consent. Customers should be clearly told, before their vehicle is towed: - Who the towing company is. - Why the vehicle needs to be towed. - Where the vehicle is being taken. - How much the towing service will cost. - What storage fees will apply. - Whether there will be additional administrative or other charges. - What the customer is signing and what financial responsibility that signature creates. A customer who has just been involved in an accident can be frightened, confused and vulnerable. Surrounding someone with several people, repeatedly telling them not to worry, asking them to sign documents without properly explaining the financial consequences, and only later presenting them with a large bill is extremely concerning from a customer's perspective. I am sharing this experience so that other drivers know to be careful after an accident. Do not sign anything you do not fully understand. Ask for the towing company's name, request the full fee structure in writing, ask where your vehicle is being taken, and make sure you understand who is responsible for paying the charges before agreeing to anything. I have also seen other people sharing similar experiences and complaints about towing practices on social media and TikTok. I believe these concerns deserve proper attention and investigation where appropriate. My purpose in sharing this is not to prevent legitimate towing companies from doing their jobs. My point is simple: Customers deserve transparency. They deserve to know what they are agreeing to and how much they will be charged before their vehicle is towed. No customer should have to discover the cost only after their vehicle has already been taken to a storage facility. I hope First Help Towing Company, and other towing companies, will take this feedback seriously and make sure that customers are given clear information, pricing and explanations before they sign anything or agree to a towing service.
1 reviews | Active since Sept 2026
I am not satisfied w...
I am not satisfied with the outcome of the report
1 reviews | Active since Sept 2026
I am not satisfied w...
I am not satisfied with the outcome of the report
1 reviews | Active since Dec 2020
Really annoyed and disappointed at the way this matter is handles and addressed
My car was taken yesterday and the driver was known as Steven, made me sign a receipt and confirmed that I am not liable for anything and the reason I am signing is cause of the fact, I am the owner of the car. Nothing less or more was explained. Now shortly as I left the hospital cause my daughter is admitted in ICU, I get a threatening call that I am going to be sent an invoice as they do not work with the third party. And they also have nothing to do with the drivers and don't enter in any conversation/s that happen at the sceen accept to issue the invoices. Right now I do not understand how woman can be so insensitive and have no matter of exercising humanity. Can someone make me understand the manner in which you deal with people and the fact that you don't listen to what was discussed at the scene then investigate before crusifying someone. I jeed justice on this matter and it to be dealt with professionally
1 reviews | Active since Dec 2020
Really annoyed and disappointed at the way this matter is handles and addressed
My car was taken yesterday and the driver was known as Steven, made me sign a receipt and confirmed that I am not liable for anything and the reason I am signing is cause of the fact, I am the owner of the car. Nothing less or more was explained. Now shortly as I left the hospital cause my daughter is admitted in ICU, I get a threatening call that I am going to be sent an invoice as they do not work with the third party. And they also have nothing to do with the drivers and don't enter in any conversation/s that happen at the sceen accept to issue the invoices. Right now I do not understand how woman can be so insensitive and have no matter of exercising humanity. Can someone make me understand the manner in which you deal with people and the fact that you don't listen to what was discussed at the scene then investigate before crusifying someone. I jeed justice on this matter and it to be dealt with professionally
1 reviews | Active since Dec 2013
Friendly Tow-truck Service
Hanise Matsimbe helped me after I was involved in a motorcar accident. He phoned Discovery Insurance for me (my app wouldn't work - still isn't) and handed the phone to me. I was in a panicked state - my car was stuck in the middle of the highway. the people from Discovery Insurance helped me. He took me to the Midrand Police Station. He also arranged for transport to take me home to Centurion after I reported the accident.
1 reviews | Active since Dec 2013
Friendly Tow-truck Service
Hanise Matsimbe helped me after I was involved in a motorcar accident. He phoned Discovery Insurance for me (my app wouldn't work - still isn't) and handed the phone to me. I was in a panicked state - my car was stuck in the middle of the highway. the people from Discovery Insurance helped me. He took me to the Midrand Police Station. He also arranged for transport to take me home to Centurion after I reported the accident.