*************, deceptive towing service.

I recently had an accident in Johannesburg CBD. First Help raced to the scene. I was extremely firm that I did not want them to touch my vehicle until I had received confirmation from my insurance that they were authorized to tow my vehicle. Upon receiving the confirmation, I advised the tow truck driver of the approval as well as the tow destination. He verified this by showing me a message on his phone received from Global Choices, advising him of the tow destination. A while later, when the assessor was searching for my car it was discovered that the tow truck drive decided to tow the car to Sandton and leave it at another destination, without anyone's approval or acknowledgement. Then my car is held hostage by the incorrect repair shop until I threaten them with legal action. I believe that he is working with this repair shop to force clients into using them. I am disgusted with First Help taking advantage of people especially when they are vulnerable.