Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Easy Equities is described as a cheap, easy platform to deposit into and buy on, but one that becomes almost impossible to deal with the moment something goes wrong. Customers consistently report unanswered emails, chatbot only support, stalled withdrawals and verification holds. A recurring theme is money going in easily and taking weeks or months to come back out.
Top Strengths:
- •Trust, Transparency & Compliance: The strongest of a weak set. Clients accept that the provider is a registered, authorised FSP with genuinely low advertised fees, yet many describe unexplained FICA and CDD holds, changed Thrive benefits and lock up rules discovered only after depositing.
TrustIndex
1.7
NPS Score
-88
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Easy Equities
What do customers say about Easy Equities?
Based on recent customer reviews, Easy Equities is described as a cheap, easy platform to deposit into and buy on, but one that becomes almost impossible to deal with the moment something goes wrong. Customers consistently report unanswered emails, chatbot only support, stalled withdrawals and verification holds. A recurring theme is money going in easily and taking weeks or months to come back out.
What is Easy Equities's biggest strength?
Easy Equities's biggest strength, according to Hellopeter's AI analysis, is Trust, Transparency & Compliance. The strongest of a weak set. Clients accept that the provider is a registered, authorised FSP with genuinely low advertised fees, yet many describe unexplained FICA and CDD holds, changed Thrive benefits and lock up rules discovered only after depositing.
What are the most common complaints about Easy Equities?
The most common complaint about Easy Equities, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customers overwhelmingly describe an absence of human assistance. Chatbots, AI replies and copy paste responses dominate, phone lines route back to bots, and tickets are closed by staff without any resolution or ownership of the problem.
Is Easy Equities trustworthy?
Easy Equities has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 130 reviews in the last 12 months. Hellopeter has tracked Easy Equities across 752 total reviews. How is the TrustIndex calculated? →
Recent reviews (130)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2018
PATHETIC CUSTOMER 'SERVICE'
'Support' is non-existent. Previously, you could call and call and call, and NO ONE ever answered your call. They obviously realised that they were getting a lot of complaints about the unanswered calls so they now got a Bot called Ella or something similar. Oh, my word! I think that I would prefer them to just not answer the calls. That bot is beyond useless. Give it up, Easi Equities. You are just useless at 'Customer Service'. Perhaps rename that function and call it CUSTOMER DISSERVICE!
1 reviews | Active since Mar 2018
PATHETIC CUSTOMER 'SERVICE'
'Support' is non-existent. Previously, you could call and call and call, and NO ONE ever answered your call. They obviously realised that they were getting a lot of complaints about the unanswered calls so they now got a Bot called Ella or something similar. Oh, my word! I think that I would prefer them to just not answer the calls. That bot is beyond useless. Give it up, Easi Equities. You are just useless at 'Customer Service'. Perhaps rename that function and call it CUSTOMER DISSERVICE!
1 reviews | Active since Nov 2011
Shocking service
Shocking service - no=one comes back to you, no human to speak to. I've sent multiple *** with no response. When you log a call they assume its resolved and close it, only for you having to log another. Nice tech, shocking service. My portfolio is going to move off this platform.
1 reviews | Active since Nov 2011
Shocking service
Shocking service - no=one comes back to you, no human to speak to. I've sent multiple *** with no response. When you log a call they assume its resolved and close it, only for you having to log another. Nice tech, shocking service. My portfolio is going to move off this platform.
1 reviews | Active since Feb 2012
EasyEquities: Cheap platform in all respects. 4 weeks and no TFSA account, no support!
With AI on everyone's mind I point to a worrying trend that many companies are trying to automate their interface with customers when ironically that is the all-important touch point where you can impress the people without whom there is no business. In my view EasyEquities has failed to provide an intuitive system and cannot hope to improve it unless management is willing to have a degree of human interaction. Whilst EasyEquities was recommended to me as a low fee platform I would never recommend them without serious disclaimers. I am super annoyed that EasyEquities does not offer any option of escalating an issue. That is particularly frustrating because their "Contact US" is not thought through because it does not cover all issues and has no option of "Other". If you want to use EasyEquities know that their name is misleading and be prepared to suffer huge frustrations! I am hanging on for three more days in the hope that after three and a half weeks they will finally activate my TFSA account. After that I think it will be better to pay a little extra and receive a professional service.
1 reviews | Active since Feb 2012
EasyEquities: Cheap platform in all respects. 4 weeks and no TFSA account, no support!
With AI on everyone's mind I point to a worrying trend that many companies are trying to automate their interface with customers when ironically that is the all-important touch point where you can impress the people without whom there is no business. In my view EasyEquities has failed to provide an intuitive system and cannot hope to improve it unless management is willing to have a degree of human interaction. Whilst EasyEquities was recommended to me as a low fee platform I would never recommend them without serious disclaimers. I am super annoyed that EasyEquities does not offer any option of escalating an issue. That is particularly frustrating because their "Contact US" is not thought through because it does not cover all issues and has no option of "Other". If you want to use EasyEquities know that their name is misleading and be prepared to suffer huge frustrations! I am hanging on for three more days in the hope that after three and a half weeks they will finally activate my TFSA account. After that I think it will be better to pay a little extra and receive a professional service.
1 reviews | Active since Feb 2014
DELAY IN TRANSFERRING FUNDS INTO TFSA
I made a written request to Standard Bank to transfer my TFSA funds to Easy Equities on the 13 AUGUST 2026. Standard Bank provided me with a Transfer of Tax Free Savings Account Certificate on the 20 AUGUST 2026. To date( 13 OCTOBER 2026) , Easy Equities has not credited me with the funds to my opened Tax Free Savings Account I have sent an email to Easy Equities on the 18 SEPTEMBER 2026 following up on the delay in the transfer of funds from Standard Bank I received a ticket number *** and no follow up. I also did a query check with Easy Equities on their whatsapp number *** on the same day. I received another ticket number ***. Once again no follow up on the whattsapp number Every Friday, I receive an automated message -Update on your portfolio transfer to EasyEquities. It is now exactly TWO MONTHS since I initiated the transfer process. It took Standard Bank seven days to generate a transfer certificate. Why the delay in transferring the funds into my Easy Equities TFSA account? If the delay is with Std Bank then EASYEQUITIES should inform me so that I can follow up with the Bank. IS THERE NO ONE IN EASYEQUITIES MONITORING THESE TRANSFERS. I am just so gratefull that I have not transferred my wifes TFSA and our pension funds into EasyEquities.
1 reviews | Active since Feb 2014
DELAY IN TRANSFERRING FUNDS INTO TFSA
I made a written request to Standard Bank to transfer my TFSA funds to Easy Equities on the 13 AUGUST 2026. Standard Bank provided me with a Transfer of Tax Free Savings Account Certificate on the 20 AUGUST 2026. To date( 13 OCTOBER 2026) , Easy Equities has not credited me with the funds to my opened Tax Free Savings Account I have sent an email to Easy Equities on the 18 SEPTEMBER 2026 following up on the delay in the transfer of funds from Standard Bank I received a ticket number *** and no follow up. I also did a query check with Easy Equities on their whatsapp number *** on the same day. I received another ticket number ***. Once again no follow up on the whattsapp number Every Friday, I receive an automated message -Update on your portfolio transfer to EasyEquities. It is now exactly TWO MONTHS since I initiated the transfer process. It took Standard Bank seven days to generate a transfer certificate. Why the delay in transferring the funds into my Easy Equities TFSA account? If the delay is with Std Bank then EASYEQUITIES should inform me so that I can follow up with the Bank. IS THERE NO ONE IN EASYEQUITIES MONITORING THESE TRANSFERS. I am just so gratefull that I have not transferred my wifes TFSA and our pension funds into EasyEquities.
1 reviews | Active since Jun 2012
Hidden Charges billed to ***
Shocking Customer Service Terrible customer service experience. An *** was opened via Discovery Bank, after 3 months I noticed that there is a service fee on this ***, when I queried this fee and why it was deducted from my *** they indicated that this was automated program which basically penalise you if you do not deposit more than you withdraw each month. I indicated that this was never communicated to me. I have been struggling with customer support ever since, they keep sending the same automated response to each query sent regardless of what is stated in the query. They are quick to take your money but when it comes to providing any kind of service or withdraw they basically ignore you. Wish Discovery never opened this *** for me. Stay away from this institution if you value your money.
1 reviews | Active since Jun 2012
Hidden Charges billed to ***
Shocking Customer Service Terrible customer service experience. An *** was opened via Discovery Bank, after 3 months I noticed that there is a service fee on this ***, when I queried this fee and why it was deducted from my *** they indicated that this was automated program which basically penalise you if you do not deposit more than you withdraw each month. I indicated that this was never communicated to me. I have been struggling with customer support ever since, they keep sending the same automated response to each query sent regardless of what is stated in the query. They are quick to take your money but when it comes to providing any kind of service or withdraw they basically ignore you. Wish Discovery never opened this *** for me. Stay away from this institution if you value your money.
1 reviews | Active since Dec 2020
I have been trying for over 6 months to close my Equities account or withdraw my money but althou...
I have been trying for over 6 months to close my Equities account or withdraw my money but although it shows a balance it will not let me draw and numerous emails give me standard reply which does not work and whatsapp says someone will get back to me and they dont! I have had no response and my funds are stuck.
1 reviews | Active since Dec 2020
I have been trying for over 6 months to close my Equities account or withdraw my money but althou...
I have been trying for over 6 months to close my Equities account or withdraw my money but although it shows a balance it will not let me draw and numerous emails give me standard reply which does not work and whatsapp says someone will get back to me and they dont! I have had no response and my funds are stuck.
1 reviews | Active since Sept 2026
I work for a lawyers firm and needs to telephonically speak to someone in EasyEquities as they do not send me the required information regarding a deceased estate we are administering and we have attempted several e-mails to their company
I work for a lawyers firm and needs to telephonically speak to someone in EasyEquities as they do not send me the required information regarding a deceased estate we are administering and we have attempted several e-mails to their company. EasyEquities uses an AI that is useless. It does not connect me to a human operator and then the line goes dead. We have made several attempts telephonically
1 reviews | Active since Sept 2026
I work for a lawyers firm and needs to telephonically speak to someone in EasyEquities as they do not send me the required information regarding a deceased estate we are administering and we have attempted several e-mails to their company
I work for a lawyers firm and needs to telephonically speak to someone in EasyEquities as they do not send me the required information regarding a deceased estate we are administering and we have attempted several e-mails to their company. EasyEquities uses an AI that is useless. It does not connect me to a human operator and then the line goes dead. We have made several attempts telephonically