Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DSV Road is described overwhelmingly as a courier that cannot honour its own delivery commitments. Customers waiting on bank cards, MTN devices, NaTIS documents and chronic medication consistently report confirmed time slots passing with no delivery and no call. A small but clear counter-pattern exists around named consultants who take ownership and resolve stuck shipments quickly, which is the only area drawing praise.
Top Strengths:
- •Customer Service & Support: The strongest area, driven by named consultants such as Janine Ray, Hilda Hima and Choene Monyamane who escalate and resolve issues quickly. Customer Service & Support (2.0) is still weighed down by unreachable phone lines and callbacks that never happen.
Replied to 63% of negative reviews
Reply time on negative reviews: 45h 29m
TrustIndex
2.8
Ranking
#9
in Couriers & Delivery
Reply Time
43h 52m
NPS Score
-67
Recommended: Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 45h 29m
Nov '25 - Oct '26
Frequently Asked Questions About DSV Road
What do customers say about DSV Road?
Based on recent customer reviews, DSV Road is described overwhelmingly as a courier that cannot honour its own delivery commitments. Customers waiting on bank cards, MTN devices, NaTIS documents and chronic medication consistently report confirmed time slots passing with no delivery and no call. A small but clear counter-pattern exists around named consultants who take ownership and resolve stuck shipments quickly, which is the only area drawing praise.
What is DSV Road's biggest strength?
DSV Road's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. The strongest area, driven by named consultants such as Janine Ray, Hilda Hima and Choene Monyamane who escalate and resolve issues quickly. Customer Service & Support (2.0) is still weighed down by unreachable phone lines and callbacks that never happen.
What are the most common complaints about DSV Road?
The most common complaint about DSV Road, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Tracking, Communication & Transparency (1.3) is a recurring flashpoint. The tracking portal returns errors, statuses show failed delivery or receiver unavailable when no attempt occurred, and customers must chase every update themselves after missed windows.
How does DSV Road compare to other Couriers & Delivery companies?
DSV Road scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (2); their weakest is Delivery Speed (1.2). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is DSV Road trustworthy?
DSV Road has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 259 reviews in the last 12 months. They reply to 63% of negative reviews, typically within 45 hours 29 min. Hellopeter has tracked DSV Road across 3,867 total reviews. How is the TrustIndex calculated? →
Recent reviews (259)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2014
Unimpressed
Wrong address details in the waybill. Tracking status said they tried to delivery twice but no one was at home. I was at home both times, but I suspect they went to wrong address. No one called to say they were trying to make a delivery. Am now working with their client centre to try and sort it out. Was supposed to be delivered on the 19th Oct 2026. Today is the 23 Oct 2026.
1 reviews | Active since Mar 2014
Unimpressed
Wrong address details in the waybill. Tracking status said they tried to delivery twice but no one was at home. I was at home both times, but I suspect they went to wrong address. No one called to say they were trying to make a delivery. Am now working with their client centre to try and sort it out. Was supposed to be delivered on the 19th Oct 2026. Today is the 23 Oct 2026.
1 reviews | Active since Oct 2023
Horrible service delivery.
I have been waiting 25 days for a replacement card from Nedbank and DSV. The bank keeps blaming the courier and while that happens, no one is resolving this matter. To wait 25 days for a card is crazy and unacceptable, but telling anyone this is pointless. #WHERE THE **** IS MY CARD???? Reference number: ***
1 reviews | Active since Oct 2023
Horrible service delivery.
I have been waiting 25 days for a replacement card from Nedbank and DSV. The bank keeps blaming the courier and while that happens, no one is resolving this matter. To wait 25 days for a card is crazy and unacceptable, but telling anyone this is pointless. #WHERE THE **** IS MY CARD???? Reference number: ***
1 reviews | Active since Jul 2020
DSV Drivers *****!
Worst experience, my parcel had to be returned two times. First time reason is delay enroute and the next one which is the next day is that I am not reachable but my phone never rang these drivers are ***** and I am soo angry!
1 reviews | Active since Jul 2020
DSV Drivers *****!
Worst experience, my parcel had to be returned two times. First time reason is delay enroute and the next one which is the next day is that I am not reachable but my phone never rang these drivers are ***** and I am soo angry!
1 reviews | Active since Oct 2026
When the driver entered the shop, his first words to me were, "Where is your phone
When the driver entered the shop, his first words to me were, "Where is your phone?" I explained that my phone was currently on charge because the battery was flat. He then questioned me as to why I was not using my phone and stated that he had tried to call me. I explained that the delivery/location instructions provided were clear. Despite this, his manner remained extremely rude and arrogant. The driver then told me that if I did not answer my phone, he would simply return the parcel. I found the way he spoke to me completely inappropriate and unacceptable, particularly when dealing with a customer. What concerns me further is that a client who was present in my shop actually confronted the driver about his rude attitude towards me. This was therefore not simply a misunderstanding from my side; another person present also noticed the way he was behaving. Shocking customer service from the driver.
1 reviews | Active since Oct 2026
When the driver entered the shop, his first words to me were, "Where is your phone
When the driver entered the shop, his first words to me were, "Where is your phone?" I explained that my phone was currently on charge because the battery was flat. He then questioned me as to why I was not using my phone and stated that he had tried to call me. I explained that the delivery/location instructions provided were clear. Despite this, his manner remained extremely rude and arrogant. The driver then told me that if I did not answer my phone, he would simply return the parcel. I found the way he spoke to me completely inappropriate and unacceptable, particularly when dealing with a customer. What concerns me further is that a client who was present in my shop actually confronted the driver about his rude attitude towards me. This was therefore not simply a misunderstanding from my side; another person present also noticed the way he was behaving. Shocking customer service from the driver.
1 reviews | Active since Dec 2020
Very terrible
Its been 6 days since their driver DSV *** collide with my car kn R21 North next to Pomona off ramp around 11an 15th September as he did not observe the blind spot. As is my car is in a tow yard accruing daily charges for storage @ R349 per day on top of R8K. Too stip for someone uninsured like me. Tried to call in for Third party vehicle accident claim but I've been sent from one department to the other. A case was *** was registered with EMPD. but as is it don't know who to speak to...
1 reviews | Active since Dec 2020
Very terrible
Its been 6 days since their driver DSV *** collide with my car kn R21 North next to Pomona off ramp around 11an 15th September as he did not observe the blind spot. As is my car is in a tow yard accruing daily charges for storage @ R349 per day on top of R8K. Too stip for someone uninsured like me. Tried to call in for Third party vehicle accident claim but I've been sent from one department to the other. A case was *** was registered with EMPD. but as is it don't know who to speak to...
1 reviews | Active since Apr 2019
DSV Couriers delivery and communication failure
Lost credit card: Received 11 September sms re missed delivery of credit card by DSV of which I was not informed beforehand. Waiting on Saturday - no delivery. Monday phoned DSV twice 08h07 and 13h04. Was promised twice someone will contact me. Tuesday 08h31 followed up with another phone call. promised an escalation. However, my credit card is still missing. It is already 11h45 and no reaction. It seems to me to think ABSA must contract another courier. Given one star becaiuse there is no 0-star option.
1 reviews | Active since Apr 2019
DSV Couriers delivery and communication failure
Lost credit card: Received 11 September sms re missed delivery of credit card by DSV of which I was not informed beforehand. Waiting on Saturday - no delivery. Monday phoned DSV twice 08h07 and 13h04. Was promised twice someone will contact me. Tuesday 08h31 followed up with another phone call. promised an escalation. However, my credit card is still missing. It is already 11h45 and no reaction. It seems to me to think ABSA must contract another courier. Given one star becaiuse there is no 0-star option.
1 reviews | Active since Aug 2017
Dav uselss
I lost my Discovery credit card I received a call from the courier,DSV I was told that they could only deliver the card on Wednesday from 10-13:00 so I was not avAilable but I asked if they could come at any time from 13:00 the consultant said they could not assist me and asked if I would like to cancel the delivery, Discovery please stop using this useless courier company,we have jobs and if I am available at a specific time then your courier soe not want to deliver,ridiculous service!!!
1 reviews | Active since Aug 2017
Dav uselss
I lost my Discovery credit card I received a call from the courier,DSV I was told that they could only deliver the card on Wednesday from 10-13:00 so I was not avAilable but I asked if they could come at any time from 13:00 the consultant said they could not assist me and asked if I would like to cancel the delivery, Discovery please stop using this useless courier company,we have jobs and if I am available at a specific time then your courier soe not want to deliver,ridiculous service!!!
1 reviews | Active since Sept 2011
DSV Couriers please confirm
DSV why can one not track you even when one has a tracking number. Your link just says that number does not exist. HOWEVER when i called Pharmacy Direct they confirmed the tracking number that they sent on Wednesday already. Today is Friday @13:45. But according to DSV the number does not exist....
1 reviews | Active since Sept 2011
DSV Couriers please confirm
DSV why can one not track you even when one has a tracking number. Your link just says that number does not exist. HOWEVER when i called Pharmacy Direct they confirmed the tracking number that they sent on Wednesday already. Today is Friday @13:45. But according to DSV the number does not exist....