DSV Couriers delivery and communication failure

Lost credit card: Received 11 September sms re missed delivery of credit card by DSV of which I was not informed beforehand. Waiting on Saturday - no delivery. Monday phoned DSV twice 08h07 and 13h04. Was promised twice someone will contact me. Tuesday 08h31 followed up with another phone call. promised an escalation. However, my credit card is still missing. It is already 11h45 and no reaction. It seems to me to think ABSA must contract another courier.

Given one star becaiuse there is no 0-star option.