Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DPD Laser is described as a courier that repeatedly fails at the fundamentals of its trade. A recurring theme is failed delivery notifications logged without any driver contact, parcels sitting in depots for weeks, and call centre queues that reset or disconnect. Pricing, Billing & Refunds (1.0) scores marginally highest, while Tracking, Communication & Transparency (0.8) and Parcel Safety & Accountability (0.8) attract the sharpest criticism. Isolated praise centres on individual named drivers.
Top Strengths:
- •Pricing, Billing & Refunds: Delivery and express fees are quoted clearly upfront and payment processes smoothly at booking. Beyond that, customers describe paying for a service they never receive, with refunds for lost parcels and unreimbursed customs duties dragging on indefinitely.
TrustIndex
1.7
NPS Score
-86
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About DPD Laser
What do customers say about DPD Laser?
Based on recent customer reviews, DPD Laser is described as a courier that repeatedly fails at the fundamentals of its trade. A recurring theme is failed delivery notifications logged without any driver contact, parcels sitting in depots for weeks, and call centre queues that reset or disconnect. Pricing, Billing & Refunds (1.0) scores marginally highest, while Tracking, Communication & Transparency (0.8) and Parcel Safety & Accountability (0.8) attract the sharpest criticism. Isolated praise centres on individual named drivers.
What is DPD Laser's biggest strength?
DPD Laser's biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. Delivery and express fees are quoted clearly upfront and payment processes smoothly at booking. Beyond that, customers describe paying for a service they never receive, with refunds for lost parcels and unreimbursed customs duties dragging on indefinitely.
What are the most common complaints about DPD Laser?
The most common complaint about DPD Laser, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Customers consistently report failed delivery notifications with no driver call, hoot or doorbell, parcels stranded in depots for one to three weeks, and overnight or next day services stretching well past a week.
Is DPD Laser trustworthy?
DPD Laser has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 576 reviews in the last 12 months. Hellopeter has tracked DPD Laser across 1,639 total reviews. How is the TrustIndex calculated? →
Recent reviews (576)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2022
Useless *******s
Don't know why takealot gives them parcels. They don't deliver
1 reviews | Active since Aug 2022
Useless *******s
Don't know why takealot gives them parcels. They don't deliver
1 reviews | Active since Oct 2026
Package lost and refusing to refund me
The driver lost my package the company is refusing to refund me or admit that they lost my package. I spoke to so many agency with no luck . The driver is rude and even called me names. I am not sure if I will get my money or my package it's been a month now dealing with this company I don't know what to do anymore. I spoke to Tumi, faith and Thembi and a lot of agency's and they not giving any answers or directions.
1 reviews | Active since Oct 2026
Package lost and refusing to refund me
The driver lost my package the company is refusing to refund me or admit that they lost my package. I spoke to so many agency with no luck . The driver is rude and even called me names. I am not sure if I will get my money or my package it's been a month now dealing with this company I don't know what to do anymore. I spoke to Tumi, faith and Thembi and a lot of agency's and they not giving any answers or directions.
1 reviews | Active since Aug 2019
Makro online deliveries, wherever the driver thinks best.
After all these years of deliveries, this company still does not have systems in place to ensure that delivery to the correct address is made. This company, which is used by Makro Online Shopping profusely apologises when contacted to enquire about the missing parcel and that is where it remains. I will not buy from Makro Online again. What a bad experience from day one, waiting for the delivery after I was notified that my parcel is out for delivery just after 09:00 and delivered to a totally different address 19:00 that night, up to today, two weeks later where *** were sent, phone calls were made and empty promises were received.
1 reviews | Active since Aug 2019
Makro online deliveries, wherever the driver thinks best.
After all these years of deliveries, this company still does not have systems in place to ensure that delivery to the correct address is made. This company, which is used by Makro Online Shopping profusely apologises when contacted to enquire about the missing parcel and that is where it remains. I will not buy from Makro Online again. What a bad experience from day one, waiting for the delivery after I was notified that my parcel is out for delivery just after 09:00 and delivered to a totally different address 19:00 that night, up to today, two weeks later where *** were sent, phone calls were made and empty promises were received.
1 reviews | Active since Feb 2019
Horrible
If I could give zero stars for this in order to comment, I would. If I see a parcel needs to be delivered by DPD, I cringe! 99.9% of the time the parcel is delayed because they send it to the wrong depot. If a parcel is due with Courier guy or TakeAlot - excellent service and on time delivery!
1 reviews | Active since Feb 2019
Horrible
If I could give zero stars for this in order to comment, I would. If I see a parcel needs to be delivered by DPD, I cringe! 99.9% of the time the parcel is delayed because they send it to the wrong depot. If a parcel is due with Courier guy or TakeAlot - excellent service and on time delivery!
1 reviews | Active since Nov 2009
Unacceptable Delivery Delays, Poor Customer Service and No Accountability
I am extremely dissatisfied and frustrated with the appalling service I have received regarding a parcel sent from Centurion to Kempton Park. The parcel was collected on 9 October 2026, with an expected delivery date of approximately 13 October. The delivery was then rescheduled to 16 October, and now, unbelievably, it has been pushed back yet again to 22 October. This is completely unacceptable. The parcel is destined for Amazon, and we operate as a business. These repeated and unexplained delays are not merely an inconvenience; they are affecting our business operations and resulting in lost revenue. Every additional day this parcel remains undelivered has real financial consequences. What makes this situation even more frustrating is the complete lack of accountability and meaningful customer support. I have lodged a formal complaint on your website and contacted customer care multiple times. Each time, I am given the same unhelpful explanation: the parcel is apparently sitting on the warehouse floor in Johannesburg and simply needs to be transported to Kempton Park. How can a parcel collected on 9 October, travelling such a short distance, still be sitting in a warehouse with its delivery date repeatedly pushed out? What exactly is preventing it from being dispatched, and why has nobody taken ownership of resolving this matter? The customer service experience is equally unacceptable. There appears to be no escalation process, no alternative contact number, and no way to speak to a supervisor or manager. When I request to speak to someone with the authority to resolve the issue, I am told that this is not possible and that I must continue using the same customer care number, which merely results in emails being sent. Despite my repeated attempts and formal complaint, I have yet to receive any meaningful response or resolution. This is not what customers should expect from a courier service entrusted with business-critical deliveries. Repeatedly changing delivery dates without resolving the underlying problem, while offering no effective escalation channel, demonstrates a serious failure in service delivery and customer care. I demand the following: Immediate escalation of this matter to a manager or someone with the authority to intervene. Urgent delivery of the parcel, rather than another automated rescheduling of the delivery date. A clear and honest explanation of why the parcel has been delayed repeatedly despite being at the Johannesburg warehouse. A formal response to my existing complaint, including an explanation of what will be done to address the financial impact on our business. I am posting this on HelloPeter because the normal customer service channels have failed to provide any meaningful assistance. Customers should not have to resort to public complaints simply to get a parcel moved between warehouses. This is completely unacceptable, and I expect action rather than another excuse or another revised delivery date.
1 reviews | Active since Nov 2009
Unacceptable Delivery Delays, Poor Customer Service and No Accountability
I am extremely dissatisfied and frustrated with the appalling service I have received regarding a parcel sent from Centurion to Kempton Park. The parcel was collected on 9 October 2026, with an expected delivery date of approximately 13 October. The delivery was then rescheduled to 16 October, and now, unbelievably, it has been pushed back yet again to 22 October. This is completely unacceptable. The parcel is destined for Amazon, and we operate as a business. These repeated and unexplained delays are not merely an inconvenience; they are affecting our business operations and resulting in lost revenue. Every additional day this parcel remains undelivered has real financial consequences. What makes this situation even more frustrating is the complete lack of accountability and meaningful customer support. I have lodged a formal complaint on your website and contacted customer care multiple times. Each time, I am given the same unhelpful explanation: the parcel is apparently sitting on the warehouse floor in Johannesburg and simply needs to be transported to Kempton Park. How can a parcel collected on 9 October, travelling such a short distance, still be sitting in a warehouse with its delivery date repeatedly pushed out? What exactly is preventing it from being dispatched, and why has nobody taken ownership of resolving this matter? The customer service experience is equally unacceptable. There appears to be no escalation process, no alternative contact number, and no way to speak to a supervisor or manager. When I request to speak to someone with the authority to resolve the issue, I am told that this is not possible and that I must continue using the same customer care number, which merely results in emails being sent. Despite my repeated attempts and formal complaint, I have yet to receive any meaningful response or resolution. This is not what customers should expect from a courier service entrusted with business-critical deliveries. Repeatedly changing delivery dates without resolving the underlying problem, while offering no effective escalation channel, demonstrates a serious failure in service delivery and customer care. I demand the following: Immediate escalation of this matter to a manager or someone with the authority to intervene. Urgent delivery of the parcel, rather than another automated rescheduling of the delivery date. A clear and honest explanation of why the parcel has been delayed repeatedly despite being at the Johannesburg warehouse. A formal response to my existing complaint, including an explanation of what will be done to address the financial impact on our business. I am posting this on HelloPeter because the normal customer service channels have failed to provide any meaningful assistance. Customers should not have to resort to public complaints simply to get a parcel moved between warehouses. This is completely unacceptable, and I expect action rather than another excuse or another revised delivery date.
1 reviews | Active since Feb 2024
Delayed package
If I could rate them no star , I would. Terrible service, I was supposed to have gotten my order 4 days ago but I am still waiting for it. I lost clients because of them, this is by far the worst courier company in South Africa.
1 reviews | Active since Feb 2024
Delayed package
If I could rate them no star , I would. Terrible service, I was supposed to have gotten my order 4 days ago but I am still waiting for it. I lost clients because of them, this is by far the worst courier company in South Africa.