Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Blue Label Connect is described overwhelmingly negatively across every measured theme. Customers consistently report unauthorised debit orders, subscriptions loaded onto retail store accounts without consent, refunds promised but never paid, and credit bureau listings on accounts already settled. Billing, Contracts and Account Management (0.7) is the deepest wound, while isolated agents such as Veronique, Amanda and Anya earn genuine praise.
Top Strengths:
- •Customer Service & Support Quality: The only bright spots in the dataset sit here. Named agents including Veronique, Amanda, Anya, Carol M and Prudence N are singled out for patience, proactive feedback and actually closing long running disputes, showing capability exists within the team.
Replied to 97% of negative reviews
Reply time on negative reviews: 75h 60m
TrustIndex
2.1
Ranking
#27
in Fibre & Broadband
Reply Time
75h 31m
NPS Score
-92
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 75h 60m
Nov '25 - Oct '26
Frequently Asked Questions About Blue Label Connect
What do customers say about Blue Label Connect?
Based on recent customer reviews, Blue Label Connect is described overwhelmingly negatively across every measured theme. Customers consistently report unauthorised debit orders, subscriptions loaded onto retail store accounts without consent, refunds promised but never paid, and credit bureau listings on accounts already settled. Billing, Contracts and Account Management (0.7) is the deepest wound, while isolated agents such as Veronique, Amanda and Anya earn genuine praise.
What is Blue Label Connect's biggest strength?
Blue Label Connect's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The only bright spots in the dataset sit here. Named agents including Veronique, Amanda, Anya, Carol M and Prudence N are singled out for patience, proactive feedback and actually closing long running disputes, showing capability exists within the team.
What are the most common complaints about Blue Label Connect?
The most common complaint about Blue Label Connect, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is emails that go unanswered, contact numbers that ring busy or are out of service, and promised callbacks that never arrive. Customers report being told repeatedly that the matter has been escalated with no outcome.
How does Blue Label Connect compare to other Fibre & Broadband companies?
Blue Label Connect scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (1.1); their weakest is Billing & Contracts (0.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Blue Label Connect trustworthy?
Blue Label Connect has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 256 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 75 hours 60 min. Hellopeter has tracked Blue Label Connect across 2,544 total reviews. How is the TrustIndex calculated? →
Recent reviews (256)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2025
Blue label Connect
I have bad experience with this company,I took a phone from them years back and the phone had problems and I reported the matter to them they did come fetch the phone to fix it and brought it back still with the same problem I didn't even use the phone for 7days and I was asked to pay for repays I refused now it's affecting my life and never got the phone gave them their sincere too. Horrible company won't recommend it to anyone.
1 reviews | Active since Nov 2025
Blue label Connect
I have bad experience with this company,I took a phone from them years back and the phone had problems and I reported the matter to them they did come fetch the phone to fix it and brought it back still with the same problem I didn't even use the phone for 7days and I was asked to pay for repays I refused now it's affecting my life and never got the phone gave them their sincere too. Horrible company won't recommend it to anyone.
1 reviews | Active since Jan 2024
Blue Label is useless.
My contract is paid up in 2020.According to Blue Label there is still a outstanding amount of R9000. Blue Label keeps on contact me and told me that I'm qualified for a Contract cellphone. The people work at Blue Label is useless and the contact number *** ,don't even try to contact them,they don't answer.
1 reviews | Active since Jan 2024
Blue Label is useless.
My contract is paid up in 2020.According to Blue Label there is still a outstanding amount of R9000. Blue Label keeps on contact me and told me that I'm qualified for a Contract cellphone. The people work at Blue Label is useless and the contact number *** ,don't even try to contact them,they don't answer.
1 reviews | Active since Feb 2026
Assistance would be highly appreciated
I've been calling STD Bank Connect since 12h00 today and I've been holding for an hour. I was ****** now I don't have a card or a phone now I need to apply for the new sim card but its difficult to hold of STD Bank Connect. I went to STD Bank branch, and I was given a number to call but still I'm not getting any assistance.
1 reviews | Active since Feb 2026
Assistance would be highly appreciated
I've been calling STD Bank Connect since 12h00 today and I've been holding for an hour. I was ****** now I don't have a card or a phone now I need to apply for the new sim card but its difficult to hold of STD Bank Connect. I went to STD Bank branch, and I was given a number to call but still I'm not getting any assistance.
1 reviews | Active since Oct 2026
Miss
******* My name is Hlengiwe Mjaji my cellphone no.***.i bought contract is not working even speaker can't hear if they call me .en took my money on wrong day that wee not agreed with..en worse this Phoenix is not that I ordered..en they charge me.if I'm not happy with their service..en to cancel Pls help me to stop taking my money on my acc ..they were ******** I hard about te after wast they did to me ..my ID no ***...
1 reviews | Active since Oct 2026
Miss
******* My name is Hlengiwe Mjaji my cellphone no.***.i bought contract is not working even speaker can't hear if they call me .en took my money on wrong day that wee not agreed with..en worse this Phoenix is not that I ordered..en they charge me.if I'm not happy with their service..en to cancel Pls help me to stop taking my money on my acc ..they were ******** I hard about te after wast they did to me ..my ID no ***...
1 reviews | Active since Mar 2018
Unexpected R499 deduction despite confirmation from Blue Label Connect
can help you escalate the complaint publicly to Blue Label Connect, but it is primarily a platform for customer complaints and company responses—it does not itself have the power to order Blue Label to refund your R499. For your situation, I would use it because you have a clear timeline: Agreed deduction: end of October 2026 Blue Label call: 30 September 2026 You were told the deduction would not happen this month R499 was nevertheless deducted Blue Label has told you they cannot reverse it Capitec has advised you to take the matter back to Blue Label
1 reviews | Active since Mar 2018
Unexpected R499 deduction despite confirmation from Blue Label Connect
can help you escalate the complaint publicly to Blue Label Connect, but it is primarily a platform for customer complaints and company responses—it does not itself have the power to order Blue Label to refund your R499. For your situation, I would use it because you have a clear timeline: Agreed deduction: end of October 2026 Blue Label call: 30 September 2026 You were told the deduction would not happen this month R499 was nevertheless deducted Blue Label has told you they cannot reverse it Capitec has advised you to take the matter back to Blue Label
1 reviews | Active since Dec 2025
Very very disappointing
Every months its the same thing. Debit orders going off and then I get calls saying I didn't pay the account. Got a message stating the the services will be suspended due to know payment. This is the last time km complaining. I am going to stop the debit orders now and pay into the bank account every month due to other people's incompetence. I have now 5 unpaids on experian cause they are not doing their jobs. This is reflecting badly on me now. Please don't ask me to send proof of payment do your jobs and go look for the money like you found all the other payments. Your services is the worst of the worst and you want to run a business. I won't recommend any one to do business with you
1 reviews | Active since Dec 2025
Very very disappointing
Every months its the same thing. Debit orders going off and then I get calls saying I didn't pay the account. Got a message stating the the services will be suspended due to know payment. This is the last time km complaining. I am going to stop the debit orders now and pay into the bank account every month due to other people's incompetence. I have now 5 unpaids on experian cause they are not doing their jobs. This is reflecting badly on me now. Please don't ask me to send proof of payment do your jobs and go look for the money like you found all the other payments. Your services is the worst of the worst and you want to run a business. I won't recommend any one to do business with you
1 reviews | Active since May 2025
Horrible Service
WOW NO SERVICE PROVIDER HAS EVER BEEN, SO FRUSTRATING NO ONE EVER ANSWERS THE PHONES WHEN YOU CALL REGARDING A QUERY, BEEN DEBITED FOR EXTRA MONTHS AFTER OUR CONTRACT AGREEMENT HAS FINISHED NO PAID UP LETTER RECEIVED EVEN WHEN YOU BLOCK THEM THEY STILL DEBIT WITHOUT FAIL MY BANK SUGGESTED I TAKE THE MATTER FURTHER, HOPEFULLY IT WON'T LEAD TO THAT!
1 reviews | Active since May 2025
Horrible Service
WOW NO SERVICE PROVIDER HAS EVER BEEN, SO FRUSTRATING NO ONE EVER ANSWERS THE PHONES WHEN YOU CALL REGARDING A QUERY, BEEN DEBITED FOR EXTRA MONTHS AFTER OUR CONTRACT AGREEMENT HAS FINISHED NO PAID UP LETTER RECEIVED EVEN WHEN YOU BLOCK THEM THEY STILL DEBIT WITHOUT FAIL MY BANK SUGGESTED I TAKE THE MATTER FURTHER, HOPEFULLY IT WON'T LEAD TO THAT!