1 reviews | Active since May 2025
Horrible Service
WOW NO SERVICE PROVIDER HAS EVER BEEN, SO FRUSTRATING NO ONE EVER ANSWERS THE PHONES WHEN YOU CALL REGARDING A QUERY, BEEN DEBITED FOR EXTRA MONTHS AFTER OUR CONTRACT AGREEMENT HAS FINISHED NO PAID UP LETTER RECEIVED EVEN WHEN YOU BLOCK THEM THEY STILL DEBIT WITHOUT FAIL MY BANK SUGGESTED I TAKE THE MATTER FURTHER, HOPEFULLY IT WON'T LEAD TO THAT!
Good afternoon, Josua,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and poor service you experienced.
We have reviewed your account and can confirm that the transactions reflected are not a double debit. Your account currently has an outstanding balance, and we can only issue a paid-up letter once the account has been fully settled.
We would, however, be happy to provide you with a detailed statement of your account so that you can review all payments and transactions.
I will be sending your statement to the email provided, and we will gladly assist you further.
Kind Regards
Lee-Anne
Good afternoon, Josua,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and poor service you experienced.
We have reviewed your account and can confirm that the transactions reflected are not a double debit. Your account currently has an outstanding balance, and we can only issue a paid-up letter once the account has been fully settled.
We would, however, be happy to provide you with a detailed statement of your account so that you can review all payments and transactions.
I will be sending your statement to the email provided, and we will gladly assist you further.
Kind Regards
Lee-Anne