1 reviews | Active since Mar 2018
Unexpected R499 deduction despite confirmation from Blue Label Connect
can help you escalate the complaint publicly to Blue Label Connect, but it is primarily a platform for customer complaints and company responses—it does not itself have the power to order Blue Label to refund your R499.
For your situation, I would use it because you have a clear timeline:
Agreed deduction: end of October 2026 Blue Label call: 30 September 2026 You were told the deduction would not happen this month R499 was nevertheless deducted Blue Label has told you they cannot reverse it Capitec has advised you to take the matter back to Blue Label
Good morning Linda,
Thank you for reaching out to us and bringing this matter to our attention. We understand your concern about the debit being processed earlier than expected.
We reviewed the sales call recording from 31 August 2026. During the call, it was explained that your debit order would be processed on the 25th of each month, with the first payment scheduled for 25 September 2026. It was also explained that, should your parcel be delivered after the scheduled debit date, the first payment would be collected the following month.
Based on the information confirmed during the call, the debit was processed in accordance with the agreed arrangement. Unfortunately, we are therefore unable to process a refund.
We trust this clarifies the matter.
Kind Regards
Lee-Anne
Good morning Linda,
Thank you for reaching out to us and bringing this matter to our attention. We understand your concern about the debit being processed earlier than expected.
We reviewed the sales call recording from 31 August 2026. During the call, it was explained that your debit order would be processed on the 25th of each month, with the first payment scheduled for 25 September 2026. It was also explained that, should your parcel be delivered after the scheduled debit date, the first payment would be collected the following month.
Based on the information confirmed during the call, the debit was processed in accordance with the agreed arrangement. Unfortunately, we are therefore unable to process a refund.
We trust this clarifies the matter.
Kind Regards
Lee-Anne