Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Avon Justine is described overwhelmingly through unresolved account and billing disputes rather than beauty products. Customers consistently report accounts opened in their names without consent, ignored credit control emails and refunds that never arrive. A recurring theme is the absence of any working phone line, leaving representatives and shoppers dependent on an unresponsive WhatsApp channel while debt collectors continue to pursue settled balances.
Top Strengths:
- •Customer Service, Staff & Experience: The strongest sentiment comes from representatives who value the earning opportunity and from buyers who enjoy the range and specials. Beyond that, callers describe dropped calls, a bot that cannot assist and representatives who refuse to submit complaint forms.
TrustIndex
2
NPS Score
-72
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Avon Justine
What do customers say about Avon Justine?
Based on recent customer reviews, Avon Justine is described overwhelmingly through unresolved account and billing disputes rather than beauty products. Customers consistently report accounts opened in their names without consent, ignored credit control emails and refunds that never arrive. A recurring theme is the absence of any working phone line, leaving representatives and shoppers dependent on an unresponsive WhatsApp channel while debt collectors continue to pursue settled balances.
What is Avon Justine's biggest strength?
Avon Justine's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. The strongest sentiment comes from representatives who value the earning opportunity and from buyers who enjoy the range and specials. Beyond that, callers describe dropped calls, a bot that cannot assist and representatives who refuse to submit complaint forms.
What are the most common complaints about Avon Justine?
The most common complaint about Avon Justine, based on Hellopeter's AI analysis of recent customer reviews, is Memberships, Contracts & Cancellations. Customers repeatedly describe credit accounts opened using their ID numbers without consent, weak vetting, and settled accounts that are never closed. Affidavits and certified documents are submitted to the fraud division, then months pass with no clearance or paid up letter.
Is Avon Justine trustworthy?
Avon Justine has a TrustIndex of 2 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. Hellopeter has tracked Avon Justine across 2,103 total reviews. How is the TrustIndex calculated? →
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2022
Extremely Disappointed with Avon's Service – 4 Weeks and Still No Resolution
Extremely Disappointed with Avon's Service – 4 Weeks and Still No Resolution I am extremely disappointed with the service I have received from Avon regarding matter reference ***. I received an incomplete order and subsequently arranged for the outstanding item to be collected and returned. Avon appointed Skynet as its courier, and Skynet collected the item. However, when I followed up with Avon, I was informed that they had not yet received the item back and were still waiting for Skynet. It has now been four weeks, and the matter remains unresolved. Despite sending numerous follow-up emails to Chantell, I continue to receive the same response: "Awaiting Skynet." There has been no meaningful progress, no clear resolution, and no definite timeframe provided for resolving this issue. What makes this situation particularly frustrating is the financial impact it is having on my business. My customer is unable to make payment until they receive their complete order. As a result, my business is being negatively affected by a delay that is beyond my control. I understand that courier delays can happen, but I find it unacceptable that, after four weeks, Avon has not managed to resolve the matter or provide a satisfactory solution. As the company that appointed Skynet, I believe Avon should take responsibility for following up with its courier and ensuring that the matter is resolved, rather than repeatedly giving the same response without taking effective action. This experience has left me extremely dissatisfied with Avon's customer service and the lack of urgency shown in handling my complaint. Customers should not have to spend weeks following up on an issue, especially when it has direct financial consequences for their businesses.
1 reviews | Active since Apr 2022
Extremely Disappointed with Avon's Service – 4 Weeks and Still No Resolution
Extremely Disappointed with Avon's Service – 4 Weeks and Still No Resolution I am extremely disappointed with the service I have received from Avon regarding matter reference ***. I received an incomplete order and subsequently arranged for the outstanding item to be collected and returned. Avon appointed Skynet as its courier, and Skynet collected the item. However, when I followed up with Avon, I was informed that they had not yet received the item back and were still waiting for Skynet. It has now been four weeks, and the matter remains unresolved. Despite sending numerous follow-up emails to Chantell, I continue to receive the same response: "Awaiting Skynet." There has been no meaningful progress, no clear resolution, and no definite timeframe provided for resolving this issue. What makes this situation particularly frustrating is the financial impact it is having on my business. My customer is unable to make payment until they receive their complete order. As a result, my business is being negatively affected by a delay that is beyond my control. I understand that courier delays can happen, but I find it unacceptable that, after four weeks, Avon has not managed to resolve the matter or provide a satisfactory solution. As the company that appointed Skynet, I believe Avon should take responsibility for following up with its courier and ensuring that the matter is resolved, rather than repeatedly giving the same response without taking effective action. This experience has left me extremely dissatisfied with Avon's customer service and the lack of urgency shown in handling my complaint. Customers should not have to spend weeks following up on an issue, especially when it has direct financial consequences for their businesses.
1 reviews | Active since Oct 2024
Avon ***** and credit damage
The worst we have had an issue with resolving a ***** matter. Did all that was required did affidavit all supporting documents. When we call customer service they say we must send an email w send and email then no one responds this matter has been going on since last year June and no one seems to able to assist I don't know Ben know where else to escalate this matter but Avon is not responding. Can someone please contact me urgently
1 reviews | Active since Oct 2024
Avon ***** and credit damage
The worst we have had an issue with resolving a ***** matter. Did all that was required did affidavit all supporting documents. When we call customer service they say we must send an email w send and email then no one responds this matter has been going on since last year June and no one seems to able to assist I don't know Ben know where else to escalate this matter but Avon is not responding. Can someone please contact me urgently
1 reviews | Active since May 2025
Run!!!
I was an agent for more than five years, but my experience has left me deeply disappointed. My order was delayed after the Avon withheld it, even though it was within my available credit. This affected my customers' payments. I then paid my *** in full, only to be told I still owed an additional R50 late-payment fee. I had made late payments before, but this fee was only raised after I asked for my *** to be closed and said I no longer wanted to be an agent. The dispute was escalated to *** over an amount of around R200, despite my efforts to resolve the matter. I'm concerned about how the situation has been handled and the possibility of negative consequences for my ***. After more than five years, I expected better communication and fair treatment. I recommend that anyone considering becoming an agent carefully review the company's payment, credit, and account-closure policies.
1 reviews | Active since May 2025
Run!!!
I was an agent for more than five years, but my experience has left me deeply disappointed. My order was delayed after the Avon withheld it, even though it was within my available credit. This affected my customers' payments. I then paid my *** in full, only to be told I still owed an additional R50 late-payment fee. I had made late payments before, but this fee was only raised after I asked for my *** to be closed and said I no longer wanted to be an agent. The dispute was escalated to *** over an amount of around R200, despite my efforts to resolve the matter. I'm concerned about how the situation has been handled and the possibility of negative consequences for my ***. After more than five years, I expected better communication and fair treatment. I recommend that anyone considering becoming an agent carefully review the company's payment, credit, and account-closure policies.
1 reviews | Active since Aug 2018
Horrible service from AvonSa
I have ordered products online in August 2026 that was needed to be delivered before 5 September. 1 September a consultant said I will have it by 4th September. Have been struggling to get a refund since beginning september as products never arrived
1 reviews | Active since Aug 2018
Horrible service from AvonSa
I have ordered products online in August 2026 that was needed to be delivered before 5 September. 1 September a consultant said I will have it by 4th September. Have been struggling to get a refund since beginning september as products never arrived
1 reviews | Active since Sept 2026
hello please review
I'm an Avon agent. I ordered stock worth R1700 in June. However the order was delivered to a wrong address. I made them aware,however a representative from Avon told me to make a plan to go collect the order. These are people's orders. my question is,who signed for my order? I was not even called to be told my order was delivered. to date I don't know where the order is. All they tell me is they will close my account n I owe them. I've been selling Avon for 9 years,this is the first experience I had to suffer to get my order.
1 reviews | Active since Sept 2026
hello please review
I'm an Avon agent. I ordered stock worth R1700 in June. However the order was delivered to a wrong address. I made them aware,however a representative from Avon told me to make a plan to go collect the order. These are people's orders. my question is,who signed for my order? I was not even called to be told my order was delivered. to date I don't know where the order is. All they tell me is they will close my account n I owe them. I've been selling Avon for 9 years,this is the first experience I had to suffer to get my order.
1 reviews | Active since Aug 2026
Avon Owes Me R500 And Is Ignoring Me
On 24 July 2026 I started notifying Avon Credit Control about a mistaken payment of R500 made to account ***. Avon responded saying they "see R116.10 on their system" but have not paid me this amount, nor the remaining R383.90. Total owed: R500. I have sent proof of payment and follow-up emails COUNTLESS TIMES to *** but have been completely ignored. I sent a FINAL DEMAND email but still No response. DEMAND: 1. Full statement of account for ***. Immediate payment/refund of the full R500 to my account number 3. Written confirmation of payment date Avon is acknowledging the debt but refusing to pay and refusing to communicate. If this is not resolved within 5 business days I will escalate to the National Consumer Commission and Small Claims Court.
1 reviews | Active since Aug 2026
Avon Owes Me R500 And Is Ignoring Me
On 24 July 2026 I started notifying Avon Credit Control about a mistaken payment of R500 made to account ***. Avon responded saying they "see R116.10 on their system" but have not paid me this amount, nor the remaining R383.90. Total owed: R500. I have sent proof of payment and follow-up emails COUNTLESS TIMES to *** but have been completely ignored. I sent a FINAL DEMAND email but still No response. DEMAND: 1. Full statement of account for ***. Immediate payment/refund of the full R500 to my account number 3. Written confirmation of payment date Avon is acknowledging the debt but refusing to pay and refusing to communicate. If this is not resolved within 5 business days I will escalate to the National Consumer Commission and Small Claims Court.
1 reviews | Active since Nov 2016
*****ulent account opened
I see on my credit profile that there's an account opened under my name around may. This is *****ulent, I never opened any account with you or had any dealings with Avon. Can you investigate as to who opened it and who took those goods. This has affected my score and I want it removed under my name and my profile updated urgently. I'd no *** contact no ***
1 reviews | Active since Nov 2016
*****ulent account opened
I see on my credit profile that there's an account opened under my name around may. This is *****ulent, I never opened any account with you or had any dealings with Avon. Can you investigate as to who opened it and who took those goods. This has affected my score and I want it removed under my name and my profile updated urgently. I'd no *** contact no ***
1 reviews | Active since Aug 2026
Unsecured Justine account opened on my name
I have paid Justine avon last 10 November 2025 using my father's fnb account R1250.06 now im owing R2011. 27 even sent the proof of payment countless times, also tried to send the administrator my ID number it keep on saying my ID number doesn't have any debtor informtion, any help regarding this matter please im tired my credit score is damaged because of them.
1 reviews | Active since Aug 2026
Unsecured Justine account opened on my name
I have paid Justine avon last 10 November 2025 using my father's fnb account R1250.06 now im owing R2011. 27 even sent the proof of payment countless times, also tried to send the administrator my ID number it keep on saying my ID number doesn't have any debtor informtion, any help regarding this matter please im tired my credit score is damaged because of them.