Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Scentimental is described as a designer inspired fragrance house that consistently over delivers on service, speed and value. Customers repeatedly praise named team members, rapid order updates and unbeatable bundle deals. A recurring theme is fragrance longevity that rivals originals, though a minority report watery batches, leaking bottles or unresolved quality complaints that soured otherwise loyal buyers.
Top Strengths:
- •Customer Service, Staff & Experience: Customers name Ana, Jason, Shivani, Kate and Lupho as going well beyond expectations. Recurring praise covers proactive help with order changes, corrected delivery addresses, careful protective packaging and first time buyers being made to feel genuinely welcomed and valued.
Replied to 67% of negative reviews
Reply time on negative reviews: 230h 3m
TrustIndex
6.5
Reply Time
230h 3m
NPS Score
90
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 230h 3m
Nov '25 - Oct '26
Frequently Asked Questions About Scentimental
What do customers say about Scentimental?
Based on recent customer reviews, Scentimental is described as a designer inspired fragrance house that consistently over delivers on service, speed and value. Customers repeatedly praise named team members, rapid order updates and unbeatable bundle deals. A recurring theme is fragrance longevity that rivals originals, though a minority report watery batches, leaking bottles or unresolved quality complaints that soured otherwise loyal buyers.
What is Scentimental's biggest strength?
Scentimental's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers name Ana, Jason, Shivani, Kate and Lupho as going well beyond expectations. Recurring praise covers proactive help with order changes, corrected delivery addresses, careful protective packaging and first time buyers being made to feel genuinely welcomed and valued.
What are the most common complaints about Scentimental?
The most common complaint about Scentimental, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Most customers report same hour replies and replacements within days, but a few describe emails answered only with ticket numbers, repeated advice to wait while the seven day guarantee expired, and one claim of a negative review being removed.
How does Scentimental compare to other Beauty & Personal Care companies?
Scentimental scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.6. Their strongest theme is Customer Service (4.7); their weakest is Treatment Quality (4.5). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.6). How is the AI Score calculated? →
Is Scentimental trustworthy?
Scentimental has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 111 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 230 hours 3 min. Hellopeter has tracked Scentimental across 456 total reviews. How is the TrustIndex calculated? →
Recent reviews (111)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2025
Hit or miss
Some fragrances come close to the originals, others not so much
1 reviews | Active since Jun 2025
Hit or miss
Some fragrances come close to the originals, others not so much
1 reviews | Active since Jun 2023
Scentimental SA - Quality, Projection & Incredible Value! ✨
Scentimental has honestly become a favourite in our household! My husband and I are completely obsessed with the fragrances and have been purchasing from them for a while now. We don't even bother looking elsewhere anymore. 🤍 What impresses me most is how close the fragrances are to the originals. The scents are beautifully made, have amazing projection and actually stay noticeable for hours. I've lost count of how many times I've been asked what perfume I'm wearing or received compliments when using them! The quality you get for the price is incredible. You're getting beautiful fragrances without paying the crazy prices of designer perfumes, and the bottles themselves look so luxurious and classy. Their customer service is another reason we keep coming back. Everything is handled professionally and the communication throughout the order process is excellent. If you love smelling expensive, getting compliments and having your fragrance actually project without spending a fortune, Scentimental is definitely worth trying. We absolutely love the brand and will continue to be loyal customers! ✨
1 reviews | Active since Jun 2023
Scentimental SA - Quality, Projection & Incredible Value! ✨
Scentimental has honestly become a favourite in our household! My husband and I are completely obsessed with the fragrances and have been purchasing from them for a while now. We don't even bother looking elsewhere anymore. 🤍 What impresses me most is how close the fragrances are to the originals. The scents are beautifully made, have amazing projection and actually stay noticeable for hours. I've lost count of how many times I've been asked what perfume I'm wearing or received compliments when using them! The quality you get for the price is incredible. You're getting beautiful fragrances without paying the crazy prices of designer perfumes, and the bottles themselves look so luxurious and classy. Their customer service is another reason we keep coming back. Everything is handled professionally and the communication throughout the order process is excellent. If you love smelling expensive, getting compliments and having your fragrance actually project without spending a fortune, Scentimental is definitely worth trying. We absolutely love the brand and will continue to be loyal customers! ✨
1 reviews | Active since Sept 2020
Hi, I'd like to compliment the service from Scentimental customer support and their fast delivery, I received my order within
Great service and super fast delivery. Top notch perfumes ever.
1 reviews | Active since Sept 2020
Hi, I'd like to compliment the service from Scentimental customer support and their fast delivery, I received my order within
Great service and super fast delivery. Top notch perfumes ever.
1 reviews | Active since Dec 2012
Very disappointed. After 4 weeks of maturing, both smell like cheap perfume and nothing like the originals they're supposed to
I purchased two fragrances from Scentimental — Inspired by Narciso Rodriguez for Her and Inspired by Bvlgari Pour Femme. Unfortunately, I am extremely disappointed with both. I followed the company's advice and left them to mature for four weeks before opening and using them. Sadly, neither fragrance smells remotely close to the original perfumes. Instead, to me, both smell like cheap perfume and have very little resemblance to the fragrances they are supposed to replicate. I completely understand that an "inspired by" fragrance won't be identical to the original, but I expected at least a similar fragrance profile. These unfortunately don't come close. I really wanted to like these, but after buying two different fragrances and having the same experience with both, I certainly won't be ordering again. 😔
1 reviews | Active since Dec 2012
Very disappointed. After 4 weeks of maturing, both smell like cheap perfume and nothing like the originals they're supposed to
I purchased two fragrances from Scentimental — Inspired by Narciso Rodriguez for Her and Inspired by Bvlgari Pour Femme. Unfortunately, I am extremely disappointed with both. I followed the company's advice and left them to mature for four weeks before opening and using them. Sadly, neither fragrance smells remotely close to the original perfumes. Instead, to me, both smell like cheap perfume and have very little resemblance to the fragrances they are supposed to replicate. I completely understand that an "inspired by" fragrance won't be identical to the original, but I expected at least a similar fragrance profile. These unfortunately don't come close. I really wanted to like these, but after buying two different fragrances and having the same experience with both, I certainly won't be ordering again. 😔
1 reviews | Active since Oct 2020
Amazing 👏🏿❤️
I placed my order of 3x100ml and a small perfume on the 26th of September 2026. I received it today and I am so happy that I decided to give Scentimental a try. The perfumes smells so divine I don't even know which one I am gonna use first. Thank you for such a wonderful experience. I will definitely order again once my combo is finished. 🙏🏿😊
1 reviews | Active since Oct 2020
Amazing 👏🏿❤️
I placed my order of 3x100ml and a small perfume on the 26th of September 2026. I received it today and I am so happy that I decided to give Scentimental a try. The perfumes smells so divine I don't even know which one I am gonna use first. Thank you for such a wonderful experience. I will definitely order again once my combo is finished. 🙏🏿😊
1 reviews | Active since Dec 2017
Scent is scenting "
"Scent is scenting", smells so boujee, fast delivery & awesome service!
1 reviews | Active since Dec 2017
Scent is scenting "
"Scent is scenting", smells so boujee, fast delivery & awesome service!