Extremely Disappointed with Avon's Service – 4 Weeks and Still No Resolution

Extremely Disappointed with Avon's Service – 4 Weeks and Still No Resolution

I am extremely disappointed with the service I have received from Avon regarding matter reference ***.

I received an incomplete order and subsequently arranged for the outstanding item to be collected and returned. Avon appointed Skynet as its courier, and Skynet collected the item. However, when I followed up with Avon, I was informed that they had not yet received the item back and were still waiting for Skynet.

It has now been four weeks, and the matter remains unresolved. Despite sending numerous follow-up emails to Chantell, I continue to receive the same response: "Awaiting Skynet." There has been no meaningful progress, no clear resolution, and no definite timeframe provided for resolving this issue.

What makes this situation particularly frustrating is the financial impact it is having on my business. My customer is unable to make payment until they receive their complete order. As a result, my business is being negatively affected by a delay that is beyond my control.

I understand that courier delays can happen, but I find it unacceptable that, after four weeks, Avon has not managed to resolve the matter or provide a satisfactory solution. As the company that appointed Skynet, I believe Avon should take responsibility for following up with its courier and ensuring that the matter is resolved, rather than repeatedly giving the same response without taking effective action.

This experience has left me extremely dissatisfied with Avon's customer service and the lack of urgency shown in handling my complaint. Customers should not have to spend weeks following up on an issue, especially when it has direct financial consequences for their businesses.