Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zone Fitness draws heavy criticism around the membership lifecycle while earning isolated praise for individual agents. Customers consistently report cancellation fees, contracts that auto renew and accounts handed to debt collectors for disputed amounts. A recurring theme is unanswered emails and ignored complaint references. Facility condition at certain branches and manager conduct on the gym floor also dominate the negative feedback.
Top Strengths:
- •Customer Service, Staff & Experience: Named agents such as Precious Ramulongo, Andiswa Mkhize, Tessa and Farrel are singled out for patience and warmth, and the Promenade Mitchell's Plain team stands out. However, manager conduct and facility upkeep at several branches pull this theme down sharply.
TrustIndex
2.6
NPS Score
-79
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Zone Fitness
What do customers say about Zone Fitness?
Based on recent customer reviews, Zone Fitness draws heavy criticism around the membership lifecycle while earning isolated praise for individual agents. Customers consistently report cancellation fees, contracts that auto renew and accounts handed to debt collectors for disputed amounts. A recurring theme is unanswered emails and ignored complaint references. Facility condition at certain branches and manager conduct on the gym floor also dominate the negative feedback.
What is Zone Fitness's biggest strength?
Zone Fitness's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Named agents such as Precious Ramulongo, Andiswa Mkhize, Tessa and Farrel are singled out for patience and warmth, and the Promenade Mitchell's Plain team stands out. However, manager conduct and facility upkeep at several branches pull this theme down sharply.
What are the most common complaints about Zone Fitness?
The most common complaint about Zone Fitness, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. Customers describe surprise June and December levies lifting instalments well above the advertised rate, unauthorised maintenance deductions, debits taken after cancellation fees were settled and access blocked over R1 balances that sit on the provider's own system.
Is Zone Fitness trustworthy?
Zone Fitness has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 91 reviews in the last 12 months. Hellopeter has tracked Zone Fitness across 1,386 total reviews. How is the TrustIndex calculated? →
Recent reviews (91)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Excessive Membership Price Increases and No Recognition for Loyal Customers
My brother and I have been loyal Zone Fitness members for approximately four consecutive years, renewing our memberships every year through once-off annual payments. This year, we have been informed that our annual membership renewal will cost R2,500 each. That is an increase of almost R1,000 per person, which is absolutely ridiculous. To make matters worse, we have also been told that the price will increase to R3,000 next year! How does Zone Fitness expect to retain loyal customers with these kinds of price increases? We have consistently supported the gym for four years, paid upfront every year, and yet there seems to be absolutely no recognition or consideration for long-standing members. What is the point of being a loyal customer if there is no loyalty benefit whatsoever? We are effectively being treated like first-time customers, despite having supported the business for years. I find this approach extremely disappointing. Instead of making an effort to retain existing customers through reasonable renewal rates or loyalty discounts, Zone Fitness seems perfectly comfortable pricing out the very customers who have supported them over the years. I would like Zone Fitness management to explain these substantial increases and, more importantly, provide a reasonable renewal offer that takes our four years of loyalty into consideration. At these prices, both my brother and I are seriously reconsidering our memberships.
1 reviews | Active since Nov 2026
Excessive Membership Price Increases and No Recognition for Loyal Customers
My brother and I have been loyal Zone Fitness members for approximately four consecutive years, renewing our memberships every year through once-off annual payments. This year, we have been informed that our annual membership renewal will cost R2,500 each. That is an increase of almost R1,000 per person, which is absolutely ridiculous. To make matters worse, we have also been told that the price will increase to R3,000 next year! How does Zone Fitness expect to retain loyal customers with these kinds of price increases? We have consistently supported the gym for four years, paid upfront every year, and yet there seems to be absolutely no recognition or consideration for long-standing members. What is the point of being a loyal customer if there is no loyalty benefit whatsoever? We are effectively being treated like first-time customers, despite having supported the business for years. I find this approach extremely disappointing. Instead of making an effort to retain existing customers through reasonable renewal rates or loyalty discounts, Zone Fitness seems perfectly comfortable pricing out the very customers who have supported them over the years. I would like Zone Fitness management to explain these substantial increases and, more importantly, provide a reasonable renewal offer that takes our four years of loyalty into consideration. At these prices, both my brother and I are seriously reconsidering our memberships.
1 reviews | Active since Jul 2026
Zone Fitness, Terrible gym
I joined Zone fitness, thinking the hunp in price from VA to Zone Fitness will b light on the pocket, which is the case but Zone fitness Parow is in a terrible state, how does 1 train in that gym the change rooms were filthy the gym equipment out dated and damage some sticky tape on the treadmill holding parts together weights was half missing this was a terrible gym Id rather go back to VA and pay that little extra nxa
1 reviews | Active since Jul 2026
Zone Fitness, Terrible gym
I joined Zone fitness, thinking the hunp in price from VA to Zone Fitness will b light on the pocket, which is the case but Zone fitness Parow is in a terrible state, how does 1 train in that gym the change rooms were filthy the gym equipment out dated and damage some sticky tape on the treadmill holding parts together weights was half missing this was a terrible gym Id rather go back to VA and pay that little extra nxa
1 reviews | Active since Nov 2024
Devastated Zone fitness member
Good evening I had a gym membership with Zone fitness at Pretoria middestad mall. My contract term came to an end and I was on a month-to-month contract for these past 2 years. The gym closed and I was automatically transferred to Gym company (Bloed mall branch) because I didn't cancel my contract with them and it was communicated. I then decided to cancel my contract after 2 months because I couldn't get to Bloed mall due to the distance. It was communicated via email that my contract will be cancelled since it was up to date. To my surprise I've been getting sms notifications from Gym company that my account is in arrears and there have been attempts to debit an amount of R1500 from my bank account. I sent a follow up email to *** that I was communicating with but I got no response since the 5th of October 2026. I also sent an email to *** and haven't gotten a response yet. I'm incurring bank charges on my account which is very frustrating. I don't know where to seek assistance now.
1 reviews | Active since Nov 2024
Devastated Zone fitness member
Good evening I had a gym membership with Zone fitness at Pretoria middestad mall. My contract term came to an end and I was on a month-to-month contract for these past 2 years. The gym closed and I was automatically transferred to Gym company (Bloed mall branch) because I didn't cancel my contract with them and it was communicated. I then decided to cancel my contract after 2 months because I couldn't get to Bloed mall due to the distance. It was communicated via email that my contract will be cancelled since it was up to date. To my surprise I've been getting sms notifications from Gym company that my account is in arrears and there have been attempts to debit an amount of R1500 from my bank account. I sent a follow up email to *** that I was communicating with but I got no response since the 5th of October 2026. I also sent an email to *** and haven't gotten a response yet. I'm incurring bank charges on my account which is very frustrating. I don't know where to seek assistance now.
1 reviews | Active since Oct 2026
terrible. the worst.
my contract ended in July 2026. Not only have they been debiting but i have not gotten any communication from the branch to inform me of the ending of the contract. they have contact number from a previous contract i had with them 10 years ago. I have been asking them to cancel this contract and not continue debiting money on my banking. I am so frustrated with this as the manager at the watergate branch (Zaheed) was terrible over the phone, refusing to take any accountability for the negligence of their agents. they keep contacting me with no solution to the issue.
1 reviews | Active since Oct 2026
terrible. the worst.
my contract ended in July 2026. Not only have they been debiting but i have not gotten any communication from the branch to inform me of the ending of the contract. they have contact number from a previous contract i had with them 10 years ago. I have been asking them to cancel this contract and not continue debiting money on my banking. I am so frustrated with this as the manager at the watergate branch (Zaheed) was terrible over the phone, refusing to take any accountability for the negligence of their agents. they keep contacting me with no solution to the issue.
1 reviews | Active since May 2022
Terrible experience.
I have been trying to cancel my contract. Due to health issues. They want me to give a doctor's letter as to why. Which I did, according to them the information given is not enough. I even cancel my contract Online, but they keep on messaging me that, I owe them. I didn't even go to the gym once, but I was already billed. I feel that I don't need to share my health problems indept, its not their business. Just cancel the contract.
1 reviews | Active since May 2022
Terrible experience.
I have been trying to cancel my contract. Due to health issues. They want me to give a doctor's letter as to why. Which I did, according to them the information given is not enough. I even cancel my contract Online, but they keep on messaging me that, I owe them. I didn't even go to the gym once, but I was already billed. I feel that I don't need to share my health problems indept, its not their business. Just cancel the contract.
1 reviews | Active since Sept 2026
Worse experience
I don’t know why the system is allowing zonefutbess to sell peoples accounts without verification…. I had account with them during just before Covid , then contact them to settled it and I was given a settlement offer via email and I was ask to go to the branch . When I got to the branch , they change the settlement offer and I ask the reason and no one could give me a concrete answer , then I lawyered up , emails were exchange between Zonefitness and the lawyers then they were ask why did they change the settlement amount , from there they went silent with no reply to the lawyer or to myself …. Even today , they have never responded to the lawyers … if you are going to join zinefitness just prepare yourself to get debited any anytime of the month and sometimes higher amount and when you are having a dispute with them , they will not resolve it but rather sell your account or details to these debt collectors companies…. I regretted joining them , they messed up my experience of wanting to be part of gym life …
1 reviews | Active since Sept 2026
Worse experience
I don’t know why the system is allowing zonefutbess to sell peoples accounts without verification…. I had account with them during just before Covid , then contact them to settled it and I was given a settlement offer via email and I was ask to go to the branch . When I got to the branch , they change the settlement offer and I ask the reason and no one could give me a concrete answer , then I lawyered up , emails were exchange between Zonefitness and the lawyers then they were ask why did they change the settlement amount , from there they went silent with no reply to the lawyer or to myself …. Even today , they have never responded to the lawyers … if you are going to join zinefitness just prepare yourself to get debited any anytime of the month and sometimes higher amount and when you are having a dispute with them , they will not resolve it but rather sell your account or details to these debt collectors companies…. I regretted joining them , they messed up my experience of wanting to be part of gym life …
1 reviews | Active since Sept 2026
ZONEFITNESS PAROW CENTRE NOT RECOMENDED
I have signed my son up for a 12 month contract. Not only did they change the debit order amount every few months, but they continued to deduct the debit order after I have cancelled. They are refusing to give me the name of the manager so that I can discuss this with him/her. The admin woman SAMANTHA is the one that is steering me away from speaking to her superior as she failed to return my calls for 3 hours after calling in 3 times. The arrogant SAMANTHA refers me to the website and refuses to acknowledge that I cannot access anything on their website. There is NO interest is customer service with this gym. I DO NOT RECOMEND this gym to anybody as this is not the first time issues has been dismissed by this gym. Once they have you signed up, they have no interest in you as a paying member. STAY AWAY from Zonefitness PAROW CENTRE
1 reviews | Active since Sept 2026
ZONEFITNESS PAROW CENTRE NOT RECOMENDED
I have signed my son up for a 12 month contract. Not only did they change the debit order amount every few months, but they continued to deduct the debit order after I have cancelled. They are refusing to give me the name of the manager so that I can discuss this with him/her. The admin woman SAMANTHA is the one that is steering me away from speaking to her superior as she failed to return my calls for 3 hours after calling in 3 times. The arrogant SAMANTHA refers me to the website and refuses to acknowledge that I cannot access anything on their website. There is NO interest is customer service with this gym. I DO NOT RECOMEND this gym to anybody as this is not the first time issues has been dismissed by this gym. Once they have you signed up, they have no interest in you as a paying member. STAY AWAY from Zonefitness PAROW CENTRE
1 reviews | Active since Aug 2026
I had a great servic...
I had a great service, I was assisted with great patience
1 reviews | Active since Aug 2026
I had a great servic...
I had a great service, I was assisted with great patience