terrible. the worst.

my contract ended in July 2026. Not only have they been debiting but i have not gotten any communication from the branch to inform me of the ending of the contract. they have contact number from a previous contract i had with them 10 years ago. I have been asking them to cancel this contract and not continue debiting money on my banking. I am so frustrated with this as the manager at the watergate branch (Zaheed) was terrible over the phone, refusing to take any accountability for the negligence of their agents. they keep contacting me with no solution to the issue.