Based on recent customer reviews, Volpes, The Home of Linen is drawing heavy criticism for product durability and after-sales support. Shoppers report bedding and curtains fading, staining or tearing within months, and describe strict no-return rules on whites, pillows and cushions that are not explained before payment. Requests for original slips block valid claims, while head office emails and call centre lines reportedly go unanswered. Online orders arrive wrong sizes, late or undelivered, and unwanted Bash marketing messages persist. Isolated praise goes to friendly, engaged in-store staff at branches like Carnival Mall and Jeffreys Bay.
Replied to 79% of negative reviews
Reply time on negative reviews: 1664h 37m
TrustIndex
2.5
Ranking
#75
in Retail
Reply Time
1625h 24m
NPS Score
-77
Recommended: Unlikely
Replied to 79% of negative reviews
Reply time on negative reviews: 1664h 37m
Nov '25 - Oct '26
Frequently Asked Questions About Volpes, The Home of Linen
What do customers say about Volpes, The Home of Linen?
Based on recent customer reviews, Volpes, The Home of Linen is drawing heavy criticism for product durability and after-sales support. Shoppers report bedding and curtains fading, staining or tearing within months, and describe strict no-return rules on whites, pillows and cushions that are not explained before payment. Requests for original slips block valid claims, while head office emails and call centre lines reportedly go unanswered. Online orders arrive wrong sizes, late or undelivered, and unwanted Bash marketing messages persist. Isolated praise goes to friendly, engaged in-store staff at branches like Carnival Mall and Jeffreys Bay.
Is Volpes, The Home of Linen trustworthy?
Volpes, The Home of Linen has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 1664 hours 37 min. Hellopeter has tracked Volpes, The Home of Linen across 268 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Shonice Eastrand mall
Excellent service received from Shonice at volpes EastRand mall.shes so kind and does her job so efficiently
1 reviews | Active since Jul 2026
Shonice Eastrand mall
Excellent service received from Shonice at volpes EastRand mall.shes so kind and does her job so efficiently
1 reviews | Active since Jun 2009
Terrible Service - Volpes The Glen TFG
The Glen Volpes is the pinnacle, I mean the ultimate beacon of horrible customer experience. I have had bad experience twice this year when I tried to exchange stuff that we had bought. The most recent experience was this week (21-25 Sept 2026) after we bought a few items on their buy 1 get 1 free promotion. We got home and realised that we needed to exchange 2 sets of bedding, 1 for size and the other for a print that didn't work. The promotion had ended 1 day before. Due to stock availability, we had to go to the Alberton (New Market) branch to do the one exchange. We were assisted and asked to gladly pay the difference in price (promotion benefit still maintained). The other exchange had to happen at The Glen (where we originally bought the stuff) due to stock availability and this is where the royal, bad experience happened. Prices were the same and would have been a straight exchange with no pay in or refund. This branch did not allow us to exchange without forfeting the promotion because of the manager's discretion and the "system would not allow". Mind you, the terms and conditions at the back of the receipt and on the poster in the store said nothing about forgoing promotion when exchanging, just speaks of "no refund" for sale and promo items, which in itself is not in line with general TFG policy because at @Home, you can get a refund on promo/sale material. I logged a call about this and my experience did not get any better. All that I am saying is, stay away from that store. As a result of that logged call, the gent from The Glen called and said we could come and due the exchange and it is "out of courtesy"! You have to laugh at this stuff. PS. I travelled with that set all the way to their Bloemfontien store and without even asking a question, they exchanged it on the same system that could not.
1 reviews | Active since Jun 2009
Terrible Service - Volpes The Glen TFG
The Glen Volpes is the pinnacle, I mean the ultimate beacon of horrible customer experience. I have had bad experience twice this year when I tried to exchange stuff that we had bought. The most recent experience was this week (21-25 Sept 2026) after we bought a few items on their buy 1 get 1 free promotion. We got home and realised that we needed to exchange 2 sets of bedding, 1 for size and the other for a print that didn't work. The promotion had ended 1 day before. Due to stock availability, we had to go to the Alberton (New Market) branch to do the one exchange. We were assisted and asked to gladly pay the difference in price (promotion benefit still maintained). The other exchange had to happen at The Glen (where we originally bought the stuff) due to stock availability and this is where the royal, bad experience happened. Prices were the same and would have been a straight exchange with no pay in or refund. This branch did not allow us to exchange without forfeting the promotion because of the manager's discretion and the "system would not allow". Mind you, the terms and conditions at the back of the receipt and on the poster in the store said nothing about forgoing promotion when exchanging, just speaks of "no refund" for sale and promo items, which in itself is not in line with general TFG policy because at @Home, you can get a refund on promo/sale material. I logged a call about this and my experience did not get any better. All that I am saying is, stay away from that store. As a result of that logged call, the gent from The Glen called and said we could come and due the exchange and it is "out of courtesy"! You have to laugh at this stuff. PS. I travelled with that set all the way to their Bloemfontien store and without even asking a question, they exchanged it on the same system that could not.
1 reviews | Active since Mar 2016
Best service ever Volpes Fourways Crossing
Visited Volpes at Fourways Crossing on Saturday; what a great experience. Lupo was on hand from the minute I walked in the door assisting with choices, colour matching and just generally being on standby. At the till both he and Boitumelo went out of their way to provide really great service!
1 reviews | Active since Mar 2016
Best service ever Volpes Fourways Crossing
Visited Volpes at Fourways Crossing on Saturday; what a great experience. Lupo was on hand from the minute I walked in the door assisting with choices, colour matching and just generally being on standby. At the till both he and Boitumelo went out of their way to provide really great service!
1 reviews | Active since May 2021
False advertising
We visited Volpes Kyalami Corner to purchase bedding and specifically asked a sales consultant about the “50% off the second set” promotion. We were advised that the second duvet cover set would be 50% off, so we selected two sets, along with pillowcases and fitted sheets, based on this information. After getting home, I checked the invoice and realised the discount had instead been app**** to the two cheapest qualifying items. We returned to the store to query this and were given conflicting explanations: first, that duvet cover sets were not included in the promotion, and then that the promotion applies to the cheapest qualifying items rather than the second set purchased. The issue is not simply a misunderstanding of the promotion. We specifically asked about it before purchasing and made our buying decision based on the information provided by the sales consultant. Had the promotion been explained correctly, we would have made a different purchase. As a result, we paid more than R800 extra compared with what we reasonably understood we would pay. I am extremely disappointed that, when we returned to raise the issue, the incorrect information provided by the sales consultant was not acknowledged or addressed. If there are exclusions or specific conditions to the promotion, these should be clearly explained to customers before they make their purchase. A very poor customer experience.
1 reviews | Active since May 2021
False advertising
We visited Volpes Kyalami Corner to purchase bedding and specifically asked a sales consultant about the “50% off the second set” promotion. We were advised that the second duvet cover set would be 50% off, so we selected two sets, along with pillowcases and fitted sheets, based on this information. After getting home, I checked the invoice and realised the discount had instead been app**** to the two cheapest qualifying items. We returned to the store to query this and were given conflicting explanations: first, that duvet cover sets were not included in the promotion, and then that the promotion applies to the cheapest qualifying items rather than the second set purchased. The issue is not simply a misunderstanding of the promotion. We specifically asked about it before purchasing and made our buying decision based on the information provided by the sales consultant. Had the promotion been explained correctly, we would have made a different purchase. As a result, we paid more than R800 extra compared with what we reasonably understood we would pay. I am extremely disappointed that, when we returned to raise the issue, the incorrect information provided by the sales consultant was not acknowledged or addressed. If there are exclusions or specific conditions to the promotion, these should be clearly explained to customers before they make their purchase. A very poor customer experience.
1 reviews | Active since Dec 2019
Daylight *******.
.My daughter bought two items but there are only one in stock, I picked up a discrepancy on here receipt a delivery fee she paid for the store to get stock from there supplier, and not delivery to our house it is delivery to there shop for us to go and pick-up, this is daylight *******.
1 reviews | Active since Dec 2019
Daylight *******.
.My daughter bought two items but there are only one in stock, I picked up a discrepancy on here receipt a delivery fee she paid for the store to get stock from there supplier, and not delivery to our house it is delivery to there shop for us to go and pick-up, this is daylight *******.
1 reviews | Active since Dec 2024
Delivery fee
Went to Springfield store and enquired about a specific pillow was told it will take about 3 day's. I told the sales person that I would be back shortly. Returned about 5 minutes and asked to pay. I am now told that there's a delivery fee of R60. If you don't have stock which the manager ordered for over a week and they have not delivered yet. They can deliver within 3 day's yet not delivered as per the managers request.why should Disappointing
1 reviews | Active since Dec 2024
Delivery fee
Went to Springfield store and enquired about a specific pillow was told it will take about 3 day's. I told the sales person that I would be back shortly. Returned about 5 minutes and asked to pay. I am now told that there's a delivery fee of R60. If you don't have stock which the manager ordered for over a week and they have not delivered yet. They can deliver within 3 day's yet not delivered as per the managers request.why should Disappointing
1 reviews | Active since Jul 2026
Terrible quality
I am extremely disappointed with the quality of the blockout curtains I purchased from Volpes approximately 10 months ago. The lining has already gone mouldy and now needs to be replaced. Considering the amount I paid, this is completely unacceptable. I purchased these curtains from Volpes because you market yourselves as experts in curtains, and I expected a product that would last far longer than 10 months. I have been told that you cannot assist me without the original receipt. I do not keep receipts for expensive household items purchased in good faith, and I do not believe this should prevent you from investigating a clear quality issue. I am happy to provide alternative proof of purchase, such as a bank statement. I expect Volpes to stand behind the quality of its products and provide an appropriate solution
1 reviews | Active since Jul 2026
Terrible quality
I am extremely disappointed with the quality of the blockout curtains I purchased from Volpes approximately 10 months ago. The lining has already gone mouldy and now needs to be replaced. Considering the amount I paid, this is completely unacceptable. I purchased these curtains from Volpes because you market yourselves as experts in curtains, and I expected a product that would last far longer than 10 months. I have been told that you cannot assist me without the original receipt. I do not keep receipts for expensive household items purchased in good faith, and I do not believe this should prevent you from investigating a clear quality issue. I am happy to provide alternative proof of purchase, such as a bank statement. I expect Volpes to stand behind the quality of its products and provide an appropriate solution
1 reviews | Active since Sept 2019
NOT quality bedding at ALL !
I bought bedding, fitted sheet, flat sheet and pillow cases to go with my comforter. A light green in color. I expected this to last at least 1-2 years seeing you pay almost 100% than any other place. To my disappointment, after only four months of use, the color of the bedding has faded unevenly and now appears blotchy, almost like tie-dye. This is certainly not what I expected from bedding of this quality and price. Based on my experience, I would not recommend Volpes as a supplier of premium-quality bedding. Unfortunately, the product has not lived up to my expectations.
1 reviews | Active since Sept 2019
NOT quality bedding at ALL !
I bought bedding, fitted sheet, flat sheet and pillow cases to go with my comforter. A light green in color. I expected this to last at least 1-2 years seeing you pay almost 100% than any other place. To my disappointment, after only four months of use, the color of the bedding has faded unevenly and now appears blotchy, almost like tie-dye. This is certainly not what I expected from bedding of this quality and price. Based on my experience, I would not recommend Volpes as a supplier of premium-quality bedding. Unfortunately, the product has not lived up to my expectations.