Terrible Service - Volpes The Glen TFG

The Glen Volpes is the pinnacle, I mean the ultimate beacon of horrible customer experience. I have had bad experience twice this year when I tried to exchange stuff that we had bought. The most recent experience was this week (21-25 Sept 2026) after we bought a few items on their buy 1 get 1 free promotion. We got home and realised that we needed to exchange 2 sets of bedding, 1 for size and the other for a print that didn't work. The promotion had ended 1 day before. Due to stock availability, we had to go to the Alberton (New Market) branch to do the one exchange. We were assisted and asked to gladly pay the difference in price (promotion benefit still maintained). The other exchange had to happen at The Glen (where we originally bought the stuff) due to stock availability and this is where the royal, bad experience happened. Prices were the same and would have been a straight exchange with no pay in or refund. This branch did not allow us to exchange without forfeting the promotion because of the manager's discretion and the "system would not allow". Mind you, the terms and conditions at the back of the receipt and on the poster in the store said nothing about forgoing promotion when exchanging, just speaks of "no refund" for sale and promo items, which in itself is not in line with general TFG policy because at @Home, you can get a refund on promo/sale material. I logged a call about this and my experience did not get any better. All that I am saying is, stay away from that store. As a result of that logged call, the gent from The Glen called and said we could come and due the exchange and it is "out of courtesy"! You have to laugh at this stuff.

PS. I travelled with that set all the way to their Bloemfontien store and without even asking a question, they exchanged it on the same system that could not.