Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Unlimited presents a sharply divided picture. Frontline chat and call centre agents earn consistent, often personal praise for speed and warmth, while claims outcomes, cancellation requests and debit order accuracy generate repeated frustration. Customers frequently describe excellent help when seeking information, then significant difficulty once money or a claim decision is at stake.
Top Strengths:
- •Customer Service & Professional Guidance: Customers name individual agents such as Austin, Bradlyn, Tracy, Odell and Sherise as patient, knowledgeable and proactive. Praise centres on WhatsApp support, home language assistance and genuine empathy shown during bereavement and hospital claims.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 13m
TrustIndex
8.7
Ranking
#4
in Loans & Credit
Reply Time
44m
NPS Score
-14
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 13m
Nov '25 - Oct '26
Frequently Asked Questions About The Unlimited
What do customers say about The Unlimited?
Based on recent customer reviews, The Unlimited presents a sharply divided picture. Frontline chat and call centre agents earn consistent, often personal praise for speed and warmth, while claims outcomes, cancellation requests and debit order accuracy generate repeated frustration. Customers frequently describe excellent help when seeking information, then significant difficulty once money or a claim decision is at stake.
What is The Unlimited's biggest strength?
The Unlimited's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers name individual agents such as Austin, Bradlyn, Tracy, Odell and Sherise as patient, knowledgeable and proactive. Praise centres on WhatsApp support, home language assistance and genuine empathy shown during bereavement and hospital claims.
What are the most common complaints about The Unlimited?
The most common complaint about The Unlimited, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. A recurring theme is mis-selling by telesales and mall based agents, with customers describing promised service plans or clutch cover that policies exclude. Wear and tear and pre-existing damage exclusions surface only at claim stage.
How does The Unlimited compare to other Loans & Credit companies?
The Unlimited scores 3 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Agent Quality (4); their weakest is Billing & Payments (1.9). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is The Unlimited trustworthy?
The Unlimited has a TrustIndex of 8.7 out of 10 on Hellopeter, based on 1,691 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 13 min. Hellopeter has tracked The Unlimited across 6,153 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,691)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Unacceptable Cancellation Delays and Failure to Refund My Money
My experience with The Unlimited Group has been extremely frustrating and unacceptable to say the least. Despite requesting the cancellation of my ***, the process was unnecessarily delayed, resulting in an unauthorised debit from my ***. When I called to query this, I was given multiple excuses, yet the consultant assured me that my cancellation had been processed. It is unacceptable that I was still debited after being given this assurance. I requested a refund, but several days have passed without any repayment or satisfactory resolution. This level of service demonstrates a clear lack of accountability, poor communication, and disregard for customers' money.
1 reviews | Active since Sept 2026
Unacceptable Cancellation Delays and Failure to Refund My Money
My experience with The Unlimited Group has been extremely frustrating and unacceptable to say the least. Despite requesting the cancellation of my ***, the process was unnecessarily delayed, resulting in an unauthorised debit from my ***. When I called to query this, I was given multiple excuses, yet the consultant assured me that my cancellation had been processed. It is unacceptable that I was still debited after being given this assurance. I requested a refund, but several days have passed without any repayment or satisfactory resolution. This level of service demonstrates a clear lack of accountability, poor communication, and disregard for customers' money.
1 reviews | Active since Oct 2026
Excellent work by Brandlyn
Excellent work by Brandlyn Keep it up good work Thank
1 reviews | Active since Oct 2026
Excellent work by Brandlyn
Excellent work by Brandlyn Keep it up good work Thank
1 reviews | Active since Oct 2026
Austin was very helpful about my clarification on my policy
Austin was very helpful about my clarification on my policy
1 reviews | Active since Oct 2026
Austin was very helpful about my clarification on my policy
Austin was very helpful about my clarification on my policy
1 reviews | Active since Oct 2026
Unauthorised Debicheck mandate loaded by the unlimited group -***
The unlimited Group has loaded an unauthorised Debicheck mandate on my capitec account under reference *** .I have reached out to customer care ,provided my details,and they refuse to help or cancel it .This is an unauthorised deduction,I demand that this *** be cancelled immediately,the mandate removed from my bank account and a written Confirmation sent to me
1 reviews | Active since Oct 2026
Unauthorised Debicheck mandate loaded by the unlimited group -***
The unlimited Group has loaded an unauthorised Debicheck mandate on my capitec account under reference *** .I have reached out to customer care ,provided my details,and they refuse to help or cancel it .This is an unauthorised deduction,I demand that this *** be cancelled immediately,the mandate removed from my bank account and a written Confirmation sent to me
1 reviews | Active since Jan 2016
Unacceptable Service Regarding Tyre Discount Benefit
I am writing to express my frustration regarding the unacceptable service I received today while trying to redeem the tyre discount benefit under my *** policy. After contacting your call centre and being transferred between consultants, I was promised a callback that never materialized. I was then directed to several tyre service centres, including Super Quick, TyreXpress, and Point S, only to discover that none of them could assist me or were aware of the service I was enquiring about. I have spent a significant amount of time and effort trying to obtain a benefit that forms part of my policy, yet I have received conflicting information and no meaningful assistance. I would appreciate an urgent response with clear instructions on how and where I can redeem this benefit, as well as an explanation for the poor service and lack of follow-through from your staff. Regards,
1 reviews | Active since Jan 2016
Unacceptable Service Regarding Tyre Discount Benefit
I am writing to express my frustration regarding the unacceptable service I received today while trying to redeem the tyre discount benefit under my *** policy. After contacting your call centre and being transferred between consultants, I was promised a callback that never materialized. I was then directed to several tyre service centres, including Super Quick, TyreXpress, and Point S, only to discover that none of them could assist me or were aware of the service I was enquiring about. I have spent a significant amount of time and effort trying to obtain a benefit that forms part of my policy, yet I have received conflicting information and no meaningful assistance. I would appreciate an urgent response with clear instructions on how and where I can redeem this benefit, as well as an explanation for the poor service and lack of follow-through from your staff. Regards,
1 reviews | Active since Jul 2026
Difficult to cancel
I was pressured by the sales reps in a busy street to take a look at what The Unlimited Offers only to be pushed and coerced into approving debit orders to go off on my bank account. I kept it for a few months due to not being able to cancel my order because their phone lines are always busy. They do not accept cancellations over WhatsApp and do not offer support over email. I am a receptionist and cannot make calls during work hours even though I've tried. You stay on hold for 26 minutes. Please cancel my cover, this is ridiculous.
1 reviews | Active since Jul 2026
Difficult to cancel
I was pressured by the sales reps in a busy street to take a look at what The Unlimited Offers only to be pushed and coerced into approving debit orders to go off on my bank account. I kept it for a few months due to not being able to cancel my order because their phone lines are always busy. They do not accept cancellations over WhatsApp and do not offer support over email. I am a receptionist and cannot make calls during work hours even though I've tried. You stay on hold for 26 minutes. Please cancel my cover, this is ridiculous.
1 reviews | Active since Nov 2022
I was assisted quickly and assigned to someone who is going to help me in the next 24-48 hours
I was assisted quickly and assigned to someone who is going to help me in the next 24-48 hours.
1 reviews | Active since Nov 2022
I was assisted quickly and assigned to someone who is going to help me in the next 24-48 hours
I was assisted quickly and assigned to someone who is going to help me in the next 24-48 hours.