Scores reflect the Overall AI Score for each category
Based on recent customer reviews, TFG is described by shoppers as a group where the retail product itself is rarely the problem, but the account behind it is. Customers consistently report unauthorised magazine and insurance subscriptions, credit bureau records left uncorrected, declined device insurance claims and relentless collection calls. Praise exists, but it is almost always for one named individual rather than a working process.
Top Strengths:
- •Product Quality & Value: Product Quality & Value (1.3) is the least damaged theme. Shoppers describe Bash footwear and Jet basics as affordable and comfortable, though premium sneakers, American Swiss rings and Sterns chains are repeatedly reported failing within weeks.
TrustIndex
1.7
Â
NPS Score
-86
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About TFG
What do customers say about TFG?
Based on recent customer reviews, TFG is described by shoppers as a group where the retail product itself is rarely the problem, but the account behind it is. Customers consistently report unauthorised magazine and insurance subscriptions, credit bureau records left uncorrected, declined device insurance claims and relentless collection calls. Praise exists, but it is almost always for one named individual rather than a working process.
What is TFG's biggest strength?
TFG's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Product Quality & Value (1.3) is the least damaged theme. Shoppers describe Bash footwear and Jet basics as affordable and comfortable, though premium sneakers, American Swiss rings and Sterns chains are repeatedly reported failing within weeks.
What are the most common complaints about TFG?
The most common complaint about TFG, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (1.1) draws complaints about wrong items shipped, single sneakers in boxes, RAM couriers logging failed attempts without calling, parcels marked delivered that never arrived, and click and collect orders sent to the wrong store.
Is TFG trustworthy?
TFG has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 445 reviews in the last 12 months. Hellopeter has tracked TFG across 5,370 total reviews. How is the TrustIndex calculated? →
Recent reviews (445)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2024
TFG is trash
TFG won't close my account and they keep billing me for an account I'm not using and want to close
1 reviews | Active since Oct 2024
TFG is trash
TFG won't close my account and they keep billing me for an account I'm not using and want to close
1 reviews | Active since Mar 2025
Poor Service
TFG, this is absolutely unacceptable! 😡 I have had one of the most frustrating customer service experiences with TFG, and I believe other customers deserve to know how poorly this situation has been handled. I purchased items online, expecting to receive all my orders, but I only received one parcel instead of the three I was expecting. I have had to make multiple trips to the store, wasting my own money on transport, only to be disappointed yet again. I even made it clear that I refuse to spend any more money travelling to the store for parcels that should have been delivered correctly in the first place. Now, after all this inconvenience, TFG's proposed resolution is to refund me and offer me a 40% discount to repurchase the item that I have already paid for. Let that sink in! Why should I have to go through the purchasing process again because of a service failure that was not my fault? A discount does not refund my transport costs, compensate me for my wasted time, or undo the frustration this entire experience has caused. What makes this even more disappointing is that I am expected to accept this as a resolution when I am the customer who has been inconvenienced. TFG is quick to expect customers to make payments, and I can only imagine the consequences if a customer were to delay theirs. Yet, when it comes to delivering the service customers have paid for, the accountability seems to be missing. TFG, your customers deserve better! A refund and a discount are not always an acceptable solution, especially when the customer has repeatedly been inconvenienced by your service failures. I am sharing my experience because customer service should be about taking accountability and resolving problems fairly, not simply offering a refund and expecting customers to move on. @TFG @Bash — I would appreciate a proper resolution to this matter. Your customers deserve to be treated with respect and receive the service they pay for. #TFG #PoorCustomerService #CustomerExperience #Bash
1 reviews | Active since Mar 2025
Poor Service
TFG, this is absolutely unacceptable! 😡 I have had one of the most frustrating customer service experiences with TFG, and I believe other customers deserve to know how poorly this situation has been handled. I purchased items online, expecting to receive all my orders, but I only received one parcel instead of the three I was expecting. I have had to make multiple trips to the store, wasting my own money on transport, only to be disappointed yet again. I even made it clear that I refuse to spend any more money travelling to the store for parcels that should have been delivered correctly in the first place. Now, after all this inconvenience, TFG's proposed resolution is to refund me and offer me a 40% discount to repurchase the item that I have already paid for. Let that sink in! Why should I have to go through the purchasing process again because of a service failure that was not my fault? A discount does not refund my transport costs, compensate me for my wasted time, or undo the frustration this entire experience has caused. What makes this even more disappointing is that I am expected to accept this as a resolution when I am the customer who has been inconvenienced. TFG is quick to expect customers to make payments, and I can only imagine the consequences if a customer were to delay theirs. Yet, when it comes to delivering the service customers have paid for, the accountability seems to be missing. TFG, your customers deserve better! A refund and a discount are not always an acceptable solution, especially when the customer has repeatedly been inconvenienced by your service failures. I am sharing my experience because customer service should be about taking accountability and resolving problems fairly, not simply offering a refund and expecting customers to move on. @TFG @Bash — I would appreciate a proper resolution to this matter. Your customers deserve to be treated with respect and receive the service they pay for. #TFG #PoorCustomerService #CustomerExperience #Bash
1 reviews | Active since Jul 2014
Will never deal with TFG again!
I have an account with TFG since 2017. Most of the time i pay more than my monthly payment. I have an excellent credit score. End Sep i paid R40 lower than payment due. I was immediately flagged on Clerscore and dropped 7 points because of that. They added on my Credit Burea that i missed OCTOBER despite the fact that we are still in Oct. They send me how many messages, phoned me fso many times, even contacted my daughter. I am closing my account and will NEVER deal with them again. PATHETIC is no other word for it. And in case you wonder - i went and paid R2000 instead of R40 and yet, no change, no word. Never again!
1 reviews | Active since Jul 2014
Will never deal with TFG again!
I have an account with TFG since 2017. Most of the time i pay more than my monthly payment. I have an excellent credit score. End Sep i paid R40 lower than payment due. I was immediately flagged on Clerscore and dropped 7 points because of that. They added on my Credit Burea that i missed OCTOBER despite the fact that we are still in Oct. They send me how many messages, phoned me fso many times, even contacted my daughter. I am closing my account and will NEVER deal with them again. PATHETIC is no other word for it. And in case you wonder - i went and paid R2000 instead of R40 and yet, no change, no word. Never again!
1 reviews | Active since Sept 2020
Absolutely unacceptable service from Bash/TFG!
My debit order was successfully deducted, yet Bash failed to allocate the payment. More than two weeks, three support agents and countless empty promises later, the issue remains unresolved. The result? My *** is incorrectly in arrears, and my credit score has been negatively affected! How can a financial institution take your money, fail to process it correctly, and then penalise YOU for their incompetence? Shocking service, zero accountability, and absolutely no urgency. If they cannot resolve a simple payment allocation issue, how can customers trust them with their credit records? One star is too generous!
1 reviews | Active since Sept 2020
Absolutely unacceptable service from Bash/TFG!
My debit order was successfully deducted, yet Bash failed to allocate the payment. More than two weeks, three support agents and countless empty promises later, the issue remains unresolved. The result? My *** is incorrectly in arrears, and my credit score has been negatively affected! How can a financial institution take your money, fail to process it correctly, and then penalise YOU for their incompetence? Shocking service, zero accountability, and absolutely no urgency. If they cannot resolve a simple payment allocation issue, how can customers trust them with their credit records? One star is too generous!
1 reviews | Active since Jul 2024
iPhone with TFG they're very frustrating
I took iPhone 12 pre-owned from Markham TFG store the phone once I switch off no matter what it will switch on after two days I sent it back to them it's been 2 weeks still not fixed I tried to call them , they no picking up I tried today again they answers after 30 missed call telling me they were busy assisting customers as if I am not a customer, they said I must come and take my phone but it's not fixed because I have pass word on my phone I told the lady but I gave you my password she told me no I must totally removed it mind you it's been 2 weeks they never told me that
1 reviews | Active since Jul 2024
iPhone with TFG they're very frustrating
I took iPhone 12 pre-owned from Markham TFG store the phone once I switch off no matter what it will switch on after two days I sent it back to them it's been 2 weeks still not fixed I tried to call them , they no picking up I tried today again they answers after 30 missed call telling me they were busy assisting customers as if I am not a customer, they said I must come and take my phone but it's not fixed because I have pass word on my phone I told the lady but I gave you my password she told me no I must totally removed it mind you it's been 2 weeks they never told me that
1 reviews | Active since Jul 2026
TFG Account Activated but No Card, No *** Number, No Statements, and Now Blocked
My TFG account was activated in August 2026. I received credit and insurance documentation confirming approval, but I have never received a physical card, virtual card details, *** number, or monthly statements. I am unable to access the account through the Bash app because it requires card information that was never provided. After escalating the issue to customer service, I received an SMS that the account has been blocked. I am therefore unable to access or monitor a credit facility that exists in my name despite repeated attempts to obtain assistance.
1 reviews | Active since Jul 2026
TFG Account Activated but No Card, No *** Number, No Statements, and Now Blocked
My TFG account was activated in August 2026. I received credit and insurance documentation confirming approval, but I have never received a physical card, virtual card details, *** number, or monthly statements. I am unable to access the account through the Bash app because it requires card information that was never provided. After escalating the issue to customer service, I received an SMS that the account has been blocked. I am therefore unable to access or monitor a credit facility that exists in my name despite repeated attempts to obtain assistance.